PwC Instilling Quality Reviews

Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations. Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention. Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount. QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations. API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.

LeaseAccounting.app is a self-serve IFRS 16 and FRS 102 lease accounting platform built for finance teams who want audit-ready compliance without spreadsheets, implementation consultants, or six-figure setup costs. Made by ZenTreasury Oy in Helsinki, Finland with EU-only data hosting. Designed for SMEs reporting under IFRS 16 or FRS 102 (UK GAAP), typically managing 5 to 50 leases. The platform generates complete lease schedules, journal entries, modifications, remeasurements, terminations, and one-click audit evidence packs from any lease contract. AI-assisted contract extraction reads your PDFs and proposes lease terms with confidence scoring; you approve, and the deterministic calculation engine produces the numbers. Same inputs, same outputs, every time. Zen AI is advisory only and never touches a calculation. Other features: Discount Rate Advisor pulls reference rates from central bank sources and drafts a rate memo for review; continuous compliance monitoring flags indexations due, expiring leases, and overdue reassessments; multi-entity bookkeeping from day one; auditor portal access with activity logging (coming soon); journal export to SAP, Oracle, Dynamics, and NetSuite formats; Azure AD / Entra ID SSO with JIT provisioning. Pricing: free tier covers 2 leases with no credit card required. Paid plans start at €149 per month with no per-seat pricing and generous team access included on every tier. Differentiation: built IFRS-first (not ASC 842-first), EU-hosted, fully implemented FRS 102, and self-serve onboarding. The trusted alternative to spreadsheet-based compliance and consultant-heavy enterprise lease tools.