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ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

Write a Review

Description

Transform your website visitors into satisfied customers by engaging them through dynamic voice and video chats. Enhance your brand presence by showcasing a face and a voice for your business, allowing real-time conversations with web visitors. Experience the simplest live chat application available, with voice and video functionalities that operate directly in the browser, eliminating the need for any downloads. Our HelpDesk feature is seamlessly integrated with the live chat tool, ensuring you stay ahead of any customer issues. Boost your social media engagement by incorporating Twitter and Facebook into your live chat experience. Enjoy effortless one-click integration with your preferred applications and plugins, making it easy to manage everything in one place. Additionally, our mobile app empowers you to handle chats and tickets on the move, ensuring you remain connected and responsive to your customers' needs. By utilizing these innovative tools, you can significantly enhance user interaction and retention on your platform.

Description

Egentify is an innovative customer support platform specifically designed for ecommerce retailers using Shopify and WooCommerce. Unlike traditional chatbots and outdated helpdesk systems that merely respond to inquiries, Egentify actively engages with customers via chat and phone to perform tangible tasks. It seamlessly integrates with your online store, accessing real-time data during conversations, which enables it to look up orders, process refunds, and address support inquiries autonomously without the need for human intervention or a maintained knowledge base. There is no setup required, allowing for immediate implementation. This efficiency leads to quicker resolutions for merchants, significantly reducing the time spent on repetitive support tasks, while customers benefit from immediate assistance through chat and voice channels. The pricing structure is straightforward, featuring a free plan and eliminating per-resolution charges, ensuring that support costs remain stable regardless of how many tickets the AI resolves. Currently, Egentify is operational on WooCommerce, while its Shopify integration has been completed and is awaiting public launch after app store approval. This positions Egentify as a game-changer in the realm of ecommerce customer service.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Shopify Yes 
Basecamp Yes 
CS-Cart Multi-Vendor Yes 
Capsule Yes 
Desktop.com Yes 
GetResponse Yes 
Hootsuite Yes 
InsertChat Yes 
Keap Yes 
Magento Yes 
Mailchimp Yes 
Parsey Yes 
Salesforce Yes 
Slack Yes 
Tumblr Yes 
Webs Yes 
Wix Yes 
Zendesk Yes 
osCommerce Yes 

Integrations

Shopify Yes 
Basecamp No 
CS-Cart Multi-Vendor No 
Capsule No 
Desktop.com No 
GetResponse No 
Hootsuite No 
InsertChat No 
Keap No 
Magento No 
Mailchimp No 
Parsey No 
Salesforce No 
Slack No 
Tumblr No 
Webs No 
Wix No 
Zendesk No 
osCommerce No 

Pricing Details

$9.99 per month
Free Trial No 
Free Version No 

Pricing Details

$39/month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ClickDesk

Founded

2011

Country

United States

Website

www.clickdesk.com

Vendor Details

Company Name

Egentify, Inc.

Founded

2026

Country

United States

Website

egentify.com

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

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4.9 out of 5 stars