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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Every piece of information within CustomerSure is designed to be actionable. You can identify urgent concerns instantly, engage with customers directly, and disseminate feedback among teams to enhance their performance. CustomerSure enables you to design customer feedback surveys that delve deep into the challenges your brand is facing, extracting essential insights from your customers and allowing you to prioritize what truly matters. Our reporting features simplify the process of demonstrating the effectiveness of your customer feedback initiatives. You can monitor trends in important metrics such as NPS, CSAT, and Customer Effort, while also being able to segment your data for comparisons among departments, regions, locations, or even individual performances. Founded and managed by experts in customer feedback, CustomerSure is backed by licensed NPS consultants, and our software is developed from extensive experience in executing customer experience projects across various industries. This depth of knowledge ensures that you have the tools necessary to truly understand and improve customer satisfaction.

Description

Individuals are encouraged to share their thoughts on every idea through comments, which can be conveniently addressed from the Idea dashboard. This dashboard serves as the central hub for searching, filtering, tracking, and managing all ideas submitted to IdeaPlan. It facilitates the collection of feedback, the showcasing of your product roadmap, and the communication of new product launches, all from within your app, ensuring that users remain engaged within your ecosystem. Our Product Experience Platform stands out as the quintessential resource for product teams aiming to create significant value and effectively address customer needs. By equipping teams with essential tools for gathering customer insights, prioritizing concepts, planning strategic roadmaps, and executing successful product launches, we enable them to create offerings that resonate deeply with customers and elevate their satisfaction. Furthermore, this seamless integration enhances collaboration among team members, leading to even more innovative solutions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
Google
Jira
Slack
Xero
Zapier

Integrations

Facebook
Google
Jira
Slack
Xero
Zapier

Pricing Details

$259.47 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CustomerSure

Country

United Kingdom

Website

www.customersure.com

Vendor Details

Company Name

IdeaPlan

Founded

2021

Country

United States

Website

www.ideaplan.io

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Alternatives

Alternatives