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Description

Enhance application efficiency and provide impeccable user experiences through unparalleled insights and intelligence. As today's applications become increasingly intricate and the demand for nearly perfect customer interactions rises, conventional Application Performance Management (APM) tools frequently fail to deliver the essential visibility required to address issues before they affect users. Therefore, it is crucial for APM systems to evolve by integrating AIOps functionalities, which allow for earlier detection of anomalies, behavior prediction, and the facilitation of informed automatic corrective measures. DX Application Performance Management (previously known as CA Application Performance Management or CA APM) seamlessly integrates with our AIOps offering, enabling the correlation and analysis of data across users, applications, infrastructure, and network services, thereby providing you with real-time insights into the status of critical business services. Utilizing sophisticated algorithms and machine learning strategies, DX APM can swiftly and accurately pinpoint the likely source of any issue, ensuring that problems are resolved efficiently before impacting users. This proactive approach not only enhances operational efficiency but also significantly elevates overall customer satisfaction.

Description

Heap serves as an all-encompassing digital analytics platform that equips companies with a thorough comprehension of their customers' experiences. By seamlessly tracking every user interaction on both web and mobile interfaces, Heap delivers practical insights aimed at enhancing conversion rates, customer retention, and overall user satisfaction. Utilizing sophisticated data science techniques, the platform pinpoints areas of friction and potential growth, empowering businesses to swiftly make informed, data-driven choices. Featuring robust functionalities such as session replays, heatmaps, and AI-enhanced insights, Heap allows organizations to analyze and refine user behavior throughout each interaction. This holistic approach ensures that businesses can continuously adapt and evolve their strategies to meet customer needs effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

5X No 
Aleph No 
Appcues No 
BigMarker No 
Cerebra No 
Convert Experiences No 
Ethyca No 
Evolv Al No 
Finsi No 
Iteratively No 
Pylar No 
RIVN No 
Redocly No 
RestApp No 
Scispot No 
SessionStack No 
Simon AI No 
Spree Commerce No 
Stackpile No 

Integrations

5X Yes 
Aleph Yes 
Appcues Yes 
BigMarker Yes 
Cerebra Yes 
Convert Experiences Yes 
Ethyca Yes 
Evolv Al Yes 
Finsi Yes 
Iteratively Yes 
Pylar Yes 
RIVN Yes 
Redocly Yes 
RestApp Yes 
Scispot Yes 
SessionStack Yes 
Simon AI Yes 
Spree Commerce Yes 
Stackpile Yes 

Pricing Details

$195.00/month
Free Trial Yes 
Free Version No 

Pricing Details

$500.00/year
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Broadcom

Founded

1991

Country

United States

Website

www.broadcom.com

Vendor Details

Company Name

Contentsquare

Founded

2012

Country

France

Website

www.heap.io

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools No 
Full Transaction Diagnostics Yes 
Performance Control Yes 
Resource Management No 
Root-Cause Diagnosis Yes 
Server Performance No 
Trace Individual Transactions Yes 

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration No 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback No 
Templates No 

Data Visualization

Analytics Yes 
Content Management No 
Dashboard Creation No 
Filtered Views Yes 
OLAP No 
Relational Display No 
Simulation Models No 
Visual Discovery Yes 

Marketing Analytics

A/B Testing No 
Campaign Management No 
Channel Attribution No 
Customer Journey Mapping No 
Dashboard No 
Performance Metrics No 
Predictive Analytics No 
ROI Tracking No 
Social Media Metrics No 
Website Analytics No 

Marketing Attribution

Attribution Modeling No 
Audience Segmentation No 
Conversion Tracking No 
Cross-Channel Attribution No 
Customer Journey Mapping No 
Multi-Touch Attribution No 
Predictive Analytics No 
ROI Tracking No 

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

Reporting

Customizable Dashboard Yes 
Data Source Connectors Yes 
Drag & Drop No 
Drill Down Yes 
Email Reports No 
Financial Reports No 
Forecasting Yes 
Marketing Reports Yes 
OLAP No 
Report Export Yes 
Sales Reports Yes 
Scheduled / Automated Reports No 

Web Analytics

Campaign Management Yes 
Conversion Tracking Yes 
Form Analytics No 
Goal Tracking No 
Keyword Tracking Yes 
Multiple Site Management Yes 
Pageview Tracking Yes 
Referral Source Tracking Yes 
Site Search Tracking Yes 
Time on Site Tracking No 
User Interaction Tracking Yes 

Alternatives

Alternatives