Alternatives to iTouchVision

Connecteam is an all in one employee app that was specifically designed for non-desk employees. It provides all the necessary capabilities to manage and operate field employees, including communication features, workflows and scheduling, as well as time clock. Just a few clicks and you can bring together your deskless workforce. Your desktop Launchpad allows you to collaborate, manage operations, develop professional skills, and monitor employee engagement. In minutes, you can create a fully-branded mobile app for your company. You can add safety checklists, orientation courses, product catalogues, and shift management to your mobile app. Or, you can customize the features to suit your needs. You can also gain insight into how your team interacts with company assets and take steps to improve efficiency. Connecteam allows managers and employees to automate their processes and allow them to focus on growth. Integrations include Google Calendar, Gusto, QuickBooks Payroll, Xero and others.

Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.

Intradiem is the only workforce management solution that guarantees results and improves customer service. Our technology acts as an automated manager for the call center, with rules that are triggered in real time by actual center conditions. Our technology powers over 1.2 billion automated tasks annually and has saved our customers more than $160 million over the past two years.

Built to help every customer’s business grow stronger, the BigChange Job Management Platform brings together customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform your business can run on. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. BigChange employs 200 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies. The BigChange complete Job Management Platform is helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.

ExakTime Connect, along with ExakTime Mobile, is a time and attendance, cloud-based product that gives you the power to manage employee time records, job costing information, locations and other field data. ExakTime Connect allows construction organizations to automate time keeping and payroll processing, optimize costs, improve compliance, and optimize field operations. This powerful product integrates with major accounting/ERP programs and helps construction organizations save time, reduce costs, drive employee efficiency, and mitigate risks, ultimately improving their bottom line. Using a mobile device, ExakTime Mobile helps you accurately track labor in real time, view data from anywhere. Workers simply enter their unique, 4-digit PIN number on their mobile device and tap the green ‘Go’ button to clock in or the red ‘Stop’ button to clock out. Supervisors can track and manage a whole crew on the go and data is synced giving you the power to manage your teams from anywhere. ExakTime Mobile runs on Android and iOS phones and tablets. With more than 8,500 ExakTime customers nationwide, we specialize in serving construction companies, with a focus on general, specialty, service and supply, and government contractors.

YourRadar is a cloud-based and fully customizable workforce management software that helps small service businesses increase efficiency and profitability. All three types of managers and owners are responsible for the difficult task of scheduling and organizing the various tasks and jobs of employees. They must ensure that everything runs smoothly and be ready for anything. This includes making sure they have the right tools to reduce the time spent on tedious tasks and fix problems. The person responsible for scheduling will be able to see if an employee is within or outside of their job completion time by creating job completion estimates. Instead of the employee being late for their next appointment due to lack of availability, the scheduler can see in real-time who is available and how far they are from another job. This will result in fewer phone calls and more effective actions.

NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.

The best tool to manage your Service Business is Synchroteam's scheduling software and mobile application. Synchroteam is a fully customizable, feature-rich and customizable solution that can be used by field service businesses of any size. It includes scheduling and dispatch, mapping, GPS tracking, job management, reporting, inventory management and management, quote, invoice and field service CRM.

FieldPulse is your business hub, helping you run your mobile service or contracting business. Because you work in the office and on-the-go, FieldPulse is available on iOS, Android, and the web. Scheduling, Customer Management, Estimates/Invoicing, Digital Payments, Timesheets, GPS-location tracking, and more. FieldPulse gives you the tools to build your business by cutting down on paperwork, making your team more efficient, and building better relationships with your customers.

OpenText™, Qfiniti, is a centrally managed suite that provides workforce optimization solutions for multichannel interaction analysis. It offers real-time agent support as well as call center performance management capabilities. Qfiniti automatically provides relevant, accessible, and actionable customer intelligence that allows organizations to better understand customer interactions. This will allow them to deliver exceptional service around the world. Qfiniti can be deployed on-premises and on the cloud and integrates with all contact center telephony systems as well as CcaaS vendors such Amazon Connect, Twilio and RingCentral. Provides coaching opportunities by offering performance assessment capabilities. It allows users to create and modify evaluations online using easy-to-use scoring features and navigation. It uses unique agent rankings, skills and seniority to support scheduling. It also allows users to forecast staffing needs and accurately schedule single or multi-skilled employees.

Software for field service management in every industry. SMART Software works with you to streamline your routes and provide detailed reporting and analysis to help you grow your service business. Our software support team is the best in the industry and includes on-site training. Streamline your business operations and keep all your important customer information in one place. Our inventory management, equipment tracking and time management tools, as well as reporting, will help you increase your bottom line. You can keep track of all aspects related to Service Issues, including ticketing and technician routing, inventory control, and vehicle maintenance. We forecast vault cash differently to any ATM software or processor. ATM SMART is a popular choice for customers who return 20% of their vault cash. SMART offers a powerful, integrated CRM solution that allows you to manage your relationships with customers, vendors, sales prospects, and other business contacts.

The best field service management software allows you to increase productivity, reduce costs and manage mobile workforces. Product Details: The Kirona Field Workforce Automation Solution includes four key software applications: DRS Dynamic Resources Scheduler, Job Management WorkHub, WorkHub, and InfoSuite. These four solutions can be supplemented by modules such as DRS Project Planner, which are specifically designed to manage complex projects or interdependent work cycles. Products like MobileIron (and Threatshield) can also be added to enhance their security measures with industry-leading enterprise risk management. Kirona was founded in 2003 and has been a leader in field workforce management software. Kirona combines innovative software design with exceptional service organization to ensure the technology delivers significant value.

Verizon Field Force Manager is a workforce management system that includes everything, from mobile timesheets and barcode scanning to remote schedules and geofencing. It gives you the visibility and data to streamline your processes for all types organizations. For small businesses to succeed, they need a customer-oriented field team that is efficient and productive. Medium-sized and large companies with large field services or remote employees that require back-office connectivity. There are many Public Sector agencies that have mobile workforces or teams on the ground.

Alvaria Cloud, the only enterprise cloud contact centre solution, allows you to adopt best of breed Customer Experience (CX), Workforce Engagement Management(WEM) applications modularly. You can start with one or two applications and then add additional applications as your requirements change. Alvaria Cloud Platform gives you the benefit of knowing that all provisioning and security tasks, as well as user management, are already in place. Unique in that enterprise organizations can choose their cloud service provider and deploy in a multi- or single-tenant environment. A rich set of APIs is available to support third-party integrations and business system systems, including dashboard widgets as well as leading CRM systems. It scales to meet the needs large organizations and delivers best-of-breed CX/WEM capabilities to help companies build customer loyalty over time.

TelStrat WFO offers world-class workforce optimization functionality through an easy-to use interface. Engaging and managing your team well is key to optimizing your largest investment and exceeding your customers' expectations. The solution is a workforce optimization program, supported by the right software. Serenova provides that solution via both cloud and on-premise WFO software. To meet service levels, schedule skilled agents quickly and accurately. Use wizard tools to forecast future requirements and predict them. Agents can enter their schedule preferences and view their performance via the My Time web portal and mobile app. Gamification features can improve agent motivation and performance.

Mobile Computing Corp. Inc. created M-LINX™, a mobile workforce management software suite that is proprietary and enterprise-class. This 'best in class' solution has been developed over a 30-year period in the industries you work. The end product is a set of tools that when combined create a custom-engineered solution. M-LINX™, has been designed and developed with today in mind, as well as the future. Many of our customers use the 2nd and 3rd generation versions of the solution. The solution offers tools for senior level managers, dispatchers, inventory and asset managers, and mobile users.

Say goodbye to tedious spreadsheets, manual work and complicated software. Say hello to a smart WFM system that makes your life easier, your customer service better and your contacts more pleasant. Don't be frustrated by a WFM system that adds to your workload. Instead, look for one that makes planning easy. Injixo is a user-friendly, intuitive WFM solution for call center operators. It's designed to help you do more with less, while saving you time, money, and stress. Instead of waiting in lines to get support, enjoy real customer service that is worthy of the name. Injixo's support team and smart self service options offer excellent onboarding, training, advice, and support to assist you in your daily work. Instead of dealing with inefficient workforce management, automate and optimize your WFM from beginning to end.

