Comment Re:How does one become a new customer? (Score 1) 71
Let's ignore for now the obvious issue of how you solve a problem with an app that requires the very device you have a problem with.
Except that's not an obvious issue. Multiple connection methods exist for mobile devices, including this rare never before heard of thing called "WiFi" (I know, silly name right? Won't ever catch on).
I've literally provisioned devices from scratch without network connection to getting network connections from devices themselves (it's how e-SIMs work). I've used apps (mainly Vodaphone, T-mobile is late to the party here) to activate and provision phones on new networks with new SIMs as well. Heck last time I went into a Digicel shop they actually simply asked me to download the app and used the local shopping centre wifi (not even their own in store one, cheap bastards) to provision the service on my phone.
The #1 reason I go to a cell provider's physical stores is to pick out a new phone
Huh? I've never been to a telecom shop to pick out a phone. I've ordered from phone companies online. I've ordered from Samsung directly. I've walked into electronics shops and bought handsets there, but never