Best Call Center Software in China

ipSCAPE is a cloud-based customer experience platform that is feature-rich and scalable. It also offers powerful integration capabilities. The ipSCAPE interface is modern, clean, and intuitive. It is easy to create campaigns and view live reports to track your sales and customer service teams. ipSCAPE is a multi-channel communication platform that was developed in Australia. It powers the communications of top business, government, and enterprise organisations. You don't need to worry about expensive add-ons or complicated integrations. ipSCAPE provides a variety communication channels including calls, emails, chat, web chat, and SMS. This will allow you to tailor your customer's communication preferences and facilitate great customer interactions. Advanced dialler and lead management tools to maximise the performance of your contact center and convert more customers.

We are more than technology. We are focused on delivering real business results and providing ROI and metrics that have an impact. Our goal is to help you navigate complex and highly-regulated industries. DialConnection provides a complete, integrated, end to end solution to improve your contact center's performance. Our user-friendly interfaces, simple management tools, and intuitive interfaces make it easy for companies to reach customers and accounts while still maintaining compliance. You can tailor your options to meet your business's needs and scale with your business's requirements. DialConnection automates your customer contact center communications, eliminating uncertainty, complexity, and risk. Our solutions give you the data management capabilities to make efficient, effective decisions about your call strategy.

Click2Coach's award-winning solution provides upfront training for agents. It uses real customer interaction scenarios to show agents how to handle different customer interactions. Agents are trained to handle phone calls and omnichannel interactions. However, it is important to provide ongoing coaching so that they can become highly engaged and productive agents. This will result in exceptional customer service and a high level of customer satisfaction. Coaching is an ongoing effort to improve the productivity and effectiveness of agents. Coaching agents is like coaching a professional athlete. The coaching helps to develop their skills and motivate them. Even the smallest changes can make a big difference in performance. Agents who receive coaching or objective feedback can improve their skills, increase their effectiveness, stay engaged, and provide a better customer experience.

Softdial Contact Center™ is Sytel’s flagship suite of feature rich contact center applications and service. It is currently driving 50,000+ customers in 50+ countries. SCC's robust APIs can be customized, adapted, and white-labeled in order to meet any business needs. SCC manages all communication channels, including voice, chat, emails, and messaging, automatically blending and balancing contact between all agents, queues, and campaigns using its Automatic Session Distributor.

Enghouse Interactive will help you unlock the power of your call center. Enghouse Interactive will help you engage your customers through all channels and provide personalized experiences at scale. This will make your contact center a competitive advantage. Your contact center is the heart of your company. It offers opportunities to differentiate your service, gain feedback, and build customer loyalty. Companies need a communications platform that can respond quickly to customers via any channel. It should also be able to provide actionable intelligence to help drive continuous improvement. Our unique omnichannel contact center solutions provide flexibility and choice. They can be scaled in size, complexity, and integration to ensure seamless customer interaction, regardless of your budget.

Database Systems Corp. (DSC), has been providing call centre technology and computer software solutions for businesses and organizations since 1978. Telemation, our CRM software, was created on the principle that timely information, presented in a professional way, is key to any business. In this dynamic business environment, flexibility is equally important. This concept was the basis of our contact center software. Telemation software is used by many call center managers with changing and unique requirements. Telemation is the best choice when you need to quickly set up a new program, or modify existing campaigns. Telemation has CTI capabilities with our call center phone system that features outbound predictive dialing, inbound call distribution (ACD), and Interactive Voice Response. Our phone system also supports Text to Speech capability.

Ameyo Engage, the only cloud-based call center software, focuses on customer service and engagement. It is suitable for all businesses. Ameyo Engage empowers businesses to take control of their operations. It allows them to make faster changes to Customer Interaction Initiatives and engage employees. This results in better customer service, increased sales & collections, and ultimately loyal customers and happy employees. Ameyo has been ISO/IEC 27018 Certified, ISO 27001 Certified, and PCI-DSS compliant.

Cloud contact center software for your business. Vonage contact centers transform communications within and outside your company. Salesforce users can integrate our Salesforce contact center solution (formerly NewVoiceMedia), to provide great customer and agent experiences. We also offer other cloud contact centers for every business size and need. Vonage seamlessly integrates contact center with unified communications, allowing you to have all your communication needs on one cloud platform. Our deep integration with Salesforce allows you to leverage all of your Salesforce capabilities and data to personal address customers and make more effective calls. Automated, informed and faster routing decisions can be made based on any Salesforce object. This ensures that the right agent is speaking to the right customer. Give your agents everything they need for great conversations.

Humach can help you find the right combination of services for your business, whether you need to outsource customer support or sales operations, create new CX solutions, and automate self-service strategies. Humach makes it easy and cost-effective for businesses to outsource services and improve service quality. We combine award-winning digital and live agents with powerful contact center technology to make it easy for businesses to focus on what is important: customers and their success. Our agents are highly skilled live agents who love to delight customers and provide exceptional customer service. AI-powered Digital Agents provide faster, more satisfying experiences through natural interactions with customers. This frees live agents from repetitive, costly tasks, 24/7/365.