Three brilliantly integrated solutions that support your team and delight customers. All incoming messages can be consolidated. Assign conversations to a particular agent or team. You can categorize conversations to make it easier for automation and reporting. A multi-channel solution that works with voice, chat, email, SMS, and social. Integrates with more than 40 partner applications. Accurate forecasting, scheduling, and management. It is powerful, simple-to-use, and affordable. Scalable and optimized to be used in call centers.

A platform that is designed and built to support service-based businesses. To reduce time spent processing payroll, you can configure and control it. All aspects of your workforce can be managed from one location. Know exactly where your fleet and assets is at any given moment. Communication between office and on-site teams can be made easy and instantaneous. Employees can fill out timesheets to cover travel, breaks, allowances, etc. You can eliminate paper and fill out all forms digitally from your mobile device. You can harness your data with a variety of sophisticated reports. MTM allows you to control and respond in real-time to situations. Drag-and-drop scheduling allows you to set up your day or make urgent changes. Real-time messaging makes it easy to communicate between the office and field. Even tasks such as accepting shifts or completing jobs can be completed at any time.

Alvaria workforce optimization and management solutions can help you optimize labor costs, improve service levels, and manage capacity more effectively. It is crucial to maximize contact center efficiency in order to deliver great customer service and minimize operating costs. Alvaria Workforce offers the solutions you need, from precise volume forecasting to mobile scheduling management, optimal seat utilization, and more. The core call center workforce optimization and management components provide powerful tools for scheduling, tracking, and forecasting the workforce. These tools are crucial in ensuring that the right agents have the skills they need, in the right places, at the right times.

Verint Monet Cloud Workforce Optimization Software for Contact Centers and Help Desks. Our cloud-based call center workforce optimization software allows our customers to concentrate on what they do best: providing a great customer experience. The art and science behind workforce management in a help desk or contact center is to have the right number of employees at the right time, with the right skills, to meet predetermined volumes of work at a predetermined level of service with minimal costs. Workforce management is a critical task for contact centers/ help desks, as poor planning and execution can have a negative impact on your business (revenues, cost), your customers (satisfaction) and even your employees (motivation/burn-out). Verint Monet Workforce management (WFM) includes forecasting, scheduling and agent communication. It also helps to optimize your workforce resources.

Reslink is a workforce management system that can be used by facilities service providers. It can be used to manage many FM services. Onboarding, training, and offboarding of the workforce are all possible. Task assignment and scheduling. Monitoring of attendance and time. Soft FM service provision. Asset and inventory management. Integration with third-party systems such as ERP applications and IoT technology are possible. The Demo will only show a portion of our Admin-panel platform. To learn more or request additional features, you can contact us. Our business includes consulting and project planning. Our expertise can help you transform your company to be fully digital while still maintaining compliance with your existing processes. A workforce and facilities management system to allow facilities management service providers build processes that cover every aspect of a facility management service contract.

Although it can be difficult to manage your deskless workforce, your employees and customers won't have to worry about that. Skedulo's Deskless Productivity Cloud allows any company to manage, engage, and analyze its mobile workforce. You can eliminate the pain of manual scheduling whether you are managing field work, appointments or shifts at fixed places. Skedulo's powerful scheduling tool makes it easy for you to get the right person at the right time and place every time. Skedulo can be easily customized to suit your work style. No matter how large your workforce is, our purpose-built solutions will grow with you. They also integrate with tools you already love and know. Your deskless workforce can be equipped wherever work takes him. Keep mobile teams and schedulers on the same page. It's easy for everyone to see the status of work, changes to schedules, and any other information. It's all your deskless worker needs in order to get their work done.

Joblogic, a simple-to-use service management system, allows you to manage your service and maintenance business through one central platform. Joblogic provides the tools to connect your backoffice, mobile workforce, customers, and employees. No server or installation required. Access the solution immediately from any device, anywhere.

AT&T Workforce Manager is a powerful and multifaceted application that gives your business access a vast amount of data. This provides you with a unique view of your mobile workforce and gives you the tools you need for efficient communication. You can choose from hundreds of templates, or create your own. You can add photos, calculations, graphs, etc. You can create, modify, or update orders for delivery, service calls, or any other purpose from your smartphone or tablet. You can add AT&T Enhanced push-to-talk to your Workforce Manager application to make individual or group calls, view employees' locations, and much more. You don't want to lose a paper timesheet. Your employees can now clock in and out for breaks or lunches from the AT&T Workforce Manager App. A mobile web dashboard allows you to monitor field tasks, employee hours, locations, data entry, and other information in real-time.

