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Description
Understand the true perceptions of your customers regarding your brand compared to your own insights. Our exceptional customer experience platform empowers you to create detailed customer journey maps, develop personas, manage CX initiatives, and seamlessly integrate Voice of Customer (VoC) data. With your CX program actively in progress, we guide you through the creation of journey maps, the execution of your CX program, and the formulation of actionable plans. Your CX strategy is easily accessible through our Cemantica Platform, designed for crafting journey maps and overseeing your CX efforts. Construct your customer journey map, enhance your CX initiatives, and consolidate your VoC data all within a single, robust platform! Experience the reality and strength of Cemantica, where customer insights come alive. By utilizing our tools, you can transform the way you understand and engage with your customers.
Description
Journey mapping tool for customer journey managers, CX professionals and CX specialists. Custellence's journey maps will help you present your customer journey in a professional, convincing way.
The software is designed to help you succeed in putting the pieces together.
Customer journey on the agenda for the management
1. Visually strong and persuasive customer case that will resonate with managers, stakeholders and other stakeholders
2. To test the rest of your organisation, be able to communicate key points about customer journeys
3. When walking through a customer's story and telling their story, feel confident
Custellence is a time-saving tool that gives you confidence through intuitive communication
Interface combined with the right amount journey mapping smartness.
It is simple and intuitive. You can create service blueprints and journey maps from the beginning - no need for manuals and without having to be a designer.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$54 per month
Free Trial
Free Version
Pricing Details
$28.00/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cemantica
Founded
2016
Country
Israel
Website
www.cemantica.com
Vendor Details
Company Name
Custellence
Founded
2016
Country
Sweden
Website
custellence.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
Mind Mapping
Brainstorming
Flowchart
Presentation Tools
Project Planning
Publishing / Sharing
Templates
Product Features
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates