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Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

Create a scalable voice experience with the API that connects millions globally. With Twilio Voice, you can build unique phone call experiences with one API, to create, receive, control and monitor calls with just a few lines of code. Customize your experience the way you want by using a wide range of customization resources, such as our Voice SDK, speech recognition, Interactive Voice Response (IVR), and recording transcriptions. Whether you're looking to set up global conferencing or alerts & notifications, Twilio has the support you need for building with Voice, such as our Twilio Runtime and Studio developer tools. Find docs, code samples, and helper libraries to start building today.

An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.

OrecX's audio recording platform was built on the principles openness, transparency and collaboration. It creates strategic, economic, and technical benefits for its users. There are millions of end points around the globe. Oreka TR (total recording) is our flagship software. It includes all the features you need to record calls, at a fraction of the cost of other call recorder solutions. This includes screen recording, multi-tenancy recording, multisite recording, audit trail and retention management. Auto tagging allows you to select certain red-flag phrases, such as "can I order" or "not satisfied", to have the recording system track them automatically.

Speechmatics is the most accurate and inclusive speech-to-text API ever released. Speechmatics is the world’s leading expert in Speech Technology, combining the latest breakthroughs in AI and ML to unlock the business value in human speech. Businesses use Speechmatics worldwide to accurately understand and transcribe human-level speech into text regardless of demographic, age, gender, accent, dialect, or location in real-time and on recorded media. Combining these transcripts with the latest AI-driven speech capabilities, businesses build products that utilize summarization, topic detection, sentiment analysis, translation, and more. How is Speechmatics different? * The most accurate speech recognition on the market * 55 languages with vast accent and dialect coverage * Cloud-based or on-premises deployment options for data security * Real-time transcription with low latency and high accuracy * Real-time translation with 69 language pairs * Speech Understanding features such as Summaries, Sentiment, Topic Detection, Chapters, Audio Events * Fast and secure transcriptions for pre-recorded audio * Automatic translation and language identification * A culture of R&D in deep learning and speech recognition

Amazon Lex allows you to create conversational interfaces in any application by using voice and text. Amazon Lex offers advanced deep learning functions such as automatic speech recognition (ASR), which converts speech to text, or natural language understanding (NLU), which recognizes the intent of the text. This allows you to create applications that are engaging and have lifelike conversations. Amazon Lex gives developers the same deep learning technology that powers Amazon Alexa. This allows them to quickly and easily create sophisticated, natural-language, conversational bots ("chatbots") with ease. Amazon Lex allows you to create bots that increase productivity in the contact center, automate simple tasks and improve operational efficiency across the enterprise. Amazon Lex is a fully managed service that scales automatically so you don’t have to worry about infrastructure management.

Rev offers premium on-demand, manual, and automated transcription, closed captioning, and foreign subtitling services. Rev has 170,000+ clients, ranging from freelance journalists to global corporations. Rev processes more audio/video than any other provider, and can scale to meet any customer's requirements. Pricing is straightforward, starting at $0.25 per audio/video min for automated speech-to text services and $1.25/min manual with 99% accuracy. Rev.ai is a speech recognition engine available to companies who request it.

Phone conversations are a more common channel for companies to communicate with customers than any other channel. This is a goldmine of untapped information. Listening to every customer call can be costly, time-consuming, and not practical. Only a small percentage of calls are reviewed. These voice interactions allow you to hear the real voice of your customers and get to the bottom of their concerns. Our highly accurate and automated speech-to text transcription can transform unstructured voice data into transcripts which can be integrated into analytics platforms. Voci allows you to improve agent quality Monitoring, Enhance the Customer Experience, Extract Competitive Intelligence and Ensure Compliance

Marsview APIs have been trusted by thousands of developers and CX team members who integrate conversation intelligence in voice, chat, and video applications. Together, we can change the future of digital conversation. Let's work together to move your company forward by leading innovation to provide world-class conversational analytics and intelligence to our customers. Intelligent virtual agents can perform tasks and answer questions in a human-like manner. Automatically detect intents for in-call assistance, onscreen actions, call disposition, call disposition, and summary call notes. Automatedly generate actionable insights from 100% customer interactions across all channels. Marsview's complete suite of language, speech and vision APIs allows you to quickly deploy customized AI solutions at large scale with high confidence. Return the best possible matching answers to your questions or the next most effective actions.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