Mobile users use their smartphones to shop, navigate, play games, and provide customer support. Customers must leave their phones to call, chat, or send emails. Customer frustration can lead to lost sales, poor reviews and low customer retention. Our technology allows you to communicate with customers in real-time via messaging, rich chat, voice and video. All this from your own app. Conversations can seamlessly switch from chat to voice, video, and even mobile to desktop. Never ask a customer for their serial number or name again. We make it easy to dispatch a tow truck to provide roadside assistance or to assist with a home install. The customer simply needs to describe their problem and then chooses a time that is convenient for them. The expert reviews the request and determines the solution before starting the conversation. This saves everyone time.

We believe that consumers deserve frictionless, voice-driven access to the companies they interact with every day. Parlance empowers companies to harness the power and voice of voice. It allows customers to speak naturally to you and connect with you directly over the phone. There are no long hold times, confusing menus, or numbers to press on a dialpad. Parlance voice-enabled phone routing solution makes it easy for callers to get to the right place in any company without having to use long hold queues, IVR menus, or Automated Attendants. High levels of engagement result in a positive ROI and immediate impact. Deliver the customer experiences you want and the efficiency your contact centers require. Callers are encouraged to call, increasing agent availability and reducing costs.

Unlimited lines for Inbound and Outbound Call Centers Fully blended. It is user-friendly. It is cost-effective. SpitFire Enterprise Predictive Dialer offers powerful tools to launch blended outbound and inbound call center campaigns. This enterprise-grade system offers 6 dialer modes: Predictive, Fixed Rate, Quick Connect, Preview Dialer and Manual Dialer. SEP uses a pre-loaded list number to automatically place outbound calls and connect the answered calls with available agents. SEP monitors call center volume and calls per minute, and intelligently adjusts its dial rate to reduce the time agents spend waiting.

Voxtelesys has been designated a preferred carrier for several PBX and Dialer vendors. With an in-house team of software and hardware engineers, we support the products we sell. Every day, we are custom-coding new applications to improve connectivity to Voxtelesys' services. Voxtelesys will make your decision easy once you see how they support customers. We answer the phones and take care of business. Voxtelesys offers scalable IP Communications services to businesses and contact centers of all sizes. Our High Capacity SIP Trunk with Next Generation Routing supports contact centers with 4 to 4,000 lines. Our carrier-grade SIP termination service is fully redundant with 99.999% (five nine) reliability and offers unparalleled integration power with your network infrastructure. Our SIP service is based on the G711/ULAW/ALAW codecs and delivers the highest call quality.

Yactraq is the industry leader in speech analytics software. Our customers often reap the benefits of two broad functional areas. Marketing teams looking to extend their Voice-of-the-Customer (VoC) capabilities beyond the feedback form and social media now want to mine sales and customer service phone calls as part of their omni-channel capability. Teams responsible for Quality Management of Contact Centers often use speech analytics /audio mining to assess the performance of their agents. Yactraq offers free customized trials based on the client's data, so that they can see the value of our software before making a purchase decision. Our products are cost-effectively priced to suit the needs of end customers as well as partners in the Business Process Outsourcing (BPO), Contact Center as a Service (CCAS), Voice-of-the-Customer (VoC), CRM Software and Network Service Provider businesses.

An old phone machine is no longer sufficient in a world where you always need to be accessible. Cloud Dial allows you to connect your company and clients via a cloud-based telephony device. Cloud telephony offers high quality business voice and advanced call features on your desk phone, mobile device, or PC softphone. This ensures that you never miss an important call. A virtual private number is a telephone that forwards incoming calls on to one of several pre-set numbers. These numbers are also known as a follow-me phone number, a virtual number or (in the UK), a Personal Number. A virtual telephone number can usually be set up to forward calls to different numbers depending on the day and time of the week. On working days, calls will be forwarded to the workplace between 9 and 5, but on weekends to the cellphone.

The best outbound call center software will increase your productivity and sales. You can keep your costs under control, increase sales performance and maintain an overall overview. Your outbound call center campaign's productivity and profitability will increase. Our team has developed an algorithm that keeps your call center agents engaged in customer conversations almost continuously after years of perfectionist-driven development. The dialer algorithm is based on the maximum drop rate and the desired waiting time (until your next call from your agent). This data, along with other factors such as the current availability of your information and the average call length, will allow you to achieve the highest agent utilization.

All the tools you need to manage your employees and improve performance - all under one roof. A connected collection of quality, coaching and learning tools will improve your customer experience. You can automatically recognize milestones and reward achievement, make it easier for employees to communicate, create contests, and get insight into your team's pulse. All you need in one platform at a fraction of the cost of many single-solution tools. (Oh, and there are no more spreadsheets. No more spreadsheets. There's no need to manage employees on multiple platforms (or pay them). It's also difficult to pull data from multiple platforms to get a clear view of what's happening. You have everything you need to engage your team in C2Perform.

