Top Pick

Uptime.com Description

Uptime.com offers peace of mind for thousands of customers such as Apple, Microsoft and IBM. We monitor the performance, health and downtime of their websites and applications.

G2 and TechRadar Pro have repeatedly ranked us as one of the best web monitoring solutions in the world, including 2021. Get a 14-day free trial of Uptime.com to get started monitoring your network in minutes.

Pricing

Pricing Starts At:
$20.00/month annual plan
Pricing Information:
Monthly and annual options available. 2 months free with annual subscription
Free Trial:
Yes

Integrations

API:
Yes, Uptime.com has an API

Reviews - 25 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
Uptime.com
Year Founded:
2013
Headquarters:
United States
Website:
Update This Listing

Media

Easily add a variety of web monitoring checks

Easily add a variety of web monitoring checks

Product Details

Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
Phone Support
24/7 Live Support
Online

Uptime.com Features and Options

Website Monitoring Software

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

IT Alerting Software

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Infrastructure Monitoring Tool

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

Application Performance Monitoring (APM) Software

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Uptime.com Lists

  • Name: Anonymous (Verified)
    Job Title: Database Administrator
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: Deployment
    Organization Size: 500 - 999
    Features
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Optimal to capture SLA

    Date: Apr 13 2024

    Summary: Recommended for availability SLA measurement to know your KPI. The tool is helpful for governance layer to measure the availability SLA for our servers hosted with Database. The dashboard representation is impressive.

    Positive: The tool is helpful to measure the availability SLA for our servers hosted with Database. It has various options and the TCP is the best fit.

    Negative: Not that I have come across, improvement can be made to introduce integration with Ticketing tool if not already there!!

    Read More...
  • Name: Patrick A.
    Job Title: IT Manager of Systems Engineering
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Amazing Support and Even better functionality

    Date: Mar 14 2024

    Summary: 10 star experience with the product, platform and especially the support team. Very easy to implement checks

    Positive: Helps us monitor our external portals
    Support is always there to help us in any scenario
    Platform is easy to use and implement. We were running in minutes with transactional checks that kept tabs on how our public portals were doing.

    Negative: None. I cant think of anything at the moment as the platform has been solid

    Read More...
    1 user found this review useful.
  • Name: Santhosh Kumar V.
    Job Title: Senior System Engineer
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best fit for Synthetic monitoring across other tools

    Date: Mar 14 2024

    Summary: It's been 1 year since we've been with Uptime.com. We are very comfortable and happy with the tool. and we are continuing with this further with increased monitors count.

    Positive: - User Friendly UI, which is easy to understand and easy to configure
    - Quick response from the Support team on the user issues
    - Best Pricing compared to other tools which is budget friendly
    - Capability to integrate with multiple tools like PagerDuty
    - They are providing their best. We requested for Transaction checks increase, along with that we received Reports and Dashboards too.

    Negative: - I couldn't find any drawbacks, we received more than the requested.

    Read More...
  • Name: Priyanka S.
    Job Title: Information Technology Administrator
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 10,000 - 19,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A Revolutionary Web Performance Monitoring Tool.

    Date: Feb 01 2024

    Summary: My experience with Uptime.com has been outstanding and remarkable it enables use to monitor, improve and optimize our website performance. It is simple to implement and get started quickly with Uptime.com

    Positive: It has an intuitive and user-friendly interface making it simple to use and navigate. It is possible to monitor performance and health of our website and applications using this tool. It is possible to find and fix web performance issues or downtime when using this tool.

    Negative: I haven't experienced any challenges when using this tool as it suits best all my needs.

    Read More...
  • Name: Xavier G.
    Job Title: Software Engineer
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Robust and reliable monitoring platform

    Date: Jan 30 2024

    Summary: I consider this a must-have availability monitoring tool for any company that relies on online services.

    Positive: This platform allows me to set up advanced availability checks for all my websites and services without sacrificing simplicity. I like that I can monitor response time and availability from locations around the world, allowing me to have a complete view of the performance of our services. The platform also offers real-time alerts, allowing me to quickly identify any issues.

    Negative: Some of the advanced features, such as synthetic monitoring, require a higher level of planning. Although the platform is robust and reliable, I would expect to have access to all the features without having to pay more.

    Read More...
    1 user found this review useful.
    Uptime.com Company Response
    Date: Feb 08 2024
    Hey Xavier, thanks so much for your review: we're glad to see that we're getting a good balance between simplicity and functionality! On that note, which specific features were you unable to access? If you ever need additional features and have budget limitations, reach out to us at success@uptime.com and we can get you on a Custom plan to better meet your needs. Thanks again!
  • Name: Hamilton L.
    Job Title: Software Engineer
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excellent and exceptional tool for real-time monitoring.

    Date: Jan 30 2024

    Summary: Overall, Uptime.com is a brilliant and exceptional tool for real-time monitoring and it is very easy to learn and understand. I love how it provides insights into loading time of our website and i like that i can easily set up and customize my own monitoring tests.

