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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Automatically gather meter readings from all your printers with our solution, which seamlessly synchronizes the collected data with your ERP system to facilitate streamlined billing processes. Our system intelligently converts low-toner notifications into timely orders, ensuring deliveries occur just when needed, eliminating any last-minute rush. By implementing this system, you can enhance customer satisfaction while simultaneously lowering freight expenses. We streamline the integration of all your printer data into your ERP or billing software, encompassing everything from meter readings and toner levels to service alerts. This comprehensive approach allows you to manage automatic maintenance notifications and customer service requests concurrently, ensuring that all your printers stay operational without requiring phone intervention. In doing so, you not only cut costs but also elevate service quality. A small software driver is installed on the customer's network to efficiently gather information from the printers, while a communication server operates around the clock to collect and transmit data to the reseller's database, ensuring that all information is current and actionable. This automated process significantly reduces manual workload and enhances overall operational efficiency.

Description

Effortless customer support tailored for smaller teams. Streamline your communication by managing all customer emails through one convenient application, saving time and enhancing engagement. We advocate for email-centric support as it fosters a more sustainable approach for smaller groups, unlike live chat systems that impose heavy expectations on your staff and can lead to customer frustration due to delayed responses. Recognizing that many email ticketing solutions fall short, we created Happi to deliver a delightful user experience. It offers just the right features to ensure swift and efficient responses, resulting in a user-friendly interface. Maintain team alignment with every interaction stored securely in one place, enabling any team member to access the complete history of customer interactions and collaborate to deliver outstanding service. Happi is built as free, open-source software, allowing you the flexibility to run it on your own servers or opt for our affordable cloud-based service. Regardless of your hosting choice, our commitment to transparency is reflected in our public codebase, ensuring you have full insight into our platform. This unique approach not only empowers your team but also builds trust with your customers.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$49 per month
Free Trial
Free Version

Pricing Details

$11.88 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AMR

Founded

2007

Country

Spain

Website

www.ameterreading.com

Vendor Details

Company Name

Happi

Country

United States

Website

happi.team/

Product Features

Print Estimating

"Best Price" Estimating
Best Fit Imposition
Bindery Estimating
Discounts Management
Multiple Version Calculations
Pre / Post Service Calculations
Pre-Press Estimating
Press & Run Style Analysis
Process Ink Calculation
Production Options Evaluation

Print Management

Cost Tracking
Device Status Monitoring
Environmental Metrics
Guest Printing
Mobile Printing
Multi-Printer Support
Multiple Authentication Methods
Print Billing
Print Job Deletion
Print Job Routing
Print Quotas / Limits
Remote Printing
Reporting / Analytics
Secure Print Job Release

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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