All-in-one software that can be used to repair shops and other businesses. Part-time business? Full-Service Shop Computer Repair Shop? Multiple Locations We have you covered! RepairShopr's Workflow will increase shop efficiency. Integrated communication tools help to build customer relationships. With Leads and Marketing Tools, you can create repeat business and attract new customers. A powerful integrated marketing platform, not just a CRM. You can try RepairShopr for free to see if it is right for you. Quickbooks, Xero and Slack, eTech Parts and PayPal, eTech Calendar, Cloud Print, RepairTech and many other services. CRM, ticketing and billing, invoicing, billing, automated Marketing, 3-way email, POS System inventory, scheduling. Mobile phone repair, inventory management. Automated ordering, refurbs and accessories POS. Time clock. Bike, Jewelry and Watch, Scuba, Autos, Small Engines, Drones, Shoe Repairs, IT Pros / MSSP You name it, we have it!

One of the biggest myths is that you must hire more people if you want your business to grow and take on more projects. While this strategy can help you serve more clients, it won't increase your ROI. It is not the right solution to hire more field workers. Instead, you should strive to maximize the productivity of your existing team. Automated workflows are the best way to increase productivity. Automated workflow tools can make complex business processes more efficient and faster when done correctly. You will be able serve more clients with the same resources. Simple, effective automation can help you increase ROI and scale your business. Many field service managers are hesitant to switch to a new workforce management system. It's understandable, given that most platforms are data-driven and can take some time to learn. StreetSmart is different.

CommunityWFM is an innovative WFM solution which keeps everyone involved in scheduling. The system was developed with an emphasis on collaboration between remote workforce managers (WFM) analysts and supervisors and agents in order to improve forecasting. Cloud workforce management software designed for WFM professionals will make them more productive in their jobs. Save time and money by combining intraday management with automated planning solutions. Mobile WFM is more important than ever. Community Everywhere is essential for optimizing scheduling. The mobile solution for agents, WFM professionals, and supervisors to communicate their schedules and work shifts. Agents can view their schedules in real time directly within the app, so they won't miss any upcoming shifts.

A seamless customer journey that spans channels is easy and fast. Discover our automation-first solutions that use AI every day. We release hundreds of new features, integrations, and solutions every year to keep our platform at the forefront of customer experience technology trends and technology. Our automation-first customer service solutions leverage Talkdesk AI in order to optimize your most important customer service processes. You don't need to believe us. Listen, read, and see how our customers make customers happy.

Daxium-Air offers a variety of mobile business apps that can be customized. You will be more efficient and have a better image. You can accelerate all aspects of your retail operations. Your sales and marketing teams perform daily activities such as POS, advertising and data gathering on site. They also check stores and mystery shop. Your technicians, supervisors, and inspectors can be managed and optimized. They can also digitally record their intervention reports using mobile forms. Daxium-Air, our web/mobile platform, is designed to allow you to create your own mobile workforce management tool. It has a customizable back-office with colors, menus, forms. Create dashboards and automated reports to track your operations.

Orgvue can bring people and data to life with a richer and more visual experience in organizational design and workforce management. Today, see tomorrow's business. We have a solution for every design or planning challenge. Orgvue creates an organizational structure to ensure that you have the correct people at the right place and time. Helping you bridge a gap between demand and supply for workforce. Orgvue's organizational design is a cyclical and ongoing process of continuous improvement. It provides access to the best-in class methodology on a single, integrated platform. Orgvue offers a combination of SaaS services and advisory services to help you identify the target demand, and manage the gaps between workforce demand and supply. Orgvue's design and planning capabilities allow you to adapt your organization to the changing world. Orgvue is the workforce planning platform that will deliver on your promises.

FLS VISITOUR software is a real-time tool for scheduling appointments and route planning for field service businesses. FLS VISITOUR allows you to optimize your resources and make significant cost savings. FLS VISITOUR offers real-time optimization, automation and data management. It also supports data exchange, protection, and multichannel communication.