IntelePeer is an enterprise-focused omnichannel communication platform as a (CPaaS). We believe business communications should be more than simple interactions. They should allow businesses to create truly memorable experiences. With our voice, messaging, ready-to-use applications, open APIs, and real time analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution comes with a solid network and a team that provides award-winning customer support.

Your team works constantly with data. Contact history, dashboards, wallboards, reports. Data-driven support is an answer to customer needs. Everyone knows what to do. There is no miscommunication. The customer service program is simply a way to share information within a group. There is no duplication of work. Advanced reports and control over KPIs. You can collect website leads by proactive chat and callback. A virtual call center offers advanced functions that can help you make a sale. You can organize the after-sales process. Thulium is simple to use. Easy configuration, quick implementation, and good support. We create contact center software. It is important that we know how to use it. The integrations and rich API will make the Thulium contact centre system part of your tool environment. Automated repetitive tasks will be taken care of. 100% of calls are returned. You can make more phone calls and connect clients with the right consultants immediately.

Our cloud-based solution is unlimited in scale. This allows you to focus on your business and have unlimited storage, large lead files, and recordings. We welcome small businesses and give them the tools to compete with the large players in the market. It runs on top of Amazon EC2 infrastructure for high uptime. Distributed architecture that provides load balancing and service redundancy at all levels. Compliant with secure protocols (HTTPS), and other technology standards. Our 100% browser-based Agent and Admin interfaces require no installation. Remotely manage your agents and communicate with them from your browser. A ticket system provides instant support. Customizable dashboards for real-time monitoring. Predictive dialer with accurate AMD analysis. Highly effective. Broadcasting, Preview, and Progressive outbound strategies are supported. Validation of integrated National DNC.

Crystal Clear Quality Call in GCC All your phone calls, WhatsApp, and SMS conversations can be managed from one platform. All connected to your CRM. Get your own phone numbers for each market you are in to increase your market reach and convert more calls. Your clients will find it easy and inexpensive to contact you. ZIWO allows you to have a 360 customer view by aggregating all customer information and allowing you to use readymade plugins for a variety of CRMs and popular apps. Simply. Simply connect ZIWO to your CRM and preferred apps in one click. Maximize the power of your clients’ data for maximum productivity Simply. Monitor your call center activity. We offer many widgets that allow you to monitor agents activity, queue occupation, SLA, and more. Connect ZIWO with the apps that you use every day. One-click deployment CRM plugins, and other out-of the-box solutions, help automate your business workflows.

Connex One Customer Engagement Platform allows for inbound and external interactions via a secure, cloud-based, multichannel engine. This feature-rich platform combines everything from AI and Automation with Workforce Optimization, consolidating the customer journey in one place. Our clients experience significant improvements in customer satisfaction, lower costs per interaction, and are able efficiently meet demanding SLAs with enhanced visibility and insightful reporting. Connex One is built to grow, not only in terms of agent numbers but also on a global level. No matter where you are located, our systems will support you no matter how many users you have. The positive ripple effect of Omnichannel onboarding will be felt throughout your company. It will transform the way you do business every day and improve your bottom line.

Multichannel communication platform Clienk allows companies to communicate effectively with their customers. Clienk provides solutions for online conversion, mail and telephony, as well as web chat, proactive chat, social media, and web self-service. It improves customer satisfaction, sales, and trust in your business by allowing you to use one web application. Managers strive to achieve more, even if they are forced to do it with fewer employees. The modern consumer does not accept a lower level of service. How can you solve this problem? Clienk solutions will allow your team to work more efficiently. Our all-in-one app allows you to quickly serve multiple customer contact channels, including chat, Facebook, Wechat and WhatsApp. Sales is all about leveraging momentum. Chat is a great way to reach potential customers when they need you.

The solution allows users to input text and respond visually to prompts. They can also switch to voice if they wish. You can initiate a call via VOIP, chat, or file sharing within one app. You can create surveys or feedback forms using a variety of pre-defined templates to gauge customer satisfaction and determine VOC (Voice of the Customer). Secure text-based identity verification Enable enhanced visual interactions menu. Call position and wait time notification. Call back scheduling options. i800 is built upon the latest technologies, which allows it to self-tune and auto-learn based on its experience in automation. i800 combines telephony and chat with file sharing under one roof. You can contact your customers via any of these channels to address questions or concerns about your products or services.

Our WFM suite helps your company use your valuable resources more efficiently, economically, and employee-friendlyly. It also reduces the manual and labor-intensive portion of administrative tasks to a minimum. Our opcycWFM software is used by service centers of all sizes in more than 15 countries. It allows them to effectively manage, plan, control, and deploy their employees in complex environments. They also take the wishes and concerns of their employees into consideration. opcycWFM supports your planning, control, and personnel processes. opcycWFM, which is the holistic workforce management solution, helps you to manage your daily operations intelligently. It doesn't need to be adjusted at large expense first and can be configured on its own like no other WFM system. opcycWFM is the best WFM solution if you want to feel every single day that the WFM manufacturer understands.