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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Avaya one-X® Communicator serves as a Unified Communications solution designed to assist enterprise users in efficiently handling their communication needs through easy and intuitive access to essential tools. This versatile client can be implemented in various ways: either as an independent application or as one that works in conjunction with one-X Client Enablement Services, Conferencing Enterprise, and Avaya Aura® Messaging or Avaya Modular Messaging, enhancing the overall communication experience for users. Its flexibility makes it suitable for different organizational environments and communication strategies.

Description

IVR Reporter serves as an essential tool for tracking and assessing the effectiveness of your contact center, specifically utilizing systems like Avaya IR, Operation Analyst, and Conversant. This platform highlights areas in need of enhancement and facilitates swift and impactful measures. With IVR Reporter, managers in your contact center can access live, real-time data and instantly observe the outcomes of their strategic modifications. Catering to contact centers with multiple sites handling substantial call volumes and intricate operations, IVR Reporter features an administrative interface that connects seamlessly with automatic call distribution (ACD), Avaya IR, Operation Analyst, and other Conversant systems. This integration empowers contact center managers to produce comprehensive reports, manage ACD settings, and oversee call activities, ultimately driving the quest for optimal customer service. Furthermore, the tool's capabilities ensure that managers can make informed decisions that directly enhance operational efficiency and customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
New Era
OpenText CX-E Voice
Outdoo AI
Spok Care Connect®

Integrations

Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
New Era
OpenText CX-E Voice
Outdoo AI
Spok Care Connect®

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Avaya

Founded

2000

Country

United States

Website

avaya.com

Vendor Details

Company Name

Bhrigus Software

Founded

2002

Country

United States

Website

www.bhrigus.com

Product Features

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Product Features

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

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