You can harness the richness of speech as a source for information and interaction. MediaSpeech by ChapsVision is a deep neural learning program that allows you to accurately and precisely transcribe your audios and videos. The telephone is still essential, even though digital has a growing role in Customer Relationship. Analyzing customer-agent conversations is crucial for proper consideration of the reasons for calling. However, it also provides access to a wealth strategic information. This includes the evaluation of satisfaction and the detection of trends. It also allows for competition monitoring through unsolicited mentions. The compliance function must be strengthened both technologically and humanly in order to combat the regulatory inflation of the past decade. Telephone communications calls for new methods must be taken into consideration, including the ability to process voice flow to detect sensitive elements and reconstruct a transaction.

Voice has the unique potential to improve security and user experience in everyday interactions. A cost-effective, reliable, and innovative language-agnostic solution to instantly verify and identify users in real time. Voice biometrics can automatically recognize any person based on their voice characteristics. It can smartly replace traditional authentication methods (cards and passwords, signatures, fingerprints, etc.) in security access control, user verification, fraud prevention and detection, and user verification for digital transactions. Voice biometrics is a cost-effective and innovative way to authenticate users. Remote access is also possible. Biometric authentication and identification through voice has never been faster and more secure. There are different operational models for each client and advanced anti-spoofing methods.

Businesses of all sizes use this feature-rich multi-channel recording, quality monitor and voice analytics solution for compliance, security, and improving service levels. Audio mining and speech to text transcription can unlock customer insight. Smart Interaction Recording, a cloud-based platform that can be used by multiple tenants, provides Telecom Operators with an opportunity to add a range of services. Operators can offer corporate customers regulatory compliant recording in verticals like finance, insurance, and healthcare.

SpeechTexter is a multilingual speech-to text application that can be used to help you transcribe any type of document, book, report, or blog post using your voice. SpeechTexter allows you to add voice commands for punctuation marks, and certain actions (undo redo, make new paragraph). It is normal to expect accuracy levels of over 90%. It will vary depending on the language used and the speaker. Students, teachers, writers, and bloggers all use SpeechTexter daily. Voice-to-text software can be extremely useful for people with disabilities, trauma, or people with dyslexia. It will help you reduce your writing effort significantly. It can also be used to learn the correct pronunciation of words in foreign languages. It does not require registration, download, or installation.

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

NeoSound Intelligence, an AI tech company, transforms emotions into actionable insight to create a world where there are better conversations between consumers and businesses. We aim to improve all conversations between consumers and companies. We provide AI-powered speech analytics tools that help call center companies optimize customer communication. Turn calls into revenues Listening to customer calls automatically optimizes customer communication. NeoSound tools transform phone conversations into actionable insights that improve customer communication. NeoSound tools go beyond speech-to-text translation. Smart algorithms can also analyze intonation and acoustics. The machine listens to what people say and not just what they say. Our machines are trained to address the specific needs of your company. NeoSound combines speech-to-text semantic analysis and acoustic analysis to analyze intonation.

We transform customer conversations and documentation into valuable insights that drive performance and culture. Our cutting-edge technology combines human intelligence with machine-powered capability to support compliance and customer care at scale. Every day, regulated organizations communicate with their customers through multiple communication channels. These interactions are a valuable source for information that can be used to improve customer experience, manage risks, train staff, and increase sales. It's difficult to process so many data that it's become almost impossible. Our bespoke analytics tools and automation tools help you to break down this information with both human-level intelligence as well as machine-powered capability. Our tools provide valuable insights that can be used to drive performance, culture, and risk management, no matter what the purpose of the data.

