Comment Perspective probably dooms him. (Score 1) 74
However, I suspect that his perspective is fundamentally unhelpful in understanding the skepticism: when you are building stuff it's easy to get caught up in the cool novelty and lose sight of both the pain points(especially when you are deep C-Level; rather than the actual engineer fighting chatGPT's tendency to em-dash despite all attempts to control it); and overestimate how well your new-hotness stacks up against both existing alternatives and how forgiving people will or won't be about its deficiencies.
Something like Windows trying to 'conversational'/'agentic' OS settings, for instance, probably looks pretty cool if you are an optimism focused ML dude: "hey, it's not perfect but it's a natural language interface to adjusting settings that confuse users!"; but it looks like absolute garbage from an outside perspective both because it's badly unreliable; and humans tend not to respond well to clearly unreliable 'people'(if it can't even find dark mode; why waste my time with it?); and because it looks a lot like abdication of a technically simpler, less exciting, job in favor of chasing the new hotness.
"Settings are impenetrable to a nontechnical user" is a UI/UX problem(along with a certain amount of lower level 'maybe if bluetooth was less fucked people wouldn't care where the settings were because it would just work); so throwing an LLM at the problem is basically throwing up your hands and calling it unsolvable by your UI/UX people; which is the an abject concession of failure; not a mark of progress.
I think it may be that that he really isn't understanding: MS has spent years squandering the perception that they would at least try to provide an OS that allowed you to do your stuff; in favor of faffing with various attempts to be your cool app buddy and relentless upsell pal; so every further move in that direction is basically confirmation that no fucks are given about just trying to keep the fundamentals in good order rather than getting distracted by shiny things.