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support

Description

Avaya tackles the increasing challenge of modern communications with the Avaya Aura® Platform, an innovative real-time communications framework that leverages session-based collaboration technologies. Rather than complicating matters or necessitating a complete overhaul of existing systems, the Avaya Aura® Platform provides a streamlined and evolutionary approach that transitions from today's isolated, single-purpose, and geographically constrained communication systems. The outcome is a transformative and economical multimedia communications framework that effectively integrates both current and future investments in voice, video, real-time collaboration, and beyond. Specifically designed to meet the demands of people-centric collaboration within the contemporary engaged enterprise, the Avaya Aura® Platform employs a distinct application of the Session Initiation Protocol (SIP) to harmonize media, networks, devices, applications, and presence over a shared infrastructure. This unification not only enhances communication efficiency but also fosters greater collaboration across various platforms and devices.

Description

DialShree is the most trusted AI-powered omnichannel contact center platform across Sub-Saharan Africa — deployed by BPOs, banks, telecoms, microfinance institutions and government agencies from Lagos to Nairobi to Cape Town. African contact centers face challenges that generic global software ignores — inconsistent internet connectivity, remote and mobile agent workforces, WhatsApp as the primary customer channel, and the need to support multiple African languages. DialShree was built with these realities at its core, not bolted on as an afterthought.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

3CLogic
Balto
Cogito
Creatio
Daisee
Eat App
Korbyt Anywhere
LumenVox
LumenVox Voice Biometrics
MiaRec
Minitab Statistical Software
Oreka TR
ServEngage
Studio Creatio
TCS ADD
TCS CHROMA
TCS OmniStore
WatchTower Security Management App
eMite

Integrations

3CLogic
Balto
Cogito
Creatio
Daisee
Eat App
Korbyt Anywhere
LumenVox
LumenVox Voice Biometrics
MiaRec
Minitab Statistical Software
Oreka TR
ServEngage
Studio Creatio
TCS ADD
TCS CHROMA
TCS OmniStore
WatchTower Security Management App
eMite

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$100 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Avaya

Country

United States

Website

www.avaya.com/es/documents/fs-avaya-aura-platform-uc4803se.pdf

Vendor Details

Company Name

Elision Technolab

Founded

2007

Country

India

Website

www.elisiontec.com/contact-center-solution/

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Product Features

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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