Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Employee turnover, sick leave, and vacation requests can complicate efforts to maintain a steady workforce. To address this challenge, we developed FlexShift, an on-demand staffing solution tailored for businesses with fluctuating shift requirements. This platform allows you to easily hire temporary staff when your team is understaffed, and you can also create shift schedules for your existing employees within the same interface. Unlike conventional staffing agencies that impose high fees and offer low wages to their workers, our service only charges a 15% markup on each hour worked, which results in lower costs for you and higher pay for our workers, ensuring satisfaction for both clients and staff. FlexShift operates as a dual-purpose platform: one side focuses on employee scheduling, while the other facilitates quick access to vetted temporary workers. On one side, you can confidently develop schedules for your team, and on the other, you can fill any scheduling gaps promptly with qualified temps. All FlexTemps undergo a thorough vetting process and are insured, and we perform regular audits to ensure that we consistently meet your temporary staffing needs effectively. Additionally, this innovative approach helps foster a more resilient workforce, empowering businesses to adapt to changing demands with ease.
Description
cc-Modeler Professional Software offers robust tools designed to enhance the efficiency and scheduling of call centers, regardless of their size. This software streamlines staffing processes, allowing you to boost service quality, pinpoint staffing deficiencies, and ultimately create a more positive experience for your customers. It is ideal for any entity that manages incoming calls, including call centers, help desks, and support teams. The platform helps you accurately determine your staffing requirements for various times throughout the day, accommodating multiple shifts and scheduled breaks to optimize agent schedules and coverage effectively. Additionally, it provides comprehensive performance analytics aligned with your service level objectives, helping to minimize agent overload and improve overall call center productivity. By reducing average speed of answer (ASA) and enhancing consistency in service delivery, you can significantly lower the rate of abandoned calls, thereby elevating customer satisfaction levels. By utilizing cc-Modeler, organizations can not only streamline their operations but also foster a more responsive and customer-centric environment.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
FlexShift Software
Country
United States
Website
www.flexshift.com
Vendor Details
Company Name
KoolToolz.com
Website
kooltoolz.com
Product Features
Employee Scheduling
Appointment Management
No
Automated Scheduling
No
Calendar Management
No
Employee Database
No
Group Scheduling
No
Messaging
No
Mobile Access
No
Payroll Management
No
Reporting/Analytics
No
Resource Management
No
Schedule Distribution
No
Scheduling
No
Shift Scheduling
No
Shift Swapping
No
Time Clock
No
Time Tracking
No
Vacation / Leave Tracking
No
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
Yes
Skills Tracking
No
Time & Attendance
No
Variable Workforce
No
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
Yes
Recruiting Management
No
Scheduling
Yes
Skills Tracking
No
Time & Attendance
No
Variable Workforce
No