Softdial Contact Center Reviews

Softdial Contact Center Description

Softdial Contact Center™ is Sytel’s flagship suite of feature rich contact center applications and service. It is currently driving 50,000+ customers in 50+ countries. SCC's robust APIs can be customized, adapted, and white-labeled in order to meet any business needs. SCC manages all communication channels, including voice, chat, emails, and messaging, automatically blending and balancing contact between all agents, queues, and campaigns using its Automatic Session Distributor.

Integrations

API:

Yes, Softdial Contact Center has an API

No Integrations at this time

Reviews

Total

ease

features

design

support

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Company Details

Company:

Sytel Ltd

Year Founded:

1994

Headquarters:

United Kingdom

Website:

sytel.com

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Media

Product Details

Platforms

SaaS

Windows

Mac

Linux

iPhone

iPad

Android

Chromebook

On-Premises

Type of Training

Documentation

Live Online

In Person

Videos

Customer Support

Phone Support

24/7 Live Support

Online

Softdial Contact Center Features and Options

Call Center Software

Blended Call Center

Call Logging

Call Recording

Call Scripting

Campaign Management

Database

Escalation Management

IVR / Voice Recognition

Inbound Call Center

Manual Dialer

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management

Real-time Chat

Reporting/Analytics

Predictive Dialer Software

Call Monitoring

Call Recording

Call Results

Call Transfer

Callback Scheduling

Campaign Specific Caller ID

Contact Management

FCC Compliance

FTC Compliance

Lead Capture

Lead Management

Telephony Software

Auto-Dialer

Call Center Management

Call Monitoring

Contact Management

IVR / Voice Recognition

Inbound Reporting

Outbound Reporting

Predictive Dialer

Telemarketing Management

VoIP

Voice & Data Integration

IVR Software

Call Center

Call Logging

Call Recording

Call Routing

Multiple Scripts

Phone Key Input

Survey Management

Text to Speech

Voice Customization

Voice Mail

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