As demand exceeds supply, many organizations are having difficulty finding skilled trades jobs. These companies must now look at other ways to increase the productivity of their existing teams. Our clients see an increase in productivity of 25% to 60% with our field service management software. We have created a Resource Calculator that will help you determine how Oneserve could make your team more productive and efficient. Field service management software is a way to connect and organize remote teams quickly and efficiently. Oneserve's service software is a leader in the industry. It allows knowledge and information to be shared and updated, monitored, and tracked in real time. This facilitates smoother business processes and a better customer experience. Our mobile app is ideal for workers who are constantly on the move. It helps employees manage their time and workload, which leads to exceptional customer service.

A software and mobile app that keeps everyone connected and on track will help you grow your trade or service company. Our field service management software makes it easy to get rid of all the paperwork and have all your job information online at any time. Reduce admin costs and organize your back office. Our job management software and mobile app will help your business grow without breaking the bank. Cloud-based software that makes your business more efficient from both a job scheduling and job management perspective. All your jobs, schedules, customers, invoices, and quotes can be managed from one, cost-effective app. You can do more with less effort. Our software is loved by field engineers! Our software helps improve service delivery and overall business organization. Electronically create jobs, invoices, purchase orders, and forms. Track the progress of your job and get vital data from your team. You are always up-to-date with photos, notes, customer signatures, and timesheets.

Dusk IOP is Australian owned and operated. It brings together data sources and teams to work smarter. You can enable your field workforce, back-office operations, and customers to work together under one virtual roof by providing visibility, actionable insight, intelligence, and automation. Dusk IOP is a scalable platform that sets the standard for safety, visibility, compliance, and automation. It can manage everything from workforce scheduling to project management and workflows. One view that seamlessly integrates with your systems. Drag 'n drop dispatch allows you to schedule your crews or resources and assign work with the click of one button. You can set up constraints for skills, shifts and location. With notifications and multi views, you can plan, collaborate, and monitor Agile projects. Gantt, Task View and Kanban, as well as a dynamic risk matrix. Streamline your projects. Your virtual office can help you duplicate paper forms. You can increase your profitability by understanding the true job costs, including travel time and allowances.

Scheduling Manager Gemini is powerful management software for a variety of service businesses. It features CRM capabilities, in addition to Job Scheduling, Employee Dispatch, Accounts Receivable, Job Estimating, Payroll, Mapping, Inventory, SMS and Caller ID to assist businesses in becoming more efficient and more profitable and to enhance customer service capabilities. Scheduling Manager interfaces with a wide variety of business accounting and payroll solutions, including QuickBooks, Sage, Xero, MYOB, Infusionsoft, ADP, Paychex and Act!. Scheduling Manager Gemini is available as either a desktop or web-based application and can be tailored to meet the specific needs of each customer. Industries serviced include maid services, residential and commercial cleaning, carpet cleaning, window cleaning, fire extinguisher maintenance, janitorial, home health care, HVAC, pest control and several others. It interfaces with SM-Mobile, our mobile app, which runs on Android or Apple. It also interfaces with Service Genius, our online app. A customer portal is available for customers to see their upcoming appointments, pay invoice and more.

You can increase customer satisfaction, reduce operational expenses, and increase profit margins by integrating your field force. We work closely with clients to understand their business problems. We provide unique and customized solutions that can easily be plugged into their field force and produce real benefits that help them achieve their goals. Fieldomobify, a mobile app and software solution for field service management on cloud, is designed to be used in mobile apps. It can be used by service teams to automate and streamline their day to-day activities, including scheduling, dispatching monitoring, etc. Plug2Field is a Workforce Management Platform that can be customized for businesses. It can be used by enterprises for field service and field sales staff. These mobility solutions are tailored to meet the specific needs of each customer and can be customized to fit unique features that may differ from one organization to another.

Service business software is the industry standard and seamlessly integrates with QuickBooks™. QuickBooks™ compatible. It is easy to set up. Easy to use. Strong mobile solutions options and customer portal. Integrate seamlessly with QuickBooks™. Post Invoices, employee time, bills etc. It works with sales reps and classes, so there is no need to double-enter. Complete tasks and work orders. Take before and after photos of jobs. View customer equipment, signature capture, printing and/or email transactions. Service business software can help you track customer profitability, improve staff communications, manage your routes, and more. Optimize routes by day, tech and area. While on the road, view details about each stop, map to each stop and service calls.

