PwC Instilling Quality Description
Instilling Quality is a distinctive quality assurance tool designed to objectively evaluate and score the accuracy and comprehensiveness of follow-up actions on accounts, tailored by user. This tool is part of the Resolution Queue™, a proprietary and customizable workflow software from PwC for managing healthcare accounts receivable (A/R), but it is also available for separate licensing and can function independently based on user requirements. The Instilling Quality software randomly assesses the work done by collection specialists and assigns a numerical score reflecting the thoroughness and completeness of each account. Users can specify the exact criteria necessary for scoring accounts accurately. The quality review process is informed by a user score's rolling average over 90 days. As a result, team members with higher scores face a reduced number of accounts for review, whereas those with lower scores will have more accounts queued to ensure continuous improvement in the review process. This approach not only incentivizes quality work but also systematically enhances the overall efficacy of account management.
PwC Instilling Quality Alternatives
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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LeaseAccounting.app is a self-serve IFRS 16 and FRS 102 lease accounting platform built for finance teams who want audit-ready compliance without spreadsheets, implementation consultants, or six-figure setup costs. Made by ZenTreasury Oy in Helsinki, Finland with EU-only data hosting. Designed for SMEs reporting under IFRS 16 or FRS 102 (UK GAAP), typically managing 5 to 50 leases. The platform generates complete lease schedules, journal entries, modifications, remeasurements, terminations, and one-click audit evidence packs from any lease contract. AI-assisted contract extraction reads your PDFs and proposes lease terms with confidence scoring; you approve, and the deterministic calculation engine produces the numbers. Same inputs, same outputs, every time. Zen AI is advisory only and never touches a calculation. Other features: Discount Rate Advisor pulls reference rates from central bank sources and drafts a rate memo for review; continuous compliance monitoring flags indexations due, expiring leases, and overdue reassessments; multi-entity bookkeeping from day one; auditor portal access with activity logging (coming soon); journal export to SAP, Oracle, Dynamics, and NetSuite formats; Azure AD / Entra ID SSO with JIT provisioning. Pricing: free tier covers 2 leases with no credit card required. Paid plans start at €149 per month with no per-seat pricing and generous team access included on every tier. Differentiation: built IFRS-first (not ASC 842-first), EU-hosted, fully implemented FRS 102, and self-serve onboarding. The trusted alternative to spreadsheet-based compliance and consultant-heavy enterprise lease tools.
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PwC Resolution Queue
Resolution Queue is a specialized and adaptable software solution designed to enhance workflow for managing healthcare accounts receivable (A/R) remediation. Included within Resolution Queue is a quality assurance feature known as Instilling Quality, which provides an objective assessment of user activities related to follow-ups, ensuring that accounts are addressed effectively. These features can function together or be obtained individually, depending on your specific requirements. Our partnership with healthcare providers over the years has provided invaluable insights that shaped the development of Resolution Queue, enabling the automation of distributing and tracking A/R assignments to staff members, ultimately improving cash collections and resolving accounts more efficiently. With Resolution Queue, you hold the power to prioritize accounts according to your strategy. The work queues can be established in advance or generated on-the-fly, utilizing various data points such as payer information, groups, outstanding balances, and account age among others. By leveraging these customizable options, users can better manage their A/R processes and optimize their financial outcomes.
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SynergyMMS
SynergyMMS serves as the software platform utilized by the leading and most prosperous companies in the hospitality sector. It provides a variety of tools tailored to assist the numerous diverse users within a hotel environment, featuring user-friendly interfaces that are non-technical and multilingual for seamless operations. Enhanced guest satisfaction ratings stem from improved asset quality and quicker issue resolution. The design of user-centered screens minimizes distractions, allowing users to concentrate effectively on their responsibilities. Moreover, the system enhances accountability by ensuring that all tasks are fully tracked. Work requests can seamlessly progress through the system, allowing them to be assigned to the relevant departments without delay. This comprehensive approach not only boosts efficiency but also fosters a more responsive environment that directly benefits the guest experience.
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Integrations
No Integrations at this time
Company Details
Company:
PwC
Year Founded:
1998
Headquarters:
United Kingdom
Website:
www.pwc.com/us/en/products/instilling-quality.html
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Product Details
Platforms
Web-Based
Types of Training
Live Training (Online)
Customer Support
Online Support
PwC Instilling Quality Features and Options
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