Baidu's speech technology provides developers with such industry-leading capabilities as speech-to-text,text-to-speech, and speech wake-up. It can be used in a variety of scenarios when combined with NLP technology. These include speech input, speech searching, video subtitles, audio content analysis and calling centers. It can convert a spoken word with a duration less than 60 seconds into characters. It can be used for mobile speech inputs, intelligent speech interactions, speech commands and speech searches. It can convert audio streams into characters and return the start and end times of each sentence. It can be used for long-sentence speech inputs, audio and video subtitling, and meeting recordings. It can convert audio files uploaded in batches to characters and return recognition results within 12 hours. It can be used for audio content analysis and record quality checks.

Transcribing your data can be done automatically by the speech-to-text technology. You can also transcribe your data by yourself or purchase a professional transcript. To browse your data and to download transcripts, you can use our online time synchonous editor. Transcripts are available in many formats. Tags and categories can be used to manage your transcribers. They can be assisted with transcription using automatic voice-to text technology. SpokenData can be integrated into your application using our REST API. We adapt the voice to text on your data domain to optimize the transcript accuracy and reduce labor costs. SpokenData integrates with our REST API to enable speech technologies in your applications. We can process large amounts of data. You get API fitting your needs. Just contact our support team. To maximize the accuracy of the transcript, we customize the voice-to text based on your data. This product is suitable for web/mobile app developers, media monitoring agents, and audio/video archive businesses.

We are more than technology. We are focused on delivering real business results and providing ROI and metrics that have an impact. Our goal is to help you navigate complex and highly-regulated industries. DialConnection provides a complete, integrated, end to end solution to improve your contact center's performance. Our user-friendly interfaces, simple management tools, and intuitive interfaces make it easy for companies to reach customers and accounts while still maintaining compliance. You can tailor your options to meet your business's needs and scale with your business's requirements. DialConnection automates your customer contact center communications, eliminating uncertainty, complexity, and risk. Our solutions give you the data management capabilities to make efficient, effective decisions about your call strategy.

Contexta360 software uses advanced speech analytics. It can analyze a large number telephone conversations. It automatically determines why customers made contact. You can have live conversations or use automated answering systems. Automated workflows can also be created from gained insights. The user experience can also be improved. Natural language processing and AI are used to analyze customer interactions. C360 uses Speech Analytics and AI to analyze millions of customer conversations across all channels to deliver voice identity, business insights and automation. C360 offers the ability to automatically record conversations, analyse them for compliance, summarise the most important bits, and then integrate it with your CRM records. Find out what your customers want, how you are responding to them, and how your tracking systems perform.

Mediscribes is America's leading provider of medical transcription services. Our transcription solutions are used by healthcare organizations of all sizes and shapes. They use state-of the-art, HIPAA-compliant, Cloud-based technology, and unmatched customer support. Our proprietary speech to text software is powered with the best technology in the industry. Our results are more than 99% accurate because we eliminate the possibility of human error. If not, you don't pay. Based on your organization's past transcription history, you will be charged a fixed price. Our fixed-cost transcription method allows you to manage your budget and avoid unexpected expenditures. We meet your expectations for turnaround times, so you can get the information you need when you need it. If we don't, it is free.

Capturi's custom solution will help you reach your full potential. Capturi uses speech analytics and machine-learning to analyze your customer calling recordings and provide insights into how to increase NPS, increase sales, reduce non-valuable calls, and save time on documentation. Get insight into how to increase your NPS, reduce customer calls, and save time on documentation and quality control. Based on your data, you can get e.g. You can gain unique insights into customer's most common questions and your team’s best practices. This will allow you to coach individual customer service employees on an ongoing basis. Qualitative insights into your sales calls can increase your success rate while saving time and ensuring compliance. Learn the selling techniques of your top sellers, ensure that your sales team follows their scripts, and give quick and effective feedback.

Prodigal is a pioneer of Consumer Finance Intelligence, a new category of AI software that derives actionable insights by analyzing agents' conversations with customers and patients. Collection agencies, lenders, and healthcare providers rely on Prodigal to boost profits, customer experience, and compliance by optimizing operations and quality assurance. Nearly one in five U.S. borrowers have engaged with Prodigal over more than 200 million interactions. Headquartered in Mountain View, California, Prodigal’s global team is on a mission to build the intelligence layer that powers Consumer Finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, Prodigal is poised to become the next iconic vertical SaaS company.

