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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Airship
Amazon S3
Amazon Web Services (AWS)
Apache Hive
Apache Kafka
Facebook Ads
Facebook Messenger
Google Analytics
Google Cloud Platform
LiveRamp
Marketo
RingCentral RingCX
Salesforce Commerce Cloud
Salesforce Marketing Cloud
Segment
SendGrid
Snowflake
Tealium Customer Data Hub
WhatsApp

Integrations

Airship
Amazon S3
Amazon Web Services (AWS)
Apache Hive
Apache Kafka
Facebook Ads
Facebook Messenger
Google Analytics
Google Cloud Platform
LiveRamp
Marketo
RingCentral RingCX
Salesforce Commerce Cloud
Salesforce Marketing Cloud
Segment
SendGrid
Snowflake
Tealium Customer Data Hub
WhatsApp

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

ActionIQ

Founded

2014

Country

United States

Website

www.actioniq.com

Vendor Details

Company Name

OpenText CEM

Founded

1991

Country

Canada

Website

www.opentext.com/products-and-solutions/products/customer-experience-management/contact-center-workforce-optimization/opentext-qfiniti

Product Features

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Alternatives

Mortar Reviews

Mortar

MortarAI

Alternatives

Segment Reviews

Segment

Twilio Inc.