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Description
Clobba is an all-encompassing suite for reporting, analytics, and monitoring, specifically tailored for unified communications platforms like Microsoft Teams, that provides organizations with in-depth insights into their voice, collaboration, and licensing activities. It offers customizable dashboards alongside historical reports that cover essential metrics such as call quality indicators (packet-loss, latency, jitter), multi-leg call flows, user adoption statistics, device and headset usage, as well as performance metrics for queues and auto-attendants, in addition to license distribution and utilization data. Clobba further enhances its functionality with role-based access, automated report scheduling, and real-time alerts triggered by threshold exceedances, supporting deployment either through the vendor's cloud or on-premises solutions. Additionally, the core product is designed to be further enhanced with modules like Clobba Real Time, which includes live wallboards and trend analytics, Range Manager for managing Direct Inward Dialing (DID) numbers, Queue Manager for configuring call queues and auto-attendants, License Adoption, and a Voice Recorder feature. This modular approach allows organizations to tailor their Clobba experience to meet specific communication needs and challenges.
Description
Resolution Queue is a specialized and adaptable software solution designed to enhance workflow for managing healthcare accounts receivable (A/R) remediation. Included within Resolution Queue is a quality assurance feature known as Instilling Quality, which provides an objective assessment of user activities related to follow-ups, ensuring that accounts are addressed effectively. These features can function together or be obtained individually, depending on your specific requirements. Our partnership with healthcare providers over the years has provided invaluable insights that shaped the development of Resolution Queue, enabling the automation of distributing and tracking A/R assignments to staff members, ultimately improving cash collections and resolving accounts more efficiently. With Resolution Queue, you hold the power to prioritize accounts according to your strategy. The work queues can be established in advance or generated on-the-fly, utilizing various data points such as payer information, groups, outstanding balances, and account age among others. By leveraging these customizable options, users can better manage their A/R processes and optimize their financial outcomes.
API Access
Has API
API Access
Has API
Integrations
Avaya Cloud Office
Cisco CX Cloud
Cisco Webex
MiCloud Connect
Microsoft 365
Microsoft Teams
Integrations
Avaya Cloud Office
Cisco CX Cloud
Cisco Webex
MiCloud Connect
Microsoft 365
Microsoft Teams
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Code Software
Founded
2013
Country
United States
Website
www.codesoftware.net/clobba/
Vendor Details
Company Name
PwC
Founded
1998
Country
United Kingdom
Website
www.pwc.com/us/en/products/resolution-queue.html
Product Features
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
