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Average Ratings 13 Ratings

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support

Description

ConfirmKit is an innovative platform designed for user research that enables you and your team to engage with users in a friendly and effective way. This tool empowers everyone in your organization to actively participate in enhancing your products. The process of discovering patterns and trends from interviews can often be labor-intensive, but we handle that for you, allowing you to concentrate on understanding your users while we highlight the key insights. Preparing for an interview—crafting guides, reviewing notes, and recalling essential details—can lead to mistakes, but with ConfirmKit, you only need to prepare a single time. Our platform streamlines your user interview process, eliminating tedious tasks. Wave goodbye to the repetitive work of copying documents, moving files into various folders, and duplicating your efforts. You can enhance your research from various sources, including online chats, emails, forums, existing studies, and virtually anywhere else you can think of, ensuring a comprehensive approach to understanding your audience. With ConfirmKit, your team can efficiently collaborate and refine your product development journey, making user feedback not just a task, but a pivotal element of your growth strategy.

Description

SurveyLab is online survey software that can be used by Customer Experience, Marketing, Human Resources, or Digital teams. It is used by over 85,000 customers in 65 counties. It offers real-time feedback, multiuser, and multi-language support as well as advanced analytical tools, branding and integration. System offers full support for Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback and Employee Satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Dropbox No 
FreshMail No 
Google Analytics No 
LiveChat No 
Mailchimp No 
Manago AI No 
Salesforce No 
Slack No 
Stackreaction No 
Zendesk No 

Integrations

Dropbox Yes 
FreshMail Yes 
Google Analytics Yes 
LiveChat Yes 
Mailchimp Yes 
Manago AI Yes 
Salesforce Yes 
Slack Yes 
Stackreaction Yes 
Zendesk Yes 

Pricing Details

$29 per month
Billed annually
Free Trial Yes 
Free Version No 

Pricing Details

$49.00/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ConfirmKit

Founded

2017

Country

United States

Website

www.confirmkit.com

Vendor Details

Company Name

SurveyLab

Founded

2009

Country

Poland

Website

www.surveylab.com

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis Yes 
Trend Analysis No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Market Research

Benchmarking No 
Compensation Management No 
Data Management No 
Email / Online Yes 
Face-to-Face No 
Panel Management No 
Paper-Based No 
Phone-Based No 
Sample Management No 
Statistical Analysis No 
Survey Management No 

UX

Animation No 
For Mobile No 
For Websites No 
Heatmaps No 
Prototyping No 
Screen Activity Recording No 
Unmoderated Testing No 
Usability Testing Yes 
User Journeys Yes 
User Research Yes 

Product Features

360 Degree Feedback

Dashboard Yes 
Feedback / Surveys Yes 
Progress Tracking Yes 
Question Library Yes 
Rater Selection Yes 
Self Service Portal Yes 
Supports External Reviewers No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Forms Automation

Approval Process Control No 
Archiving & Retention No 
Collaboration Yes 
Document Indexing No 
Drag & Drop Yes 
Full Text Search No 
Remote Document Access No 
Rules-Based Workflow No 
Text Editing Yes 
Version Control No 

Market Research

Benchmarking No 
Compensation Management No 
Data Management Yes 
Email / Online Yes 
Face-to-Face Yes 
Panel Management Yes 
Paper-Based Yes 
Phone-Based No 
Sample Management Yes 
Statistical Analysis Yes 
Survey Management Yes 

NPS

Polling

Data Analysis Tools Yes 
Email Distribution Yes 
Feedback Collection Yes 
Live Results Tracking Yes 
Multiple Question Types Yes 
Online Polling Yes 
Phone Polling No 
Presentation Tools Yes 
Q & A Yes 
SMS Polling Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Pre-employment Testing

Aptitude Testing No 
Candidate Comparison No 
Candidate Management No 
Customizable Tests Yes 
Online Testing Yes 
Personality Testing Yes 
Pre-made Test Library No 
Real Time Reporting Yes 
Skill Testing Yes 
Test Authoring No 
Workflow Management No 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey Yes 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Alternatives

Alternatives

SurveyOL Reviews

SurveyOL

SurveyOL.com
Surveyed Reviews

Surveyed

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