CROSS-CRM Description

Cross CRM assists contact centers with quality management and increases productivity for each phone call, chat or digital. Cross CRM allows for significant cost reductions in quality control and reporting. CROSS-CRM allows for online training programs and AI powered speech analysis to track each agent's progress.

Pricing

Free Trial:
Yes

Integrations

API:
Yes, CROSS-CRM has an API

Reviews

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Company Details

Company:
CUSTOMER SQUARE
Year Founded:
2008
Headquarters:
France
Website:
cross-crm.com/index.php/en/
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Product Details

Platforms
Web-Based
Windows
Linux
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Online Support

CROSS-CRM Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Workforce Management Software

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

CROSS-CRM User Reviews

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