isolved Reviews

Summary: Overall, I like the reporting and the ease of adding/terminating employees. I dislike the fees and charges.

Positive: I like the reports offered by isolved. They have a variety of supporting reports that especially help when we are going through an audit, which occurs 3 times a year and include 401k, quality, worker's comp.

Negative: I have a difficult time finding someone to help me with specific issues and to get them to resolve them accurately and quickly.
I also think isolved nickels and dimes us, such as charging a $5.00 fee when a direct deposit is incorrect.
I think it's ridiculous that when we don't have any changes during our benefits enrollment that we are charged a hefty amount. We don't need any changes whatsoever yet are charged a large fee.

Summary: isolved always makes updates and listens to feedbacks from its users. It is user friendly and customizable to your clients.

Positive: Plenty of options to search menu, user friendly, and innovative! The site itself is very organized.

Negative: When using the employee search, you cannot press enter on your keyboard and have to be very specific with what you type - I would like to see updates on this page.

Summary: isolved has a lot of features but also takes a lot of time to learn these features. Depending on your client base, this may or may not be the platform for you.

Positive: isolved has the most features for those intense payrolls out of all platforms. There is a function for everything.

Negative: isolved requires lots of training and lots of experience.

Summary: Overall, isolved has been a wonderful platform that is able to adapt to a companies changing needs. The employee experience is easy and employees are able to do everything they need on their mobile phones.

Positive: With isolved being a true single database, employee information is more accurate and takes less time to enter in as there is one record. The system also provides the full hire to retire and continues to evolve with the changing market.

Negative: I think the time & attendance portion of the system could be built out further to accommodate more shift differential complications, but for basic shift differentials and regular timekeeping, it works great!

Summary: My overall experience with I-solved is good. Customer service is usually on point but has its moments.

Positive: I like the ease of use for administrators and employees in all modules is one of the biggest factors in using the system.

Negative: 1. The articles in the library could be a little more instructional.
2. There is nowhere to request an enhancement for any module.
3. Time off reporting is based on a payroll year and cannot be changed to use calendar dates.
4. Sometimes I feel as though I do not have control over certain functionalities e.g. reports, user permissions, etc.
5. Expense management could be more user friendly.

Summary: Having been in the payroll/HRIS industry for almost 20 years, with experience in various leading large and small HCM platforms, isolved does remain a competitive solution. Regardless of the areas for improvement, one can tell that isolved takes the general needs of their end users into account.

Positive: From the end-user perspective: Easy to use & intuitive; able to manage simple to some complex payroll needs; offers ATS, LMS, GL, and a slew of other integration options; clean mobile ESS UI; constant releases to stay up to date on, or ahead of, industry standards.
From the setup/admin user perspective: Individual client conversions are rather easy; recently updated reference materials and courses in isolved's knowledge base are helpful; contacts we partner with at isolved are helpful and friendly.

Negative: Would love to see...better reporting options at both the individual client/end-user and system admin levels (report building that can merge multiple tables, or create percentage-based outputs using overall totals in report not just individual line detail), competitive upgrades to older modules, as well as core HCM dashboards that can be customized by employer, or even groups of end-users.

Summary: Overall this is a very good product and I would definitely recommend it to payroll departments who are struggling with the software they currently use.

Positive: In 20+ years working in payroll and using several platforms, this is by far the best one. It is one system and one database, so everything from onboarding to timekeeping to processing payrolls runs very smoothly.

Negative: Sometimes support is a bit slow. Especially if you need to request a custom report. However, the report writer is pretty strong, so that's not something we need often and the support is still better than I've experience with other payroll/HR platforms.

Summary: Overall a great product with lots to offer. Many aspects of HR/payroll can be utilized in this system. User friendly and cost friendly as well.

Positive: Great web-based software, employee friendly, easy to use software that allows for HR/managers to quickly review time and attendance.
Also allows for easy data extraction and reporting, which is user friendly as well.

Negative: Sometimes have slowness, unresponsiveness in loading.

