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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

A1 Telecom is a collective of expert telephonists and communication engineers who have consolidated all necessary tools on their platform to deliver high-quality telephony solutions for various business sectors. Each day, we are committed to providing expert support and competitive pricing. Our primary service offerings include: - Both international and domestic telephony services. - Global live streaming capabilities. - Assistance on a wide array of conversation topics. - A sophisticated call center with extensive functionalities. - Integration of multi-channel phone systems with an unlimited number of lines. - Comprehensive call detail records for all communications. - Effective call tracking solutions. - Customizable voice menu creation. - FCM connections for employees to access the main telephony system. - Callback widgets designed for websites. - Automated deal processes. - Professional voice greetings. - Virtual phone numbers available from any country, supporting multiple channels. - Seamless integration with any customer relationship management system. - Voice and SMS termination services. Additionally, we prioritize innovation and adaptability in our offerings to meet the evolving needs of our clients.

Description

Forge strong connections with customer dialogue systems provided by Telegra, revolutionizing call center telephony. Have you noticed that outstanding customer service can be a key differentiator in today’s competitive landscape? Our innovative solution is designed to elevate your phone service quality. Enhance customer experiences and boost the efficiency of your service processes with Telegra’s cutting-edge call center telephony! We provide a wide array of solutions that encompass all aspects of telephone customer interactions. Everything is cloud-based and sourced from a single provider. Our offerings include call center telephony (ACD), voicebots, telephone systems, messaging tools, CRM helpdesk plugins, and dedicated phone numbers. From intelligent phone solutions to a cloud-centric telephone system, to comprehensive multichannel call center software, Telegra stands as your go-to source for pioneering customer dialogue systems. Backed by our own data centers and proprietary solutions, we present a complete package that is proudly “Made in Germany,” ensuring both quality and reliability for your business needs. Embrace the future of customer service with Telegra’s advanced technologies at your fingertips.

API Access

Has API

API Access

Has API

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Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

A1 Telecom

Founded

2017

Country

Germany

Website

a1call.me/

Vendor Details

Company Name

telegra

Founded

1998

Country

Germany

Website

telegra.de

Product Features

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

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