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Description

Understand the true perceptions of your customers regarding your brand compared to your own insights. Our exceptional customer experience platform empowers you to create detailed customer journey maps, develop personas, manage CX initiatives, and seamlessly integrate Voice of Customer (VoC) data. With your CX program actively in progress, we guide you through the creation of journey maps, the execution of your CX program, and the formulation of actionable plans. Your CX strategy is easily accessible through our Cemantica Platform, designed for crafting journey maps and overseeing your CX efforts. Construct your customer journey map, enhance your CX initiatives, and consolidate your VoC data all within a single, robust platform! Experience the reality and strength of Cemantica, where customer insights come alive. By utilizing our tools, you can transform the way you understand and engage with your customers.

Description

Journey mapping tool for customer journey managers, CX professionals and CX specialists. Custellence's journey maps will help you present your customer journey in a professional, convincing way. The software is designed to help you succeed in putting the pieces together. Customer journey on the agenda for the management 1. Visually strong and persuasive customer case that will resonate with managers, stakeholders and other stakeholders 2. To test the rest of your organisation, be able to communicate key points about customer journeys 3. When walking through a customer's story and telling their story, feel confident Custellence is a time-saving tool that gives you confidence through intuitive communication Interface combined with the right amount journey mapping smartness. It is simple and intuitive. You can create service blueprints and journey maps from the beginning - no need for manuals and without having to be a designer.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$54 per month
Free Trial
Free Version

Pricing Details

$28.00/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cemantica

Founded

2016

Country

Israel

Website

www.cemantica.com

Vendor Details

Company Name

Custellence

Founded

2016

Country

Sweden

Website

custellence.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Mind Mapping

Brainstorming
Flowchart
Presentation Tools
Project Planning
Publishing / Sharing
Templates

Product Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

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Alternatives

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