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Description
Automatically gather meter readings from all your printers with our solution, which seamlessly synchronizes the collected data with your ERP system to facilitate streamlined billing processes. Our system intelligently converts low-toner notifications into timely orders, ensuring deliveries occur just when needed, eliminating any last-minute rush. By implementing this system, you can enhance customer satisfaction while simultaneously lowering freight expenses. We streamline the integration of all your printer data into your ERP or billing software, encompassing everything from meter readings and toner levels to service alerts. This comprehensive approach allows you to manage automatic maintenance notifications and customer service requests concurrently, ensuring that all your printers stay operational without requiring phone intervention. In doing so, you not only cut costs but also elevate service quality. A small software driver is installed on the customer's network to efficiently gather information from the printers, while a communication server operates around the clock to collect and transmit data to the reseller's database, ensuring that all information is current and actionable. This automated process significantly reduces manual workload and enhances overall operational efficiency.
Description
Effortless customer support tailored for smaller teams. Streamline your communication by managing all customer emails through one convenient application, saving time and enhancing engagement. We advocate for email-centric support as it fosters a more sustainable approach for smaller groups, unlike live chat systems that impose heavy expectations on your staff and can lead to customer frustration due to delayed responses. Recognizing that many email ticketing solutions fall short, we created Happi to deliver a delightful user experience. It offers just the right features to ensure swift and efficient responses, resulting in a user-friendly interface. Maintain team alignment with every interaction stored securely in one place, enabling any team member to access the complete history of customer interactions and collaborate to deliver outstanding service. Happi is built as free, open-source software, allowing you the flexibility to run it on your own servers or opt for our affordable cloud-based service. Regardless of your hosting choice, our commitment to transparency is reflected in our public codebase, ensuring you have full insight into our platform. This unique approach not only empowers your team but also builds trust with your customers.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$49 per month
Free Trial
Free Version
Pricing Details
$11.88 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
AMR
Founded
2007
Country
Spain
Website
www.ameterreading.com
Vendor Details
Company Name
Happi
Country
United States
Website
happi.team/
Product Features
Print Estimating
"Best Price" Estimating
Best Fit Imposition
Bindery Estimating
Discounts Management
Multiple Version Calculations
Pre / Post Service Calculations
Pre-Press Estimating
Press & Run Style Analysis
Process Ink Calculation
Production Options Evaluation
Print Management
Cost Tracking
Device Status Monitoring
Environmental Metrics
Guest Printing
Mobile Printing
Multi-Printer Support
Multiple Authentication Methods
Print Billing
Print Job Deletion
Print Job Routing
Print Quotas / Limits
Remote Printing
Reporting / Analytics
Secure Print Job Release
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management