Voice typing Voice typing. Real-time voice transcription. Echo - Speech to Text is a cutting-edge voice typing tool. It works on most websites. Experience the highest level of accuracy in speech recognition. Key Features - Automatic Punctuation : Enjoy automatic punctuation to create polished, professional texts. - Voice Type Directly Into Textbox: No weird overlaid or copy-pasting. - Multi-language Support: Supports 50+ languages, including English, Spanish, German, French, etc. - Custom Vocabularies : Add specialized nouns or specialized vocabulary to improve transcription accuracy. - Keyboard shortcut: Start and stop voice recognition quickly using a simple keyboard short cut. Trusted and secure We respect your privacy and do not collect, store or share any of your data. We DO NOT store any dictation texts in our database. HIPAA Compliance In practice, we comply with HIPAA. Audio recordings are not stored. Transcriptions are not stored.

Transcribe audio and video to text with domain-specific speech recognition. How it works. SpeechText.AI is an artificial intelligence software that converts speech to text and allows audio transcription. Upload audio and video files. AI transcription software can transcribe speech to text in all file formats. Select domain. Select an industry domain and an audio type from predefined categories. This will improve the recognition accuracy for domain-specific words. Transcribe. Our speech transcription engine uses state of the art deep neural network models to convert audio to text with near human accuracy. Edit and Export Use interactive editing tools to search, modify, and verify audio transcriptions. Export your content in different formats. SpeechText.AI: Why SpeechText.AI A variety of features that will allow you to transcribe audio and video in just seconds. Speech recognition. Powerful speech to text technology. SpeechText.AI is fully GDPR compliant. All our physical servers are hosted in Europe (France) and we encrypt all your data sent between you and the service. SpeechText.AI is fully automated, hence your data is confidential and the process has no place for human-factor and other risks that manual transcription has.

Cockatoo can convert audio or video files into text transcripts. Cockatoo boasts the fastest and most accurate text-to-speech app in the world. It can achieve up to 99% accuracy. Cockatoo is 30x faster at converting audio than manual transcription and faster than the competition. We support transcriptions in dozens and dozens of dialects and languages from around the globe. Cockatoo converts all your files to text. Transcripts are available in seconds after you upload audio or video files. AI transcription is now affordable for everyone with our flexible pricing plans. Transcripts can be downloaded in a variety of formats, including srt (short transcript), docx (long transcription), pdf (short transcription), or txt. You can choose the format that best suits your needs, and share your transcriptions with ease. We will separate audio from video for you. It's as simple as dragging and dropping your files.

LiveVox's SpeechIQ is an intuitive speech analytics software that targets remote teams. It automatically scores and monitors customer interactions to give insight into interactions and calls. It uses sentiment and keyword recognition technology to alert you to emerging risks. Advanced filtering capabilities allow you to quickly find calls. SpeechIQ includes advanced search and filtering capabilities that will help you quickly find the calls you need. This system is easy to use and powerful. It provides remote call centers with automation, analytics, and assistance. LiveVox's advanced speech analytics reduces risks, empowers agents and provides insights that could transform your business.

It doesn't matter whether you're developing a voice chatbot, or a text-to-speech application like Speak.ai. It is important that the final product does not sound like a collection of words. Voice and tone are far more important than words. Or, to put it another way, tone, pauses and speech tempo are more important than words. SSML is a popular tool because we all agree that what you say matters as well as how you say it. Here are 4 Markups that will give your computer-generated voice a human touch. To make it easier to connect with clients, friends, partners, and web surfers who interact with your work. We all know someone who is a great storyteller. A person who can use words to lift us out of our chairs and get us into the middle the action. A person who, just before the end of the story's peak, makes a pause that makes you want to shout "and then..." Because you know something important is about the horizon.

