i800 Description
The solution allows users to input text and respond visually to prompts. They can also switch to voice if they wish. You can initiate a call via VOIP, chat, or file sharing within one app. You can create surveys or feedback forms using a variety of pre-defined templates to gauge customer satisfaction and determine VOC (Voice of the Customer). Secure text-based identity verification Enable enhanced visual interactions menu. Call position and wait time notification. Call back scheduling options. i800 is built upon the latest technologies, which allows it to self-tune and auto-learn based on its experience in automation. i800 combines telephony and chat with file sharing under one roof. You can contact your customers via any of these channels to address questions or concerns about your products or services.
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Pricing
Free Version:
Yes
Integrations
No Integrations at this time
Company Details
Company:
i800
Year Founded:
2015
Headquarters:
United States
Website:
i800.co
Media
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Product Details
Platforms
SaaS
Windows
Mac
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
24/7 Live Support
Online
i800 Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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