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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Ask Inline simplifies the complexities involved in gathering feedback by automating the creation of surveys, customer segmentation, and the extraction of meaningful insights. Instead of feeling guilty about the data you overlook, we provide you with actionable insights directly. Our platform enables the automatic collection of feedback from all customers, helping you stay attuned to the evolving sentiments of your clientele over time. Email-based surveys are particularly effective for following up after customer support interactions, purchases, or deliveries. Enhance your service by continuously monitoring the dynamics of your operations. With both classic and embeddable survey options, you can conduct NPS®, CSAT, or tailor-made surveys virtually anywhere. Whether integrated into the final stage of an online checkout or displayed on a kiosk at your upcoming event, Ask Inline facilitates your feedback collection needs. Getting started is quick and easy; your first survey can be launched in just minutes. Installation takes only seconds, or you can simply upload a list of contacts. Additionally, our smart sampling and filtering mechanisms ensure that users are not overwhelmed with too many surveys, maintaining a positive feedback experience. By using Ask Inline, you can gain deeper insights into customer experiences like never before.

Description

Gain insights into your customer experience by continuously tracking their satisfaction through flexible surveys like NPS, CSAT, and CES. SurveyTown offers tools to gain a deeper understanding of customer sentiment with tailored Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) surveys. Address and rectify negative feedback while promoting positive experiences by encouraging customers to share their stories on social media. Keep track of your performance over time to inform effective business strategies. You can create various surveys, including NPS, CES, CSAT, ratings, or entirely customized formats. Incorporate diverse question types into your surveys, define unique success pages, and personalize the visual aspects of your survey. Notify relevant members of your organization upon receiving responses, and easily upload your contacts to distribute surveys via email or embed them in follow-up communications like post-purchase or ticket closure emails. Additionally, you can promote your survey links through your website or social media platforms, ensuring broader reach. This comprehensive approach will enable you to enhance customer relationships and optimize overall satisfaction.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Bronto Marketing Platform No 
Campaigner No 
Microsoft Excel No 
Zapier No 

Integrations

Bronto Marketing Platform Yes 
Campaigner Yes 
Microsoft Excel Yes 
Zapier Yes 

Pricing Details

$20 per month
Free Trial No 
Free Version Yes 

Pricing Details

$69 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Ask inline

Founded

2016

Country

United States

Website

www.askinline.com

Vendor Details

Company Name

SurveyTown

Founded

2015

Country

United States

Website

surveytown.com

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

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