That can be said of any software. Users don't define their wants, they get sold it by marketing departments. For the most parts users are a poor judge of what is good for them since the value lack of change over anything.
What has Windows introduced that I wanted? Nothing. Ever. What has Windows introduced that has helped no end? Tabs in explorer, unix line endings for notepad, tickbox selection in explorer, a better search system in the start menu, virtual desktop support, the ability to mute notifications, the ability to shutdown / reboot without applying updates, countless under the hood changes including APIs such as DirectStorage that improve gaming, oh the most recent example: automatic colour management for all desktop apps (I run DCI-P3 monitors here so every app that didn't manually implement colour management previously was wrong).
These weren't things I wanted, they are things I didn't know I want. If I had a time machine and went back a couple of years (hell if I went back a week with that last point), I would have said "GIVE ME THIS! I WANT THIS!