CommBox Description

The future of customer communications. Intelligent customer communication center for live and automatic interactions. Your customers should be at the forefront. Customers can communicate with you whenever and wherever they want. Each customer is welcome. CommBox's powerful platform allows you to increase your availability and offer customers AI-powered, automated customer services. CommBox's state-of-the-art lead generation and sales tools will help you convert more leads into customers quickly. All customer communications can be handled by one robust omnichannel platform powered with AI. Your customers can have an omnichannel experience through any channel they choose, including WhatsApp, SMS, chat and social media. All communications are managed efficiently through one smart mailbox.

Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
CommBox
Year Founded:
2013
Headquarters:
Israel
Website:
commbox.io

Media

Play Video CommBox Screenshot 1 CommBox Screenshot 2
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
In Person
Customer Support
Phone Support
24/7 Live Support

CommBox Features and Options

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

CommBox User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Sales and Marketing Manager
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Powerful Multi-Channel support tool

    Edited: Nov 13 2022

    Summary: I loved that CommBox comes with a multi-beneficial feature that helps to give customer support and to approach leads. It is based on omnichannel support. Overall, I suggest this if you need something reliable and robust for your help desk need.

    Positive: Best for sales and support team. Easy-to-approach leads using its leads management functionality. The user interface is very appealing in my usage. Omnichannel homepage for Email, ChatBot and other social media platforms. Timeline tracking for open support tickets.

    Negative: Support number forwarding to specific departments is not possible.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Customer experience manager
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great omnichannel software

    Date: May 16 2020

    Summary: It's been a pleasure working with CommBox. The software is a real important one in our organization. Many features and advanced automation modules that help you scale.

    Positive: Smart agent routing, and wonderful AI chatbot. I like the fact that you can connect any communication channel you like from the modules store it's very easy and friendly to use.

    Negative: Only for really large businesses. It seems like it doesn't really fit small businesses.

    Read More...