    Positive: Uptime.com is an amazing, excellent and exceptional tool for real-time monitoring. I like how it offers a wide range of monitoring, page performance monitoring, synthetic monitoring and response time monitoring. The user interface is very easy, straightforward and simple to use and also the pricing model is very fair thus making it affordable.

    Negative: One of the challenges is the mobile application on iPhone which doesn't allow editing checks. Apart from this nothing much to mention that require improvement.

    Read More...
    Uptime.com Company Response
    Date: Feb 12 2024
    Hi there! Thanks so much for taking the time to review Uptime.com. I just wanted to let you (and other people who may read this review) know that we plan to release the ability to add basic checks on our mobile app very soon. We know that is a feature we need, and our mobile developers are working to implement this ASAP!
  • Name: Rodney B.
    Job Title: Information Technology Analyst
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Optimal Monitoring of Online Services

    Date: Jan 29 2024

    Summary: This is an essential tool for any company that depends on the availability and performance of its online services. Its wide range of capabilities make it a reliable choice for website monitoring.

    Positive: Offers a wide range of monitoring, including response time monitoring, API monitoring, synthetic monitoring and page performance monitoring. This allows our company to monitor and optimize the availability and performance of our online services in a comprehensive manner. It integrates with a wide range of platforms and tools, allowing us to connect our services and have a complete view of our availability and performance.

    Negative: While it offers solutions for businesses of all sizes, it could be more accessible to smaller businesses with more restrictive budgets.

    Read More...
    Uptime.com Company Response
    Date: Feb 08 2024
    Hey Rodney, thank you for the great review! We're glad to see that it's working for you so far. On the point of accessibility for smaller businesses and budgets, we hear you. If our Starter plan isn't sufficient, please reach out to success@uptime.com and we can set you up with a Custom plan to better meet your needs. Thank you!
  • Name: Gino E.
    Job Title: Product Owner
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 20,000 or More
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Uptime.com is easy to use and manage, yet very powerful and efficient

    Date: Jan 24 2024

    Summary: The pricing model is very fair and modest. We love it and will stick to this tool for many years to come.

    Positive: We use Uptime.com for many years now and it developed a lot in this time, providing a bunch of very new and powerful features like API checks with variable usage. The user interface is very straight forward and easy to use.

    Negative: Mobile App on iPhone does not allow to edit checks and is therefore kind of limited.

    Read More...
    Uptime.com Company Response
    Date: Feb 12 2024
    Hi there! Thanks so much for taking the time to review Uptime.com. I just wanted to let you (and other people who may read this review) know that we plan to release the ability to add basic checks on our mobile app very soon. We know that is a feature we need, and our mobile developers are working to implement this ASAP!
  • Name: John M.
    Job Title: Cyber Security Engineer
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Reliable and advanced monitoring

    Date: Jan 24 2024

    Summary: This unified availability monitoring tool is essential to ensure the integrity and security of our systems in an increasingly complex digital environment.

    Positive: This platform provides insight into the loading time of our website, identifies errors and provides valuable performance information on real user sessions. This helps us to optimize the customer experience and take proactive measures to improve the speed and efficiency of our site. I can easily set up and customize my own monitoring tests, and the reports and alerts are clear and detailed.

    Negative: I wish the platform offered more customization options in the reports generated, to further tailor them to our specific needs.

    Read More...
    Uptime.com Company Response
    Date: Feb 08 2024
    Hey John, thanks for your review! It's great to see our platform enabling you to stay one step ahead of customer-affecting problems. On the note of further customization for Reports, we hear you loud and clear. Our team is working on some upgrades for that as we speak, and we're always fielding more detailed feature requests at success@uptime.com if you'd like to let us know exactly what your specific needs are. Thanks again!
  • Name: Michael T.
    Job Title: Information Technology Analyst
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Efficient and flexible real-time monitoring

    Date: Jan 24 2024

    Summary: This platform offers a robust and reliable solution for availability monitoring. Its wide range of features, ease of use and real-time monitoring capability make it a valuable tool for any business. deliver a reliable experience to our customers.

    Positive: Setting up and managing monitoring checks is simple, and the dashboards provide clear and concise information on the status of our services. In addition, real-time alerts keep us informed of any problems, allowing us to take quick action to minimize downtime. The ability to customize and tailor the monitoring checks to our specific needs is also something I value highly.

    Negative: I have sometimes experienced slight delays in the delivery of email alerts, which can affect our ability to respond immediately. However, this problem has not had a significant impact on our operations.

    Read More...
    Uptime.com Company Response
    Date: Feb 08 2024
    Hey Michael, thanks for your review: it's great to hear that you've had success customizing our platform for your exact needs! For the slight delays on alert delivery, that may be able to be fixed with some further fine tuning of the check and alert configurations. Email support@uptime.com and our techs will be able to help troubleshoot these delays. Thanks again!
  • Name: Jhon P.
    Job Title: Cyber Security Specialist
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Comprehensive monitoring for critical sites

    Date: Jan 23 2024

    Summary: This is a reliable and comprehensive tool for monitoring the availability of our critical services. Its combination of monitoring capabilities, focus on security and real-time support make this platform an excellent choice.

