Average Ratings 11 Ratings

Total
ease
features
design
support
Read all reviews

Average Ratings 18 Ratings

Total
ease
features
design
support
Read all reviews

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
WhatsApp
X (Twitter)
Aircall
Amazon
BigCommerce
Linnworks
Microsoft Outlook
PowerDialer.ai
ShipCalm
ShipStation
Shopify
Slack
Trustpilot
Veeqo
Walmart
WeChat
Wish
WooCommerce
eBay

Integrations

Facebook
WhatsApp
X (Twitter)
Aircall
Amazon
BigCommerce
Linnworks
Microsoft Outlook
PowerDialer.ai
ShipCalm
ShipStation
Shopify
Slack
Trustpilot
Veeqo
Walmart
WeChat
Wish
WooCommerce
eBay

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

Free
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

Engati Technologies

Founded

2017

Country

India

Website

www.engati.com/

Vendor Details

Company Name

eDesk

Founded

2012

Country

Ireland

Website

www.edesk.com

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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