Comment Re:Creating FUD (Score 1) 81
The user did not use any game enhancement or copier device.
The user by proxy through their device is accused of using a game enhancement or copier device and banned from the service. The device is not defective - it is blocked from access to Nintendo's online service which is separate with its own agreement and not part of the actual device or product purchased.
That's enough to give Nintendo justification to refuse the return and send it back to the customer. In reality you are not going to hire a lawyer to file a $500 claim over the Switch, because it would cost you much more in attorneys fees which are not recovered, and you are forced to use arbitration (by the Mandatory arbitration and class action waivers) which are stacked against the customer.
Amazon's vendor contracts determine whether or not Nintendo has to take the return, not any agreement between the customer and Nintendo.
It's doubtful Amazon has any kind of active contract. Even if they do; you bet Nintendo would be dictating the terms of that contract, because they definitely would.
Amazon was an authorized reseller of Nintendo but lost status at some point. Both Amazon and Nintendo are going to know about consoles that have been restricted due to user behavior, and that in itself is not a defect in the product. It's like trying to return an "iPad with Verizon SIM" because you broke Verizon's rules and got banned from having an account with them. Under some circumstances you may be allowed an exchange, but it's not a warranty return, and you probably get to pay a big restocking fee.
then Nintendo generally speaking will be hard pressed to prove that their terms of service (being a contract of adhesion) are not unconscionable.
It is unlikely a court is going to find Nintendo doesn't have the right to ban whoever they want from their online service. We have yet to see a court do so to another online service provider.
Of course Nintendo's user agreement also contains Forced Arbitration and a Class action waiver, and you have notice of these agreements on the retail package before you ever purchase your switch and open it up. It's a Clickwrap software license, and clickwrap software licenses are generally enforceable with respect to the software, no matter how restrictive the terms get about your usage of the software.
Nintendo has incentive to make used copies of games scary for consumers because they will make more money selling directly to the consumers, and this starts to rapidly fall into the "attempt to monopolize" section of the Sherman Act, which makes the behavior legally actionable federally.
It is not shown to be a violation of the Sherman act for a copyright holder to prevent the resale of their own licenses. Antitrust laws are great for promoting competition and all, but they don't require a company to allow a used market in their own intellectual property. You won't find resale of developers' games where the package shipped a printed steam code, or other one-time key, for example.