Previously Andon Labs handled the hardware and software integration for that AI-powered vending machine that went bankrupt after Wall Street Journal reporters "systematically manipulated the bot into giving away its entire inventory for free". Today they announced "we are opening up the platform we use to run our real-world autonomous businesses for anyone to run their organization on." Specifically they've released Pion, "an agent designed to run any company fully autonomously... Pion lets people hand a business over to persistent agents with access to the tools they need to operate it, including email, phone, banking, browser and secure computing environments." It's a research preview with a waitlist, "to make it possible to run many more real-world experiments across many more domains than we could ever run ourselves."

But for their own latest experiment, Andon Labs' founders "signed a three-year lease on a retail space in SF," Business Insider reported in April, "and gave an AI agent named Luna a corporate credit card, internet access, and a mission to open a physical store." And five months later, SFGate reports that "this market has no one in it and nothing useful to sell." [T]he inventory is a hodgepodge of white elephant Christmas gifts. It's kinda like the kids section of an art museum's gift shop. Here's a wooden Connect Four set labeled "Four-In-A-Row Set Of Connections," presumably so as not to set off litigation alarms at Hasbro. Here are neatly arranged stacks of random paperback books, Chinese checker sets, mildly fancy soap dispensers, and a frustratingly spare selection of snacks and drinks... I grabbed an Olipop from the store fridge and then approached the counter to buy it from Luna. I wasn't allowed to buy the soda from [human clerk] Felix, even though that would have been both faster and normal. Instead, Felix instructed me to pick up a telephone receiver that was resting on a flexible sculpture of a wooden hand.

"Hello?"

"What are you looking to purchase today?" Luna asked.

"I'm buying a classic root beer Olipop."

"I'm sorry," Luna said, "we don't sell lollipops here."

"No, Luna. It's an Olipop, not a lollipop. It's the soda."

"Oh! My bad...."

Luna processed my Olipop purchase through its system, had me tap to pay, and that was that. Again, it would have been easier to buy this from a human, and interacting with Luna was really just like ordering from an iPad kiosk, only more labor intensive...

[T]here's a series of monitors set up inside of Andon Market that display all of the store's sales down to the exact dollar. Luna was given $100,000 to work with when this place opened. That number is now down to $60,000, its revenue lagging far behind the AI token cost to operate... Luna can't turn a profit, doesn't sell anything people want, and still needs human beings to rubber stamp any "decision" it makes. My science background ended somewhere around freshman year of college, but even I know when an experiment hasn't been set up to yield proper results.
"Luna" is powered by Claude, the article points out, running a store in a good location for foot traffic, "but no one else was in the store when I first walked in on a sunny weekday afternoon."

SFGate also reports that last month Luna had to fire one of its employees "for being late to work, abandoning their post once they got there, and charging snacks to the store's credit card."

Human clerk Felix Carson admits "It's almost like I'm running the store, and then there's an AI that has a checklist," in an article in IEEE Spectrum: Luna, the AI manager, keeps track of deliveries and communicates with vendors, while Carson and his coworkers handle the physical work. When Luna tells Carson to check something in the back, he sometimes ignores it because he doesn't want to leave the sales floor unattended. Luna also repeatedly spots a built-in electrical cover in photos of the floor, mistakes it for a loose coaster, and asks Carson to remove it. Even so, Carson calls Luna a "decent manager," praising its flexibility when employees need time off.
When Felix spoke to IEEE Spectrum, "he was about an hour into his shift. Two customers had come in. Neither bought anything, although both left with free pins and stickers."

"This is what happened when we tried to record Flock installing a new camera on public roads," says Emmy award-winning reporter Brendan Keefe in a new video for InvestigateTV. In an accompanying article, InvestigateTV says their reporter "parked on the public street at a distance, donned a yellow safety vest and a hat emblazoned with the logo of InvestigateTV's Atlanta affiliate where he also works, displayed a press placard on his dashboard and then pulled out a camera to record the installation.... The installer saw him and immediately packed up his equipment and drove away, so Keefe also returned to his car and followed several cars behind, hoping to document the next stop."

And then Flock's technician called 911. When asked "What's the address of your emergency" Flock's technician answered "I'm getting followed — harassed, pretty much. Taking videos and pictures!" Flock's worker said they'd been harassed multiple times that day, then stated incorrectly that "I know for a fact" that that was what the reporter wanted to do too.

