Comment Re:1K crises per hour? (Score 2) 48
>"rarely had one who seemed to care about what was going on"
Defense mechanism and perfectly understandable. They have to deal with the worst situations all day long. If they had too much emotion or empathy, they would burn out immediately.
>"ugh.... fine I'll take down the info because the law probably requires that I do so" vibe.
They also have to deal with constant abuse of the system. Not saying your calls were, but such things tend to make people very dispassionate.
Remember that other article recently about using AI to help screen calls... to weed out nonsense and abuse, and also to help reduce tons of identical calls from different people about the same crisis. This house on X is on fire! OMG, there is a house on fire! On X street, there is a house on fire! Has anyone reported a house near X is on fire?! My neighbor let his dog poo on my lawn! Lordy, house on X is burning down!