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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The landscape of work is constantly evolving. Currently, it is characterized by a rapid pace and increased unpredictability. Avaya Spaces provides a means to manage both routine tasks and the unexpected, high-priority assignments that often emerge daily. You can work from any location while still maintaining a strong presence. Organize either spontaneous or pre-planned HD video conferencing meetings to unite your team effectively. Avaya Spaces revolutionizes the way work is accomplished. Instantly connect your globally dispersed teams for immersive collaboration available around the clock. Its seamless integration allows for effortless usage of existing cloud services, such as Salesforce, Office 365, G-Suite, and Slack. Customize a solution that truly meets the unique demands of your business. Built on the Avaya OneCloud CPaaS platform, Avaya Spaces enables you to easily enhance and expand its capabilities to incorporate features like AI, chatbots, the Internet of Things, and much more. As a result, the potential for innovation is boundless, presenting exciting opportunities for every organization.

Description

IVR Reporter serves as an essential tool for tracking and assessing the effectiveness of your contact center, specifically utilizing systems like Avaya IR, Operation Analyst, and Conversant. This platform highlights areas in need of enhancement and facilitates swift and impactful measures. With IVR Reporter, managers in your contact center can access live, real-time data and instantly observe the outcomes of their strategic modifications. Catering to contact centers with multiple sites handling substantial call volumes and intricate operations, IVR Reporter features an administrative interface that connects seamlessly with automatic call distribution (ACD), Avaya IR, Operation Analyst, and other Conversant systems. This integration empowers contact center managers to produce comprehensive reports, manage ACD settings, and oversee call activities, ultimately driving the quest for optimal customer service. Furthermore, the tool's capabilities ensure that managers can make informed decisions that directly enhance operational efficiency and customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

CalendarHero
Google Workspace
Microsoft 365
Portnox Security
Salesforce
Slack

Integrations

CalendarHero
Google Workspace
Microsoft 365
Portnox Security
Salesforce
Slack

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Avaya

Founded

2000

Country

United States

Website

avaya.com

Vendor Details

Company Name

Bhrigus Software

Founded

2002

Country

United States

Website

www.bhrigus.com

Product Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Internal Communications

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Product Features

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

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