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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

You can get real-time, actionable feedback directly from your customers. You can respond in a few clicks! Get 10 surveys and an account completely free! Our customers receive a response rate of 80%+ on average. Customer churn can be reduced by responding to customer issues immediately. Positive reviews and word-of mouth across multiple platforms will increase. We work with many Fortune 500 companies and meet or exceed all GDPR requirements. Send surveys in just 2 minutes. No development required.

Description

FanExam's NPS® tool offers an exceptional method for reliably assessing customer satisfaction and gathering valuable insights on your platform. It efficiently conducts surveys among your customers and generates detailed reports based on their feedback and scores. We ensure that the surveyed individuals are tracked, guaranteeing that your customers' voices are heard. FanExam strategically employs NPS to pose the most relevant questions to your site visitors at pivotal moments, specifically while they engage with your website. This approach enables you to truly understand your customers' perspectives. With the implementation of FanExam on your site, you will establish a continuous, systematic channel for customer feedback, available around the clock. This invaluable resource can help inform your business decisions and enhance the overall customer experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AWeber
BrightGauge
Campaign Monitor
Chattermill
CodeTwo Email Signatures 365
Datto RMM
Desktop.com
Exclaimer
Gmail
Google Docs
Microsoft 365
Microsoft Outlook
Pandium
Salesforce
ServiceNow
Shopify
Sigsync
TeamSupport
Zendesk
Zoho Desk

Integrations

AWeber
BrightGauge
Campaign Monitor
Chattermill
CodeTwo Email Signatures 365
Datto RMM
Desktop.com
Exclaimer
Gmail
Google Docs
Microsoft 365
Microsoft Outlook
Pandium
Salesforce
ServiceNow
Shopify
Sigsync
TeamSupport
Zendesk
Zoho Desk

Pricing Details

$29 per month
Free Trial
Free Version

Pricing Details

$29 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Customer Thermometer

Founded

2010

Country

United Kingdom

Website

www.customerthermometer.com

Vendor Details

Company Name

FanExam

Founded

2014

Country

Netherlands

Website

fanexam.com

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Alternatives

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