An anonymous reader writes: I recently purchased a laptop from Dell for a friend. Yesterday I received a call from Dell, that the laptop was downloading material which may make it susceptible to malware. They were very insistent that they had not installed spyware by default, but could not explain rationally how they had come by this information. While I'm not concerned about what my friend is doing with his new laptop, I am very concerned that Dell is monitoring the internet activity of this machine. I want to ensure that my friend has a clean experience, so what's the consensus on limiting the spying? I don't have access to the machine, so any directions on which services to disable or programs to uninstall would need to be followed by a very non-tech person. Any hope on getting Dell to stop the monitoring?