isolved Reviews

Summary: Compared to other products I've used I would choose isolved everyday over the others. Sometimes it's hard finding the answer you need to questions because the university articles are hard to search and some tickets go unanswered for a while.

Positive: I like how robust the system is, and can be customized to each client. There are many add on modules to tailor to clients as well.

Negative: Because it can be customized there is a lot of room to change one thing and it throw off everything else in the system

Summary: iSolved is a great technology and really helps simplify the employee recordkeeping and reporting. Payroll and benefits flow pretty seamlessly.

Positive: automated many paper processes, carrier feeds, onboarding and benefit enrollments and maintenance are streamlined and more efficient

Negative: customer service is typical of most large payroll companies and could be improved

Summary: Used to be a lot better than it is now. Not sure what happened in the last few years, a little disappointing.

Positive: Some of the customer service is good, we used to have a wonderful relationship with our Isolved CS reps

Negative: Newer customer service has been below average. Issues with new employee payroll twice. Employee no showed to our meeting

Summary: Overall this has been a great tool in improving our employee experience. This has been a go to platform for all things HR, from them applying, onboarding, clocking in on a daily basis, and benefit enrollments. They truly made it easy to have one platform manage all of those tasks.

Positive: Their customer service is top notch. They are quick to respond whenever we need help. They've also been great at scheduling monthly meetings to assist with making our current processes more efficient.

Negative: There are some features in Isolved that we've had free to us to use, but they weren't turned on for us to access. We'd love to take advantage of all of those features so that we are getting the most out of the platform.

Summary: While no platform is perfect, iSolved contains many functions and features to allow their partners and clients to use their service with ease, resulting in lost lasting relationships with the platform. As part of the implementation team who sets up new clients with iSolved who come from other payroll providers, I've found iSolved is the easiest platform to navigate.

Positive: iSolved has many features that triumph other payroll software's. iSolved has an wide variety of reports for any business's needs. From payroll, hr, audits, etc, iSolved has the report you need. Most pages allow you to export into an excel spreadsheet, a quick way to edit and save what you need. iSolved has been releasing many fraud protection features as it is becoming more relevant. The iSolved community is very welcoming and partners come together to help each other.

Negative: While iSolved makes many updates and fixes, some of these releases cause other things to break. iSolved does work quickly to resolve problems, but it does affect partners and clients. iSolved can improve on their response time for customer support tickets.

Summary: 4.5/5 stars only complaint is the consistent issue with I9 documentation on the onboarding process.

Positive: Tax Matrix is great. PA taxes are the biggest upside. Timekeeping clocks are easy to use. Set up on timeclocks easy

Negative: Onboarding issues are consistent especially with I-9 documentation

Summary: Overall a great HRIS platform as a one-stop shop for all HR needs. Highly customizable and a great team that listens to our needs.

Positive: Customization of the platform.
Development team seems to listen to our needs, so we feel heard when changes occur.

Negative: PEO Aspects still being developed, so we know the company is still growing.
Technical hiccups at each release which adds to frustration with clients & employees.

Summary: Great product and service. isolved has so many great features that can make an HR team's life easier.

Positive: So much functionality and more are being added regularly.

Negative: Some downtime when doing releases. Needed updates to the new adaptive experience, which is in progress.

Summary: Overall great system when compared to its competitors when looking at price and capabilities. Great for smaller business owners.

Positive: Its user-friendly interface and employee self-service tools help streamline HR processes. The system provides strong reporting capabilities and is cloud-based for easy access. Payroll functions are reliable, and customer support is generally responsive.

Negative: Mobile app functionality is limited, and some users report glitches in time tracking. System updates may occasionally cause workflow disruptions.

Summary: This is a product I would recommend to others. I am an implementer and I love seeing how configurations come together. The product is always improving with our actual input and isolved is always on top of all compliance matters for payroll and taxes.

Positive: This product is ever-changing for the better with the end-user in mind. Suggestions that are sent up actually put into effect! The system is easy on the eyes and user-friendly. It's comprehensive without being too complicated.

Negative: isolved has a lot of offerings which include products that have been acquired. With that, the look and feel is not as cohesive as I would like and sometimes the functionality could use some adaptation to what the core isolved offers.

Summary: In out third year, we have worked out all the kinks and surprises within the application. A great product to service our clients

Positive: Ease of use when navigating the system. University for training. Multiple product offerings that can be customized for clients

Negative: Knowledge transfer good articles on content, not o much on context. Response times on Support tickets

Summary: Overall, it's a good system. It's fairly easy to use once you have a basic understanding of how to navigate through all of the different features. The response time for customer inquiries is pretty quick, and the CSR's truly are some of the best.

Positive: I enjoy the ease of having everything in one centralized place, from payroll to performance management, timekeeping to reports, it's essentially a "one stop shop" for everything I need to perform the daily functions of my job.

Negative: Some of the features aren't as user-friendly as others. The price point is a bit steep as well in comparison to other platforms I've looked into.

Summary: Overall, I like it and would recommend it to other users. The product is not perfect; it has its flaws and complexity, but it gets the job done.

Positive: The product is highly dynamic and customizable. Our team and I have utilized it to deliver payroll and HCM-related services to our clients. I particularly appreciate its GL functions and the capability to automatically transmit data to QBO software.

Negative: However, there have been product updates that resulted in disruptions and issues with the software. Additionally, the product is not very user-friendly for general users.

Summary: Overall it was a major improvement to our operations and the services that we're able to offer our clients.

Positive: Far more HR and timekeeping functionality than our previous software, and much easier for clients to use.

Negative: Sometimes the very frequent updates create small issues and glitches.

Summary: I believe Isolved has an excellent message/goal on what they are trying to achieve in HR management. There are a lot of different options available to be successful with the human capital management system.

Positive: We like that for the most part it is user friendly and allows the client to be independent. The overall solution to common questions can be answered with the features.

Negative: I am the tax manager for our company. I feel that the Isolved tax service needs to be updated and more features need to be made available to ASO users. They are promoting an Isolved Tax Service that Isolved handles but that will not work for our company. The tax service while it is user friendly in some cases there are other features that can be better. For example: POA packages should be able to show more than one contact. Service bureau reports are lacking, and we are waiting for the system report builder to be up and running.