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Description
Avaya one-X® Communicator serves as a Unified Communications solution designed to assist enterprise users in efficiently handling their communication needs through easy and intuitive access to essential tools. This versatile client can be implemented in various ways: either as an independent application or as one that works in conjunction with one-X Client Enablement Services, Conferencing Enterprise, and Avaya Aura® Messaging or Avaya Modular Messaging, enhancing the overall communication experience for users. Its flexibility makes it suitable for different organizational environments and communication strategies.
Description
IVR Reporter serves as an essential tool for tracking and assessing the effectiveness of your contact center, specifically utilizing systems like Avaya IR, Operation Analyst, and Conversant. This platform highlights areas in need of enhancement and facilitates swift and impactful measures. With IVR Reporter, managers in your contact center can access live, real-time data and instantly observe the outcomes of their strategic modifications. Catering to contact centers with multiple sites handling substantial call volumes and intricate operations, IVR Reporter features an administrative interface that connects seamlessly with automatic call distribution (ACD), Avaya IR, Operation Analyst, and other Conversant systems. This integration empowers contact center managers to produce comprehensive reports, manage ACD settings, and oversee call activities, ultimately driving the quest for optimal customer service. Furthermore, the tool's capabilities ensure that managers can make informed decisions that directly enhance operational efficiency and customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
New Era
OpenText CX-E Voice
Outdoo AI
Spok Care Connect®
Integrations
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
New Era
OpenText CX-E Voice
Outdoo AI
Spok Care Connect®
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Avaya
Founded
2000
Country
United States
Website
avaya.com
Vendor Details
Company Name
Bhrigus Software
Founded
2002
Country
United States
Website
www.bhrigus.com
Product Features
Softphone
Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Product Features
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail