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Comment Unsolvable problem (Score 1) 140

Of creating more Funny comments for Slashdot. Isn't there a funny mathematician in the house?

Greatest teacher I ever had was actually a math professor. I only had him for one semester, but one class session was a topology-based magic show and he read a funny section from Life on the Mississippi in another lesson, with some mathematics inserted into Twain's story. Tried to get him for another class, but after I registered they pulled him out and substituted another teacher who could barely talk. (Of course it wasn't his fault that he had suffered a stroke, but the disappointment was so large that I withdrew from the course...)

Comment Re:Hawaii blocked the TMT for more than a decade (Score 0) 123

Mod parent Funny, but America is dying from NIMBY syndrome. That and the hatred of science.

The YOB thinks he's the dictator, but he's just the king of lies. However in a country increasingly operating on anti-scientific on lies, the biggest liar should be king? "We don't need no stinkin' telescope to look for gawd!"

Comment Re:Is support a tool or a weapon? (Score 1) 145

You're welcome, but I'm still disappointed the potentially juicy story didn't produce more Funny.

And then I noticed Slashdot running an ad for ZenDesk. There's the joke I was looking for.

ZenDesk is where support goes to die. Not a clean death, either, but the ugliest death possible. As soon as I detect that a company is using ZenDesk I know that company does not care about support. At all. But I've also noticed that the use of ZenDesk is usually disguised and hidden these days?

Disclaimer needed: I sincerely tried to get something useful out of ZenDesk channels for some years. Then I gave up. But is it possible ZenDesk got better after so many attempts to turn me into a newt? Maybe you want to report on your better mileage?

But there's a potentially funny anecdote here, too? I think ZenDesk is basically a trouble ticket system. LONG time ago I worked with an old engineer named Paul. He claimed he was the originator of the trouble ticket system, though he probably meant the local trouble ticket system rather than the general idea. But it was a long time ago so it is possible that his was a seminal system of yore. When I worked with him computers were still rather precious resources, and the system he created long before that time was still mostly paper based.

Comment Re:Is support a tool or a weapon? (Score 1) 145

I basically agree with the comments, but I would actually cast a lot of that blame on Microsoft. It's that EULA thing again. Not just blocking liability for overt failures and incompetence, but also facilitating the shipment of incomplete software that, as you noted, needs more support. But there was a period when even Microsoft understood that there was something rotten there... Swept under the rug since then, so you can abandon all hope now.

Comment Is support a tool or a weapon? (Score 1) 145

I like the FP branch, but too bad it didn't lead deeper or at least spawn some Funny.

Mostly just sharing a couple of anecdotes, but having trouble deciding which side to focus on. I think I'll start with the provider side, since so much of my career involved providing support.

Funniest anecdote is probably from an Internet startup before the first bubble burst. They had some venture funding, but support wasn't in the business plan. I was actually hired for one role, but wound up doing most of that work on my own time in the evenings and early mornings (from home) and spent almost all of my time in the office doing customer support. But I always saw support in terms of making customers happy and finding new ways to make new customers happy, while the managers saw support as a cost to be minimized. Fortunately, since it wasn't in the business plan, they were glad to pretend it was an imaginary number. They knew how my time was being spent, but didn't actually care. In terms of office politics, I wound up mostly working for the manager who was bringing in most of the customers and generating most of the actual revenue. When she was fired I took that as the signal for me to pack up and leave and the company went down a while after that--even before the dotcom bubble burst.

On the recipient side, these days my "support" is mostly received from AIs, often in the form of remarkably useless AI chatbots. Geek that I am, I still think that might be a technical problem that can be solved. The key would be getting the chatbot to ask useful questions--but I'm remembering that was the hardest part of doing support. The typical customer didn't know what to look at, so the biggest trick was to get the customer to look at the right thing that would most quickly reduce the problem space. Once the problem was clear it usually made the best solution clear, too. So far I hain't seen a chatbot like that.

Comment Re:Reddit for [Funny] Human Content (Score 1) 80

Mod parent Funny, though I cannot recall any humor from Redit. Pretty sure I tried to find something funny on several of my visits, but some years since I abandoned hope of finding anything useful there. Some sort of disclaimer needed, but I never detected anything useful on Redit, even though some useless search engine (AKA goog) kept sending me there.

I do have a theory of what went wrong. It's kind of a good idea and they were able to coast on that for a while before spinning out. But the reason Reddit spun out was that the world should not be reduced to one dimension. That's essentially what the up/down vote does, even though I'm sure different people have completely different interpretations of why they are clicking thusly. Slashdot is almost as bad, even though there are several dimensions... But I think that Slashdot's main problem is the lack of resources to fix anything. Reddit seems to have some substantial resources, but maybe someone can enlighten me about something that has been fixed over there? Preferably within the last ten years or so.

Comment Re:Well yeah (Score 0) 140

Everyone is pulling out of the US EV market, so people that still want them are going to pay a premium, precisely because there's less supply.

Quoted against the censor trolls or baby-killer fans. Whatever.

I did spot a de-branded, de-logoed Tesla yesterday. I usually give the drivers a big thumbs down, but if he's already feeling the shame and pulled the logo, then that seems to be sufficient.

Comment Apple as a House of Cards? (Score 0) 48

Not really much of a coincidence because Apple news is frequent, but I just finished The One Device by Brian Merchant. I recommend it fairly strongly for folks who still enjoy reading fat books. Any left on ye olde Slashdot? Also interested in later books on the topic, but my main theoretical conclusion is that the Chinese must be putting backdoors into many or most of the iPhones built in their jurisdiction. Sort of a twisted joke, but I actually imagine that Huawei has the competence to support two versions, backdoored for domestic customers and clean for export, but I think Apple couldn't manage that trick, notwithstanding the secretive corporate culture, and as it relates to this particular story, I think the "backdoor" proof would hurt the stock price much more than 10%. (But the book also shows the limits of his technical chops... Especially in the cybersecurity sections.)

However Apple is the poster child for "opinion of value" uber reality. The book spends a chapter on how those marketing tricks work. Meanwhile, stock prices are just another opinion these years. Apple probably has more problems with the opinion leaders who are arguing Apple isn't doing enough AI yet.

Anyone hereabouts know enough about ye olde Hypercard to make an AI hypercard joke? Apple needs a house of AI hypercards to boost their stock price?

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