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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Combine powerful voice enablement, contact center, productivity tools, and network support to unlock the full power of an enterprise-grade unified communication suite. CallTower delivers comprehensive UCaaS turnkey solutions. Your workforce is your greatest asset. It is essential to secure the right business communication technology that encourages pro-active collaboration. CallTower allows our customers to manage rapidly changing technologies via Connect, a user-friendly portal that was created in-house. This system is unique and allows our customers to administer services without needing to be experts in any particular technology or hire outside consultants to manage their UC solutions.

Description

Introducing a specialized communication solution crafted on a top-tier public cloud platform that enhances workplace efficiency. MiCloud Flex aims to provide a distinct experience for both your team and your clients. Leveraging the robust reliability, security, and scalability of Google Cloud, MiCloud Flex ensures consistent uptime and regulatory compliance you can trust. This all-encompassing cloud solution enables unified, scalable, and mobile communication accessible to anyone, anywhere, on any device. It encompasses everything necessary to elevate your communication strategy, offering increased mobility, advanced enterprise and team collaboration, and remarkable customer service—all without the expense and intricacy associated with traditional, on-site communication systems. Experience an enterprise-grade communication solution in the cloud with tailored options that seamlessly integrate with leading business applications. With MiCloud Flex, you receive a comprehensive, single-cloud solution from the foremost cloud provider, consolidating all your communication needs efficiently. In today's fast-paced environment, having a reliable cloud-based communication system is essential for staying ahead of the competition.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Daisee
Five9
Salesforce

Integrations

Daisee
Five9
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CallTower

Founded

2002

Country

United States

Website

www.calltower.com

Vendor Details

Company Name

Mitel Networks

Founded

1973

Country

Canada

Website

www.mitel.com/products/business-phone-systems/cloud/micloud-flex

Product Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Product Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Alternatives

Alternatives

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