The most important technology advancement in the dictation/transcription industries is back-end speech recognition. Fusion Speech®, powered by Nuance's SpeechMagic™, harnesses this powerful technology to allow facility-wide deployment in almost every medical specialty. Fusion Voice® captures dictation, Fusion Speech processes it, and Fusion Text® increases productivity. The Fusion modules result in cost savings in reoccurring labor costs and outsourced fees. This is the speech recognition solution that you have been looking for. While other speech recognition solutions have offered cute gimmicks, they are not sustainable business applications. Fusion Speech gives you the tools to deploy speech recognition that yields tangible and measurable returns for your investments.

This app is revolutionary and you will no longer need to type. Simply speak and your speech will be instantly converted to text. This amazing speech-to-text app will let you do more with your iPhone. Translate your speech in more than 40 languages You can hear your translation being read aloud, copy the text to other apps, or tweet it. Speech Recogniser uses the most recent technologies in speech recognition, machine translation, and other digital media. The app requires an Internet connection. Speech Recogniser will make your life much easier. Download it now and get your copy! English (Australia), English, UK, Espanol, Espanol, Mexico, Bahasa indonesia and Bahasa melayu are the supported languages. Download Speech Recogniser now!

Welcome to SpeechFlow. This cutting-edge API service is a product from Bluepulse. Our mission is to make speech-to-text technology accessible to businesses of all sizes. Our API allows you to easily convert audio or video sources into text. Our API provides unparalleled accuracy, reliability and speed, making it a perfect solution for businesses looking to unlock growth through conversational intelligence. Speechflow understands the importance of accuracy in the business world. We have invested significant resources to improve our algorithms in order to achieve the highest possible levels of accuracy. Our efforts do not stop with where we are now. We are constantly working to improve our speech recognition technology and make it available in more languages. We look forward in helping you take your company to the next level by using our powerful speech technology.

AssemblyAI's Speech-to-Text APIs allow you to convert audio and video files, as well as live audio streams, into text. Audio intelligence, summarizations, content moderations, topic detection and more. Powered by cutting edge AI models. AssemblyAI provides developers with a great experience at every step. From detailed changelogs to in-depth tutorials, AssemblyAI is committed to providing a great developer experience. Our simple API caters to all of your business speech to text needs, from core speech-totext conversion to sentiment analyses. We provide cost-efficient solutions for speech-to-text to startups of all sizes. We are built for scale. We process millions audio files each day for hundreds customers, including Fortune 500 companies. Universal-2: Our advanced speech-to text model captures human speech complexity for perfect audio data that enables sharper insights.

Transcribe audio to text quickly and accurately in more than 85 languages. To improve accuracy for domain-specific terminology, you can customize models. You can get more value from spoken voice by enabling search, analytics and facilitating action in your preferred programming language. With state-of the-art speech recognition, you can get accurate audio-to-text transcriptions. You can add specific words to your vocabulary or create your own speech-to text models. Speech to Text can be used anywhere, in the cloud and at the edge in containers. The same robust technology powers speech recognition across Microsoft products. Convert audio from microphones to text using blob storage. To determine who said what, use speaker diarisation. You can get readable transcripts with automatic formatting. You can tailor your speech models to suit industry and organization terminology.

The Speech SDK makes it easy to create voice-enabled apps quickly and confidently. The Speech SDK can accurately transcribe speech to text, create natural-sounding text/speech voices, and translate spoken audio. It can also be used to recognize speaker during conversations. Speech studio allows you to create custom models that are tailored to your app. Speech studio offers state-of the-art speech-to-text, speech-to-text, and award-winning speaker recognition. Your speech input is not recorded during processing, so your data remains yours. You can create custom voices, add words to your base vocabulary, and build your own models. Speech can be run anywhere, in the cloud and at the edge in containers. Transcribe audio in more than 92 languages. Call center transcription can help you gain customer insight, improve customer experience with voice-enabled assistants and capture key discussions in meetings. Text to speech allows you to create apps and services that can speak conversationally using more than 215 voices and 60 languages.

A service that provides a deep analysis of communication channels, including voice and text. Gain valuable insights into what customers really care about and improve service quality. Get valuable feedback in minutes - we tag the entire dialog to help you identify its key characteristics. Reduce the time spent on analyzing messages and calls records, answer context sensitive questions, and evaluate operators' engagement. Implement a speech-analysis system to take advantage of the capabilities of multiple ML services at once.

Rev.ai was developed by top speech recognition experts using millions of hours of human-transcribed content. Rev.com was our first company to offer human transcription services. We started in 2011. With over 35,000 contractors who transcribe millions of audio every month, we are the largest transcription vendor in the world. Temi was an automated speech-to text transcription and editing service that we launched in 2017. Temi has already transcribed 20 million minutes worth of content and was awarded Wirecutter's best transcription service. Rev.ai is now offering the best-in-class speech engine. By making audio and video content searchable and accessible, we help companies get the most from their audio and videos.

Our automatic speech recognition engine can recognize many accents in English and can be localized to any language. The ASR engine is compatible with standard telephony, as well as web- and mobile applications. The Automatic Speech Recognition Engine by GoVivace can be used to recognize voice commands from electronic devices, such as smartphones, tablets, computers, and smartphones, using a microphone. This automatic speech recognition engine compares spoken input with a variety of pre-specified options and converts speech to text. The application's grammar is the entire list of pre-specified options. It powers the interface between the dialog-speaker (and the back-end processing). GoVivace's patent Automatic Speech Recognition solution requires only a very simple grammar to be processed. It can also handle very large grammars to support complex tasks.

VoicePen will create a blog post and transcribe it using AI. Simply upload your audio or video file. The best speech-to text model on the market is used to generate the transcription and SRT files. Voicepen extracts key points from your audio and creates an engaging blog post. Any audio file can be converted into an English blog post. Simply upload your file.

For The Record's revolutionary Speech to Text technology allows you to access audio/video recordings or request an official transcript. This is the fastest way for lawyers, self-represented litigants and journalists to access court records. You can check if proceedings were held at a participating judge by clicking the link below. For The Record is the worldwide authority in modernizing court records via digital court recording. We use the science of sound to provide transformative solutions that improve accessibility and accuracy of the justice system.

We are a speech analytics company that uncovers hidden insights from your call recordings. Our AI-driven platform keeps 100% of your customer interactions in the spotlight. Schedule a demo to see what's hidden in your calls. Our proprietary speech and voice analytics platform analyzes 100% of your calls seamlessly. With the power of industry-specific C.I and cutting-edge A.I., you can improve your internal processes and goals. Our recipe for success is yours. We can help you increase conversion, improve NPS, or simply increase call efficiency. We cover every industry, from collections to insurance to sales to banking, and all have their own nuances, language and normalcy. We are committed to optimizing call center management experiences, from the simplest to the most complex.

We have developed and are open-sourcing Whisper, a neural network that approximates human-level robustness in English speech recognition. Whisper is an automated speech recognition (ASR), system that was trained using 680,000 hours of multilingual, multitask supervised data from the internet. The use of such a diverse dataset results in a better resistance to accents, background noise, technical language, and other linguistic issues. It also allows transcription in multiple languages and translation from these languages into English. We provide inference code and open-sourcing models to help you build useful applications and further research on robust speech processing. The Whisper architecture is an end-to-end, simple approach that can be used as an encoder/decoder Transformer. The input audio is divided into 30-second chunks and converted into a log Mel spectrogram. This then goes into an encoder.

A call center needs to be able to monitor its staff effectively. Manual monitoring can be labor-intensive and inefficient. Call analytics programs require a large financial investment and technical support. ICAP®, (Integrated Call Analytics Platform), offers AI-powered call monitoring at a significantly lower price than the competition. We have partnered with CallMiner to create a speech analytics platform that automatically monitors every call and scores it objectively. This gives us deep insight into the calls that are most important and dramatically reduces the need for internal monitoring. ICAP's innovative features can transform your call center by increasing productivity, decreasing costs, and providing cutting-edge technology for companies of all sizes. ICAP®, when combined with our call monitoring KPO eliminates the need for an internal team. Provides performance metrics automatically to supervisors, managers, and agents.

