isolved Reviews

Summary: We are very happy with isolved overall.

Positive: The look of isolved is appealing to the eye and they have many good features that help us in payroll processing and tax management.

Negative: Customer service is not so fast and they are not so fast in developing new options we ask for.

Summary: isolved as a whole is a very established company and has a lot to offer but with every internet based company there are always things that are updating and that's okay.

Positive: I like the access to so many features and the capability to build each of our clients in their own unique way that meets their needs as a company.

Negative: I don't like the MFA. I realize its importance but it has caused me stressful morning just trying to log in. It kicks me out 5 times before I can even clock in.

Summary: Overall, I think isolved is a good product. It just needs more attention to the testing of new releases.

Positive: I like the fact that there are so many options for clients to incorporate different aspects of Human Capital Management into their payroll. Clients can use as much or as little for their company's needs.

Negative: I am not impressed with the way updates/upgrades in isolved are made. There are many issues that could be fixed before they release the updates to the users. More testing needs to be done before releases become live.
I also think there are pages that could be combined to keep the flow of the process more smooth. It can be complicated to learn the many aspects of setting up and maintaining the different modules.

Summary: Overall it's a good experience. There are a few big payroll features missing but the adds make up for it.

Positive: The software is futuristic. Anything you can want in a payroll software is here. It works as designed most days.

Negative: Support is sub par. They take forever to get back to you.

Summary: Meh - the interface needs a lot of love and the fact that each of the individual isolved platforms have separate logins and are not integrated (payroll, HCM, People Heroes).

Positive: The pink color with the new branding is nice and it is slightly more streamlined and modernized which is nice.

Negative: The UI. The massive updates with NO heads up or "hey we're making changes and things are going to look like THIS from now on".

Summary: The system is great, the back end (customer service) is the main issue which has turned us away from using them for more services. We recently lowered our services to our basic needs due to reoccurring issues we have had with them.

Positive: The system/app is overall easy to navigate once you figure it out. Most of the system is self explanatory.

Negative: Customer service can be a hassle, getting a response or an accurate solution for your problem is sometimes an issue.

Summary: I strongly recommend anyone run far far away from isolved! If it were in my power to change I would.

Positive: We did have one issue recently that, while it remains unresolved over one week in, isolved actually initiated contact to follow up (a first!). So that is positive.

Negative: The service is absolutely horrible! It has been consistently terrible for the entire 3 years I've been with the company. Despite reaching out to upper management for help on more than a few occasions, we have seen no drastic improvement. Some issues have been significant, involving employee's pay or state taxes, which are unacceptable. We routinely have to chase down answers or resolutions rather than the support team proactively working to resolve issues, even those that have been directly caused by them.