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Description
Envisioning the future of customer communications involves creating an intelligent communication center that supports both real-time and automated interactions. Ensure your customers have a top-tier experience by elevating your support services, allowing them to reach out at their convenience. Embrace each customer individually and enhance your accessibility with CommBox's powerful platform, which includes AI-driven automated customer service capabilities. Quickly convert leads into loyal customers while executing your omnichannel strategy with the advanced lead generation and sales tools offered by CommBox. This comprehensive omnichannel solution, fueled by artificial intelligence, streamlines all customer communications into one cohesive platform. Deliver a seamless omnichannel experience tailored to your customers' preferences, whether they choose WhatsApp, SMS, chat, social media, email, video, or voice. All interactions are efficiently managed through a single, intelligent inbox, ensuring no message goes unnoticed. By leveraging these tools, businesses can foster stronger connections and improve overall customer satisfaction.
Description
An enterprise-level, all-encompassing platform for managing customer experiences is tailored to enhance organizations focused on customer satisfaction, operating from a private cloud call center. The evolving landscape of consumer expectations has introduced significant challenges for businesses striving to provide exceptional service. A staggering 90 percent of consumers review your website prior to engaging with your company, and an increasing number of customers prefer to communicate via digital channels such as web chat, SMS, chatbots, and social media. Mitel’s MiContact Center Business platform equips customers with the flexibility to connect through their chosen devices and preferred communication methods, while also providing agents and supervisors with the necessary tools to navigate today’s complex omnichannel customer journeys. This platform encompasses all essential features required to run a premier customer experience center, including an integrated Workflow Designer, Speech IVR, AI-driven Chatbots, Agent Assist capabilities, Interaction Recording, Quality Management, Workforce Management, and a multitude of additional resources to ensure seamless operations. Additionally, this comprehensive system not only streamlines processes but also enhances overall customer satisfaction by empowering organizations to adapt to the dynamic needs of their clientele.
API Access
Has API
API Access
Has API
Integrations
CallFinder
CommunityWFM
Creovai
Daisee
Dialogflow
Gong
Microsoft Dynamics 365
OfficeWatch Call Reporting
Oracle CRM On Demand
PBXDom
Integrations
CallFinder
CommunityWFM
Creovai
Daisee
Dialogflow
Gong
Microsoft Dynamics 365
OfficeWatch Call Reporting
Oracle CRM On Demand
PBXDom
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CommBox
Founded
2013
Country
Israel
Website
commbox.io
Vendor Details
Company Name
Mitel Networks
Founded
1973
Country
Canada
Website
www.mitel.com/products/applications/contact-center/micontact-center-business
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
