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Comment Not all is bad. (Score 5, Informative) 209

I had an issue with being double-charged for an app from the app store about 5 years ago. Went to Apple's support site, wrote a description of the problem, then was asked if I would like THEM to call ME. Not the other way around. Clicked yes, a calendar popped up in which I selected the time window in (IIRC) 10 minute increments when I wanted them to call me.

Within a couple minutes of the 'start' my phone rang and I was chatting with a nice guy (said his name was Daniel in Texas). He already had my records up and he called to ask me if I wanted a credit on my iTunes account or refund to my card. He then said he'd call me back when it was done. About 10 minutes later he called me back and said the credit was issued.

That is exemplary customer service and one reason their customer satisfaction is always rated so high.

Comment Re:What kind of lenses? (Score 1) 15

Fresnel lens effects cause a variety of artifacts, most notably the appearance of reflective concentric rings in any scene with high contrast, and sometimes a reduced appearance of rings in scenes even with moderate contrast. Additionally, I can see the rings in scenes of flat color or coherent texture, as a subtle difference in pixel density in each successive ring. There is also a reduced contrast when compared to the DK2 lenses. Finally, the Vive lenses have a very small "sweet spot" in my experience; you can't look obliquely outside of a narrow focal range in the middle of the lenses without one or the other (or both) eyes blurring considerably.

Comment What kind of lenses? (Score 1) 15

The Vive is wonderful but the lenses are crap, full stop. Maybe they are the best that can be achieved with limited budget, time, and concessions to meet a certain feature profile. My DK2 lenses are actually better than the Vive lenses (in my opinion) in every way except field of view.

I would be interested in knowing what kind of lenses this new headset is using, and whether or not anyone with the wherewithal to do so is trying to make better lenses.

Slashdot used to be the place where I asked questions like this to get expert opinions, but admittedly I haven't really been around here much in the past 3 or 4 years so ... not sure if this still applies. I've tried asking a bit on reddit but questions get lost in the noise pretty easily there.

Comment Re:Just as long as tabs can be turned OFF by the u (Score 1) 249

No one said anything about focus-to-raise functionality. In fact this is one of the primary benefits of pointer-to-focus instead of click-to-focus ... I can type into a partially obscured window if I need to, which often I do. But on the Mac I have to spend time moving my windows around so that the thing I want to look at is not obscured by the thing I'm trying to type into, all the time.

Also, it's super easy to dea with mouse pointers that are "in the way". Move them up an inch, but stay within your program. That is like a non-problem compared to the problems that click-to-focus systems bring.

But whatever ... have your preference, and live with it in peace and joy. I just want Apple to give me the same opportunity.

Comment Re:Depressing... (Score 1) 249

Apparently you don't have kids that like to have black and white printouts that they can color with crayons ...

And it's certainly not the case that I print frequently; that's why I bought a laser printer, because even if you only print a document per month, you never have problems.

Anyway, what's the point of stating that someone else's problem isn't a problem for them because it's not a problem for you?

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