PwC Instilling Quality Description
Instilling Quality is an innovative quality assurance tool that scores and scores each user's accuracy and completeness in following-up activities. This tool is part of Resolution Queue™, a PwC-proprietary, customizable workflow software that tracks healthcare accounts receivables (A/R). However, it can also be licensed separately to be used as a standalone tool depending on your requirements. Instilling Quality software randomly selects work from collection specialists and assigns a numerical score based on the completeness and thoroughness of each account. Users can identify the exact criteria to score accounts according to their needs. A user score's rolling average of 90 days is used to evaluate sample work for quality. The more accounts reviewed by a team member, the higher their score. However, accounts with lower scores will be reviewed to improve reviews.
PwC Instilling Quality Alternatives
ExoMatter
ExoMatter eliminates the costly and labor-intensive trial-and-error of traditional materials R&D by leveraging powerful AI tools. The ExoMatter platform creates a personalized list of materials that are most suitable for your application. ExoMatter enriches data by combining data from multiple scientific sources and/or your data with AI. It also allows you to apply a range of multidimensional physical and chemical criteria, as well as sustainability attributes, and estimated cost. We use scientific data on materials to find better, more sustainable materials. Our materials research platform will provide a customized list of materials that are suitable for your application. AI-powered tools will help you quickly filter through millions materials. They enrich data, and give you full control over your selection criteria. Use ExoMatter's proprietary scoring and ranking system for curating a shortlist.
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PwC Resolution Queue
Resolution Queue is a proprietary, customizable workflow tool for healthcare accounts receivables (A/R) remediation. Instilling Quality is a quality-monitoring tool that measures follow-up activities for accounts. It can be used to verify that accounts are being worked efficiently. These tools can be used together or separately depending on your needs. We learned a lot from working with healthcare providers over the years and developed Resolution Queue. This tool can seamlessly automate the process for tracking and distributing A/R to staff. It can also help to resolve accounts and increase cash collections. Resolution Queue makes it easy to prioritize accounts. You can either create work queues on-demand or preset them using different data fields like payer, groups, balance, and age.
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ObserveCTI
ObserveCTI™ automates the management process by providing your business a quality assurance tool, which provides business-driven, selective/intelligent voice and data recordings without the need for a proprietary voice logger. All recordings can be categorized and stored for later use from any touchtone telephone, remote location or PC. Supervisors can access multiple sites from their computer and can control auditing from one location within the company. ObserveCTI™, which is a fully integrated auditing platform, allows contact center supervisors to audit agents. Agents are scored and audited based on the criteria set by your business. The supervisor can simultaneously listen to and audit recorded calls and screens by clicking a mouse. The supervisor can comment on the session, save or forward the audited sessions to the agent for review.
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Tenscores
For a quick view of your Quality Score, it can be gathered up to the account level. Analyze the factors that affect Quality Score and find out where you can optimize. You can see how keywords and metrics are distributed on the Quality Score scale. The campaign, ad group, and keywords are divided into winners and losers. You will know where to begin. After keyword research, keyword grouping is the next step. Once you have a list keywords that you wish to advertise on or rank for, it is important that you group them according to the intent of the searcher. This will allow you to match their search intent with the messages and pages you want them to land on. Google Ads success is dependent on relevance. Correctly grouping keywords allows search queries to be matched with relevant ads or landing pages for users.
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Integrations
No Integrations at this time
Company Details
Company:
PwC
Year Founded:
1998
Headquarters:
United Kingdom
Website:
www.pwc.com/us/en/products/instilling-quality.html
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Product Details
Platforms
SaaS
Type of Training
Live Online
Customer Support
Online
PwC Instilling Quality Features and Options
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