    Positive: It provides the ability to comprehensively and effectively assess the performance and availability of our website and critical applications. I am also impressed with their focus on security and privacy, which gives me peace of mind in relying on their platform. I can easily configure and customize the monitoring controls to suit our specific needs. In addition, the ability to monitor from multiple locations and receive real-time alerts allows us to proactively detect and resolve issues.

    Negative: Sometimes, it takes me a bit of time to find the specific functions and settings I need. However, once you get familiar with the platform, it becomes easier to use.

    Read More...
    Uptime.com Company Response
    Date: Feb 09 2024
    Hi Jhon, and thank you for the review! It's great to hear that our platform is meeting your needs effectively. And on the topic of complex or hard-to-find functions within the UI, we hear you. User experience is of utmost importance to us, so if you don't mind, please reach out to success@uptime.com to let us know exactly where you were having trouble so we can bring that to our Product team's attention! Thanks again, and happy monitoring!
  • Name: Dave S.
    Job Title: Lead Developer
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Exactly what we're looking for!

    Edited: Jan 23 2024

    Summary: A great experience. We were with another uptime provider in the past which had problems with sending text messages to certain network in the UK. Their response was to speak to the network and see if there was anything they could do.. So we moved on, and we're so happy we did.

    Uptime.com offers a lot more in terms of functionality and configurability, with an excellent support team to back them up.

    We've been using them for the last 2 months and are very happy so far!

    Positive: Extremely easy to set up and use, with a very intuitive and well thought out interface.

    A vast array of checks are are available, and they provide a good amount of check locations.

    Excellent response times from the uptime support team. They respond quickly and work to get you moving as quickly as possible.

    Negative: It would be great to be able to set up contact groups, rather than having to add a contact to each check individually as that can be a bit cumbersome if you have a good number of contacts.

    We signed up for a trial originally, and when that expired we were unable to subscribe to the plan we wanted without contacting support as our trial had options from the higher tier. Would be useful if when the trial expired, your options were set back to the lowest level so there's no need to contact support.

    Read More...
    Uptime.com Company Response
    Date: Feb 09 2024
    Hey Dave, thank you for the detailed review, it means a ton to all of us here! We're glad to hear that your first phase of monitoring implementation has been so easy thus far. There are two comments I'd like to reply to directly: we do have a number of bulk actions available, which includes configuring contacts -- this will allow you to configure contacts to the checks all at once. Secondly, we're always working on the Free Trial process and your frustration with being locked out of a lower subscription due to higher feature usage is a good one. We'll bring this up to our Product team to make sure this process is smoothed out. Thanks again, and happy monitoring!
  • Name: Brandon L.
    Job Title: Cyber Security Specialist
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Reliable availability and security monitoring

    Date: Jan 22 2024

    Summary: Uptime.com is very robust and effective for website availability and security monitoring. Its reliable platform, comprehensive features and customer-centric approach make it an invaluable tool for protecting our digital assets.

    Positive: The platform offers private monitoring locations, which is especially relevant for maintaining the security of our internal systems. It also provides a wide variety of functions, such as API monitoring, DNS verification and page speed monitoring. This simplifies our management process and saves us time and resources.

    Negative: Although it is a very comprehensive platform, it can require some time and effort in the initial setup.

    Read More...
  • Name: Grag Z.
    Job Title: Information Technology Specialist
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Complete and customizable visibility

    Date: Jan 22 2024

    Summary: Uptime.com has proven to be a reliable and efficient tool for monitoring our systems. Their intuitive platform, combined with their excellent technical support, has given us peace of mind that our systems are protected and functioning properly.

    Positive: It offers a wide range of monitoring options that allow us to have a complete view of our systems. In addition, the ability to perform synthetic tests that mimic user actions has helped us identify and correct potential problems. We can set up custom alerts to receive instant email notifications when poor performance occurs.

    Negative: It would be very helpful to have a wider variety of integrations with specific tools used in our industry.

    Read More...
  • Name: Peter W.
    Job Title: Information Technology Engineer
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Customizable alerts and real-time

    Date: Jan 20 2024

    Summary: The platform offers a reliable and comprehensive solution for monitoring the availability of our online services. With its robust features and customer-centric approach, Uptime.com has proven to be a valuable tool in ensuring a smooth experience for our users.

    Positive: It offers a variety of monitoring tools, such as API monitoring and synthetic monitoring, that allow me to accurately assess the performance and functionality of our online services. I also appreciate the ability to create custom status pages to keep our users informed during any incident.

    Negative: Sometimes, finding certain configurations or functionality can be time consuming and require a certain level of exploration.

    Read More...