And some customers are real douchebags who take affront at everything and are unreasonable no matter how hard the agent is trying to help.

Bottom line is - we don't know where the line is in this case. This guy may have a completely legitimate grievance, or he could be raising hell because BA wouldn't compensate him $500 a bag or give him 10,000 free travel miles. We just don't know.

Did you hear about the Mega Man reboot?

Several years ago we bought my wife a Kindle for this very reason - our bookshelves were full, and we had resorted to stacking books on the floor in front of them! It's worked out quite well; and now my daughter and I both also own Kindles.

I still chafe at the DRM (which I strip, and save copies of the books to our main backup drive); but electronic books are very convenient. I'm now a believer.

Fortunately the dude's name is Nicholas S. Adams - so he's covered by a broad FISA declaration.

Now I have that "Pina Colada" song stuck in my head.

Yeah, that'd be quite the accomplishment.

If Elop becomes CEO at Microsoft, it will essentially prove the company still has absolutely no idea how to move forward in today's technological world.

And I'm perfectly okay with that.

I realize you're being rather tongue-in-cheek - but I wanted to say...

I work at a university, routinely interact with student workers, and have to say - these sorts of "stories" are garbage. Kids vary in terms of their work ethic, as has always been the case. There's nothing particularly different about recent generations compared to earlier ones. Even the kids who need to improve their work ethic mostly know the right way to communicate with their bosses and co-workers. They get a bit loose when talking to coworkers who fall in their own age group - but that was true even way back when *I* was the new kid.

And, incidentally, back when I was a new worker - trimming the wicks on the gas lamps - there were magazine articles saying basically the same sorts of things to people my age.

The real lesson here (if there is one) is that the folks who are attempting to make a living giving career advice to young people haven't changed significantly in many decades.

If these geeks want dates, I think they'd get more benefit out of a Bathbot.

I'm talking about the more recent revelations that came out this past June - regarding how the "friend finder" was slurping up information like your friends cell phone numbers etc. and storing that in shadow profiles (which got exposed because of the Facebook bug in their profile download tool).

The existence of Facebook and Google+ shadow profiles has indeed been known for a while.

I quit Facebook (and deleted my account) several weeks ago - right after the stuff about their shadow profiles came out.

It sucks because Facebook can have its uses - it's definitely a much easier way to keep in contact with some of my friends and family that live across the US and in Europe. But, in the end, what Facebook is doing to its users just is too high a price for me to willingly pay.

What's interesting is it's been obvious for a while that Facebook is trending downward - it's the older folks (my peers) that are really keeping it going. Younger people (e.g. my daughter) mostly still have Facebook profiles, but it's no longer their primary sharing tool. Some have moved to Tumblr, some to other networks - but the tide turned a year or two ago. I'm sure Zuckerberg knew this when he was figuring out the optimal time to launch the IPO, and I'm sure it's why they're pushing harder and harder now. It's only a matter of time before they join MySpace.

4. There's no way this won't be easy to disable.

Except, frequently, those individuals are still stupid.

Thanks to your shenanigans, now we have to listen to every conspiracy theory anyone throws out there.