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Average Ratings 10 Ratings

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features
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support

Description

Missed calls can significantly affect your business operations, leading to decreased sales, diminished customer satisfaction, and a lower perception of your brand. With Freespee Callback Manager, you gain comprehensive insight and authority over the management of incoming leads. Each month, around 20% of customer calls go unanswered, presenting a chance to reconnect with potential buyers. By automatically following up on missed calls with tailored messaging, you can make a lasting impression. Equip your sales team to focus on high-value leads by offering contextual details about each opportunity. Enhance your conversion rates by fostering improved dialogues with prospects. Ensure continuous communication with customers by dispatching personalized messages when agents are occupied or during off-hours. Encourage previously missed prospects to reconnect proactively. Finally, round off the purchasing journey by sending a thank you message, demonstrating that you value their business and appreciate their purchase. Engaging customers in this thoughtful manner can significantly strengthen their loyalty to your brand.

Description

Everything local businesses need to win. Text with customers, get more reviews, collect payments, send text marketing campaigns, and centralize your communications—all from one platform.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AIM POS
CDK Global
Cobalt
Denticon
Ema
Gusto
JobNimbus
Kickserv
Kindo
Morphic
Nango
Nekton.ai
Practice-Web Dental
QuickBooks Online
STORIS
Stackreaction
Storage Commander Cloud
Tekmetric
TrustCommander
Xero

Integrations

AIM POS
CDK Global
Cobalt
Denticon
Ema
Gusto
JobNimbus
Kickserv
Kindo
Morphic
Nango
Nekton.ai
Practice-Web Dental
QuickBooks Online
STORIS
Stackreaction
Storage Commander Cloud
Tekmetric
TrustCommander
Xero

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$249 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Freespee

Country

United Kingdom

Website

www.freespee.com/en

Vendor Details

Company Name

Podium

Founded

2014

Country

United States

Website

www.podium.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Features

Brand Management

Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Lead Generation

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Local Marketing

Advertising Management
CRM
Email Marketing
Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management

Payment Processing

ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

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