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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Genesys Engage
Akio
Altitude
Amazon Connect
Avaya Contact Center
Azure API Apps
CallFinder
Cisco Unified Contact Center
Diabolocom
Facebook
Microsoft Dynamics 365
Microsoft Teams
Oracle APEX
RingCentral Contact Center
Salesforce
Webex Contact Center
X (Twitter)
Zendesk
Zoom Contact Center
iAdvize

Integrations

Genesys Engage
Akio
Altitude
Amazon Connect
Avaya Contact Center
Azure API Apps
CallFinder
Cisco Unified Contact Center
Diabolocom
Facebook
Microsoft Dynamics 365
Microsoft Teams
Oracle APEX
RingCentral Contact Center
Salesforce
Webex Contact Center
X (Twitter)
Zendesk
Zoom Contact Center
iAdvize

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

CUSTOMER SQUARE

Founded

2008

Country

France

Website

cross-crm.com/index.php/en/

Vendor Details

Company Name

Eleveo

Founded

1999

Country

United States

Website

www.eleveo.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Alternatives

Alternatives

Voci Reviews

Voci

Medallia
Calibre Reviews

Calibre

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