I recently ordered a motherboard/CPU combo through pricewatch (as in, I found it through pricewatch) from BZBOYZ.com. Their ad said retail product, shipped in 1-2 days; they called me later that night and tried to sell me up to the retail product, saying I had purchased the OEM product, and only after I sent a complaint to pricewatch did anyone respond to my email requests to get the product at the right price, saying it would take them 4-5 days to ship. I wrote about it in my livejournal. Here is a mirror.
--- intro above, mirror below ---
I went looking for a motherboard and CPU combo on pricewatch, since you generally save on shipping this way - And pricewatch because I've always used them, and had good results, even from places probably being run out of a garage. The streak of good luck ended with BZBOYZ.com. This was the ad copy on pricewatch when I called on the morning of the 18th:
Asus
ONLINE ORDER ONLY -
A7N8X-DX (DELUXE)
266FSB AGP 8X Dual LAN
Video DDR400 Audio USB
2.0 IEEE 1394 A7N8XDX.
retail
Details:
with cpu - ATHLON XP
2600+,2.13GHZ 333MHz
With Heatsink & Fan
Complete Combo Kit Barton
Core.
Part - BZBP#A7N8X-DX-
2600+
Price + Shipping
$215.00
Price $ 211
Shipping: $0.01 -
4.00 Will Ship: 1-2
days
BZBOYZ.com
877-429-2699
562-252-1527 Signal Hill,
CA
info ...
w/Pricewatch since 1998.
APO/AE/Govt/EDU
POs/Will Call welcome.
Most orders shipped within
24-48Hrs. Fast shipping
and service. We customize
systems & servers. HUGE
selection to Chose from.
Consider us for your
present and future needs.
Languages Spoken -
English, Spanish
So, they're basically attaching themselves to Pricewatch's good name. They said 1-2 days to ship. They said retail. On the evening of the 18th I get a call from a woman who I could barely hear and whose accent I could barely decipher could I have heard her, while a great deal of noise was being made in the background - it sounded, actually, a bit like a nursery. She said that I would have to pay another fifteen bucks or so in order to get the retail version. Now, I actually got to their site from the buy now link on pricewatch, so I know I was ordering what they intended me to order, and it says retail for $211 right there.
So I ended up hanging up with her and calling back and talking to a man, this time on a better phone and in a quieter environment, with a similar accent. (I'm not good placing people, at all.) He also tried to sell me up to what I was already ordering.
I emailed them this message:
I enclose the PDF from pricewatch showing your advertisement of A7N8X-DX retail for $211.
Please adjust my order for the retail product at this price accordingly.
They failed to respond. So I sent this message through pricewatch:
BZBOYZ listed an Asus A7N8X-DX retail for a specific price and is now trying to charge me extra for the retail version, saying they are planning to send me the OEM version instead. I placed my order yesterday morning, and they called me that evening trying to sell up to me. At this time they have not shipped my order, or at least, have not sent me ship notification, and have not responded to my email in which I sent them a PDF with the pricewatch listing.
Their response was:
Dear Mr. Espinoza,
It usually takes us 4-5 working days to ship an order. Though your order is being rapidly processed, it's in our accounting department now for accounts verification.
If everything goes smoothly we will be able to ship your order very soon.
Thank you very much for shopping with us.
Regards,
Xxxxxx Xxxxx.
So; They are not responsive unless you file a complaint through pricewatch. Once complained to, they say they will take 4-5 days to ship. The pricewatch listing says shipping in 1-2 days, and they said retail, but tried to sell me OEM. Has this happened to anyone else? Meanwhile they have already charged my credit card, so I can't simply go shop with someone else. "Please exercise patience"? Please avoid fraudulent advertising.