Average Ratings 0 Ratings
Average Ratings 7 Ratings
Description
HelpdeskAdvanced is a web and mobile solution that adheres to ITIL v3 standards, effectively managing services across all areas of an organization where Service Management is vital for successfully achieving and optimizing business goals through high-quality standards. This Service Desk solution operates on the principles of process automation, enhancing various strategic scenarios in service governance with its automation capabilities and extensive configurability of both IT and Business processes. By utilizing HelpdeskAdvanced, users can access a user-friendly Service Desk solution that enhances the User Experience through intuitive interfaces and easy-to-navigate channels. The introduction of the mobile app in the 10.1.16 release further extends the accessibility of key Service Management features, allowing users to manage their needs seamlessly from any location at any time. This flexibility not only improves efficiency but also ensures that organizations can respond promptly to service requests, ultimately driving higher satisfaction among users.
Description
Introducing a ready-to-use free helpdesk portal designed to enhance and streamline communication between customers and support teams efficiently. Elevate support engagement levels with our complimentary helpdesk platform, which effectively tackles disorganized mailboxes and unanswered customer inquiries. By automating processes, you can boost overall effectiveness as part of a strategic approach to success. This cloud-based solution is agile, user-friendly, and entirely free, making it easy to set up and tailor to your needs. It also prioritizes security and is compliant with GDPR regulations. Our dedicated helpdesk portal features a robust web-based ticketing system that is not only intuitive and straightforward but also customizable to fit your requirements. Raiseaticket's free helpdesk equips you with the tools necessary to provide exceptional customer support, ensuring that no request goes unnoticed. With this platform, you can transform your customer support experience and foster stronger relationships with your clients.
API Access
Has API
API Access
Has API
Integrations
Nekton.ai
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
PAT
Founded
1992
Country
Italy
Website
www.pat.it
Vendor Details
Company Name
Fonicom
Founded
2007
Country
Malta
Website
raiseaticket.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management