Summary: I was with iSolved, switched to ADP, and went right back to iSolved. I thought a big company like ADP would be what we needed and would have a super program, but they had horrible customer service when I needed it most. I like that I can email or call one person, or a team, and get my answers within a day.
The payroll process is rather simple, and it's great that the time cards link right in. There is no confusion or too many steps.

Positive: Good customer service, quick to respond.
Lots of reports for several data needs.
User friendly. Easy to understand payroll process.

Negative: Pricing based on the number of employees for every individual needed service.
Some reports are too detailed or do not come in Excel so that I can manipulate it for my needs.
AEE for the phone can have issues occasionally for the hourly employees when trying to punch in or out.

Summary: Product has very good features. Customer Service Representatives are professional and very knowledgeable.

Positive: Customer Service Representatives are always able to find the answers to my questions. Very professional.

Negative: Conversion to isolved time was a challenge. All issues were resolved, however it took some time.

Summary: Overall I find isolved to be a great resource as a payroll and complete HRIS system. I enjoy exploring all the new features and tailoring the system to fit my organization's needs.

Positive: I like the ability to customize the features to fit our needs. There is no set package so that we can pick and choose the functions that work best for our team and master them before tackling the next feature.

Negative: Advanced support is always tricky. The customer service team is a great resource for troubleshooting but getting to someone for best practices can be timely.

Summary: We are happy with the overall service level provided by iSolved helping us with all payroll needs for different states.

Positive: We like the ease of working with iSolved - they handle all our payroll needs very efficiently and lets us focus on other activities.

Negative: Sometimes - we need to follow up to get reports and other things.

Summary: I love the software and what it has done for our HR experience overall. It has greatly improved our employee experience for onboarding, payroll, time and record keeping, benefits enrollment, and many other great feature.

Positive: Lots of tools/options to choose from to improve and develop great HR practices and increase capacity.

Negative: Cost - Every additional feature comes with a price.

Summary: Working with isolved has been a great experience. From our dedicated account manager to the sales team and the customer service.

Positive: Since implementing the Applicant Tracking System, we have brought our total hire time down by 75%.

Negative: It would be great if we didn't have to download resumes to see them full screen.

Summary: Our experience with isolved has been largely positive. It offers a robust, all-in-one HCM platform that has allowed us to streamline payroll, benefits, and employee management into a single system. Once the setup and initial learning curve are behind you, the system becomes a powerful tool for automating processes and reducing manual effort. The support we receive and the system’s continuous evolution have made it a valuable solution for our HR needs. With the right internal processes and ongoing training, isolved has the potential to significantly enhance efficiency and accuracy across the employee lifecycle.

Positive: 1. All-in-One HCM Solution
Payroll, benefits, time tracking, onboarding, talent acquisition, and more all in one place. Great for reducing the need for multiple systems.

2. User-Friendly Interface
The classic view is simple and straightforward for experienced users.
The new Adaptive Employee Experience (AEE) is modern and mobile-friendly for employees.

3. Customization & Automation
Ability to set up automated workflows. Can be customized to match org-specific processes (pay changes, accruals, etc.).

4. Strong Compliance Support
Helps with ACA tracking, COBRA administration, and other compliance reporting. Built-in alerts and date tracking to stay ahead of deadlines.

5. Great Customer Support
Dedicated service reps offer quick, friendly support. Support teams often go beyond just answering questions—they help troubleshoot and problem-solve.

6. The people.
You can find similar features in other software, but you won’t find the same people. The isolved team takes the time to understand your business and supports your goals—whether that’s reducing costs, streamlining processes, or improving the employee experience. They’re more than a vendor—they’re a partner.

Negative: 1. Limited in Certain Views/Features
The AEE version still doesn’t support everything Classic does so Supervisors/managers have to toggle between the two views.

2. System Performance/Glitches
Occasional bugs, such as timecard “save failed” messages or slow load times. New updates sometimes introduce unexpected issues.