Comment Re:Good luck. (Score 1) 56
There was an initial large disruption as they dumped a huge number of packages into alternate delivery systems that weren't prepared for the sudden massive increase in load. Within a few weeks, it had settled down, and shipping times had improved enough that same-day and next-day shipping were once again available, albeit with shorter "order by" windows. The quality of the delivery experience has dropped significantly (in terms of failed/late deliveries) due to them relying exclusively on "Intelcom" (a gig delivery service) rather than Amazons own delivery system.
My understanding of how it works, at least for Montreal (which used to have multiple Amazon warehouses in the metro area), is that all orders are shipped from the Toronto area, a ~6 hour drive away. Amazon loads orders onto big Amazon trucks (semi trailers) and drives them to an Intelcom distribution centre in Montreal, and Intelcom handles the last-mile delivery. Intelcom doesn't do inter-city delivery, and Amazon doesn't have any infrastructure in Montreal (or Quebec more broadly).
As for why Amazon services Montreal's orders from Toronto (a ~6 hour drive away) instead of Ottawa (a ~2 hour drive away), my only guess is that Ottawa (1.5m metro pop) wasn't big enough absorb all of Montreal's (4.3m metro pop) demand, but Toronto (6.2m) was.