IBM Watson®, Speech to Text technology allows for fast and accurate speech transcription in multiple language languages. This technology is useful for many purposes, including customer self-service, agent support, and speech analytics. You can get started quickly with our advanced machine-learning models straight out of the box or customize them to your specific use case. A Watson-powered virtual assistant can answer common call center questions over the phone. To improve call center performance, mining conversation logs can quickly and accurately identify emerging patterns, customer complaints, sentiment and non-compliant behaviour. Agent productivity and success can be boosted by real-time assistance via AI-powered intranet and document search. Watson listens to the agent speak with a customer and then transcribes the conversation. Watson searches for relevant documentation and returns the answer to the agent in a matter of seconds.

You don't know what it is that you don't. Stratifyd helps you identify trends and anomalies that can point to the changes you need to make to your customer, product, or employee experience. With our extensive library of experience, operational and behavioral data, as well as open API sources, you can capture and connect customer voice data from any source. Smart AI allows you to quickly drill down to the most important moments. You can take control of a 24/7 stream customer experience, behavioral and operational data to uncover and predict key topics and anomalies, sentiments, and trends. No data science or programming required. Show customers that you are truly listening to them. Automated action on the insights that matter will reduce churn, increase loyalty, and improve efficiency.

Voice communications are still the most popular way for customers to communicate with organizations. Voice is the most natural interface. However, it can be the most difficult to get insights from. Consider the contact center as an example. Although contact centers are experts in measuring call data, they rely on post-call surveys for quality measurements. The actual content of conversations is often ignored. Post-call surveys are not able to capture or understand the depth and meaning of what is being said. The number of VoiceAI ecosystem users have used in the past 12 months to process their calls. Reduced fines through improved risk management and compliance processes Reduced fines through improved risk management and compliance processes. Increased sales offering and customer profiling through deeper insight into customer journey. Conversion can be boosted by identifying verbal trends that lead directly to a sale.

Xdroid enables digital transformation in contact centers through voice and text solutions based upon artificial intelligence and machine-learning. We automatically collect 100% of customer interactions and provide valuable, consistent and objective insights and information about each conversation. Our semantic capabilities, keyword detection, and emotion analysis can help you improve your customer experience, agent retention and productivity, and ensure compliance. Contact centres can use our innovative and competitive solutions to understand customer journeys and get closer to 360-degree customer views.

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.

Dragon Anywhere professional-grade mobile transcription makes it easy to create documents any length, edit, format, and share them from your mobile device, whether you're visiting clients, at work, or at your local coffee shop. Continuous dictation with no word limits -- 99% accuracy with powerful voice editing. Use the Correction Menu to quickly correct spelling Use the Train Words feature to teach Dragon how to speak -- Access to auto-text and customized words across all devices • Share documents via email, Dropbox, and other means Available on Android and iOS (US and Canada). You can quickly and easily dictate documents of any length, edit and adjust formatting, and share them on the most popular cloud sharing services right from your iOS or Android tablet or smartphone. Dragon Anywhere allows you to dictate and edit documents quickly and accurately from your iOS or Android mobile device. This makes it easy to stay productive no matter where you are.

AI-based quality audit for insurance, healthcare, consumer banking, and retail. Automate all QA parameters for customer interactions via phone, email, chat, and social media channels. Contiinex cloud-based dialer can help agents communicate seamlessly with clients for both outbound and inbound campaigns. A centralized dashboard that gives you a 360-degree view of your business processes. Contiinex WhatsApp business API allows you to automate customer service, sales, support, marketing, pre-purchase, and post-purchase engagement. A unified dashboard provides a comprehensive view of all customer engagement metrics. Contiinex allows you to monitor 100% of customer interactions, voice and non-voice. This compares to a sample of 1-2% quality auditors. Reduce fraud by identifying the right opportunity and improving process efficiency.