InvestigateTV reports that as a result of the Flock technician's call, "Three police cars ended up in the national investigative reporter's rearview mirror that Wednesday afternoon." Keefe told one of the three police officers who pulled him over, "There is an irony here that they're setting up these cameras that track all of our movements, that follow everywhere we go. But when I try to get video in public of him in public setting up a camera, he's afraid I'm following him?"

InvestigateTV also reports that "About 17 minutes after the stop began, the responding officers returned to their vehicles and Keefe was allowed to drive away." But the call that brought three police cars to their reporter "was not the first time this summer someone working for Flock Safety summoned police over a camera. " About 17 minutes after the stop began, the responding officers returned to their vehicles and Keefe was allowed to drive away... [But the stop] was not the first time this summer someone working for Flock Safety summoned police over a camera. On June 5, police in Smyrna, Georgia, responded to a 911 call from a Flock employee after a group of YouTube creators began filming outside the company's distribution center located in the Atlanta suburb... The caller claimed the group filming had "been driving around the perimeter, basically harassing everyone" working at the facility. "Three young white males, probably mid-twenties, I'm not sure if they're armed. And they're carrying filming equipment as well," the caller said. Three times during the call he raised the possibility the people filming might be armed, though, when asked, he told the dispatcher he had not seen any weapons... [One of the protesters later told the caller "I think it's interesting, when you guys have this happen, you call the police and make us get stopped. But then you do it and it's okay?"]

No one was charged in the YouTuber group, though the individuals were ordered to leave the premises under an official trespass warning.
Keefe's video report ends with one final irony. "Every day on my way to work, I'm captured again by those same new shiny Flock cameras. We tried watching the watchers. Turns outs, it's a lot easier for them to watch us."

Flock responded to the report by claiming "We do not object to members of the public or press photographing Flock cameras or personnel in public." But they added that employees working "in the field" must "prioritize their safety" and "may contact law enforcement when they believe they are being threatened, harassed, followed, or otherwise face a safety concern."

LG is pushing back against reports that its smart TVs are "spying" on users, saying wake-word detection happens locally and that features such as Automatic Content Recognition, voice recognition, and interest-based ads are optional. But critics note that researchers found TVs keeping logs of ambient conversations, and LG's response "did not address broader concerns about how much data it collects, who it shares it with, the potential for bad actors to exploit its features, or the misleading way in which its privacy options are presented," reports The Verge. Here's an excerpt from LG's statement: Some recent media coverage may have contributed to misconceptions about how LG smart TVs work. As an industry leader, LG believes we have a responsibility to provide customers with clear and accurate information about how our smart TVs operate and the privacy controls available to them. We would like to clarify how our smart TVs operate and explain our approach to user privacy.

LG smart TVs do not continuously record or transmit users' conversations. Speech-to-text processing begins only if a user activates a voice interaction through a supported wake-word feature or by pressing the voice (or AI) button on the remote control. Audio used for wake-word detection is processed locally on the TV and, if no wake word is detected, audio is not converted to text, stored, or transmitted. Voice-recognition results and related technical logs may be generated as part of processing a voice command. These records are associated with specific voice interactions and do not indicate continuous recording of conversations occurring outside an active voice recognition session.

Speech-recognition results may be used to support voice-related features but are not uploaded later when the TV is offline or when connectivity is restored. Features such as Automatic Content Recognition (ACR), voice recognition, and interest-based advertising are optional. These features are not enabled by default. Users can choose to enable these features and can manage or withdraw consent through TV settings.

ACR uses audio fingerprinting technology using the TV's internal audio processor (not a speaker) to identify content and does not collect screenshots, screen recordings, video recordings, voice recordings, or other audio recordings from the TV. Where ACR is available and enabled, ACR-related information may be used for audience segmentation and viewing or audience trend analysis. Interest-based advertising and cross-device advertising require separate user consent through the applicable advertising-related agreements. Protecting user privacy is a fundamental principle in the design and operation of LG products and services. The statement goes on to "provide additional details on how LG smart TV features work, how information may be processed, what choices users have, and how LG continues to strengthen privacy, transparency, and security."