Comment Re:Booking contact support sucks (Score 3, Interesting) 14
The issue here might be that the hotel is legit, but their internal reservation system has been compromised. They get the booking.com confirmation, enter it into their system to assign you the relevant room, and the scammers use that info to try and stiff you. The scammer has your details, and combined with the fact that it's a fresh booking, a made up request for some clarity/additional confirmation followed by a request for money is going to press all the buttons for an almost perfect phish.
It apparently happens a lot, and it's outside of booking.com's control (although the hack in TFS is obviously on them), so all booking.com can do it advise you that they don't reach out view email or WhatsApp, and all you can do it pay attention to the booking details on the main booking.com site and only interact through that. Or use a different hotel booking site.
Don't try and report these to booking.com, btw, as you found out, they clearly give zero fucks. I had that kind of scam happen with one booking out of four on a trip (obvious scammer reached out on WhatsApp) and ended up going around and around in circles on booking.com to try and find a way to flag the fact that there was a compromise, probably on the hotel's side. After 3 laps I gave up, cancelled all four bookings, blocked the spammer on WhatsApp, and rebooked using a different agent swapping out the compromised hotel for another one. I can only assume that booking.com is definitely doing their part to ensure the enshittification of the Internet.
It apparently happens a lot, and it's outside of booking.com's control (although the hack in TFS is obviously on them), so all booking.com can do it advise you that they don't reach out view email or WhatsApp, and all you can do it pay attention to the booking details on the main booking.com site and only interact through that. Or use a different hotel booking site.
Don't try and report these to booking.com, btw, as you found out, they clearly give zero fucks. I had that kind of scam happen with one booking out of four on a trip (obvious scammer reached out on WhatsApp) and ended up going around and around in circles on booking.com to try and find a way to flag the fact that there was a compromise, probably on the hotel's side. After 3 laps I gave up, cancelled all four bookings, blocked the spammer on WhatsApp, and rebooked using a different agent swapping out the compromised hotel for another one. I can only assume that booking.com is definitely doing their part to ensure the enshittification of the Internet.