Custellence Description
Journey mapping tool for customer journey managers, CX professionals and CX specialists. Custellence's journey maps will help you present your customer journey in a professional, convincing way.
The software is designed to help you succeed in putting the pieces together.
Customer journey on the agenda for the management
1. Visually strong and persuasive customer case that will resonate with managers, stakeholders and other stakeholders
2. To test the rest of your organisation, be able to communicate key points about customer journeys
3. When walking through a customer's story and telling their story, feel confident
Custellence is a time-saving tool that gives you confidence through intuitive communication
Interface combined with the right amount journey mapping smartness.
It is simple and intuitive. You can create service blueprints and journey maps from the beginning - no need for manuals and without having to be a designer.
Pricing
Integrations
Company Details
Media
Easy to use. Easy to get buy-in
- Unlimited Calling, Faxing, SMS, Conferencing.
Product Details
Custellence Features and Options
Customer Journey Mapping Tools
Custellence User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
The best tool in the market Date: Apr 13 2021
Summary: This tool looks great and is so super easy for everyone to use. It is simple to start journey mapping and to engage and then keep things going forward.
Positive: Really made for journey mapping with all the complexities nicely solved. The people behind this seem to have the experience of mapping themselves. E.g. when you put a new card between two existing everything arranges accordingly. Or the possibility to hide extra data in something they call sub-lanes.
They also have really good customer support!Negative: You will have to keep your target group in other formats since there is no solution for this. But you can easily link to those if you have them in e.g. Miro or upload documents.
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