Salesforce Platform native allows you to offer the best field service management solution. The solution is portable and adaptable to your needs. FieldForcePro Field Service Management is designed to provide an integrated, proactive, and easy-to-use interface to overcome obstacles such a diverse job skill requirement, lack of parts and travel schedule. It also meets service level agreements. FieldForcePro facilitates greater collaboration between Contact Center Agents, Dispatcher Agents, and Field Technicians through the Salesforce platform, Lightning components and Salesforce1 mobile app. FieldForcePro is enabled with Assisted Scheduling, field ready functionalities and boosts technician productivity. It also increases your First-Time Fix rate by 35%

Mobile workers can complete more tasks than ever before by 25% and reach 90% compliance with SLAs. Comarch FSM is the field management software that every service provider company needs. A field service solution must be efficient to support many areas such as service order placement, scheduling and technician assignment depending on skill and availability. Comarch FSM is a field service management solution that can be used to staff, schedule and manage field forces. It connects connected devices to a cloud-based service software, ensuring a smooth and profitable service. Only comprehensive tools that support end-to-end field service delivery can reduce operating costs and improve customer experience for service providers.

Rotageek assists businesses in accurately predicting and meeting demand using data-driven tech. Rotageek also helps them to schedule staff efficiently and fairly. Rotageek uses machine learning and personalised algorithms to spot patterns that might otherwise go unnoticed. This is how Rotageek offers best-in-class workforce management and business forecasting.

Genesys PureConnect customer service application. Flexible, all-in one CX application that will meet your needs. Customer service demands change all the time. Customers want to be able to communicate with their representatives in the most convenient way for them. Good service is essential for today's customer. Flexible and reliable contact center technology is essential to give customers the experience they desire. Genesys PureConnect™, the only true, all in one omnichannel contact centre and communications solution, is recognized as a leader in both on-premises and cloud markets. To ensure maximum reliability, flexibility, and control, you will get the most comprehensive set of capabilities. Unifying communications across your company reduces complexity and simplifies administration. It also reduces total cost of ownership. All this while not disrupting existing systems.

NICE Workforce Management is the industry's best workforce management software solution. This solution delivers the most accurate and actionable forecasts and schedules in the industry. It helps businesses reduce labor costs and achieve their goals through its patented forecasting algorithms. NICE WFM can help you reduce headcount, simplify long-term planning and improve agent engagement. It also helps you increase workforce efficiency.

You can access your job management diary from anywhere with a cloud-based service. You can send jobs directly to your site engineers mobile apps or allow them to view a list all outstanding jobs in their service route. Your account is free for 14-days. AutoVu is a free service that offers everything you need to grow your business. A brief introduction to Workforce Manager, the Field Service Management App for small- to medium-sized businesses from AutoVu Solutions. This video provides a brief overview of the core elements of Workforce Manager's field service management core components. We will discuss the diary management system, navigation and visual location of customers' properties, and work order management. The video also discusses AutoQuote, which provides instant quotations and purchase orders. Invoicing is also covered.

Ksavi Workforce field service management is a solution that improves employee productivity, lowers operating costs, and increases profitability for organizations that deliver services in the field. Our software allows real-time connectivity between mobile workers and the service center, increasing the number of jobs performed per day. Mobile asset management and optimal job scheduling increase customer satisfaction, which keeps the company's reputation high. Reduce the time spent on the ground. Real-time storage of task realization data. Your inventory assets should be available on-site. Access customer history and documentation online. During field activities, create inventory requirements. Get valuable feedback from customers. To meet your commitments, keep track of all appointments. To serve your customer, always send qualified and fully-equipped employees. SLA support can help you manage your requests.

Empower Customer Service Agents, Quality Managers, and Contact Center Managers to manage customer experience with a single platform that is built around flexible scorecards that adapts to the changing needs of your company. This platform allows you to make decisions about the best place to put your quality management resources. With dashboards that give you immediate feedback, engage and upskill your agents. To fill knowledge gaps, provide targeted training and coaching with a full-service LMS. Our team has a wealth of experience and continues to provide innovative quality management solutions. We are sensitive to your needs and can provide solutions that address the changing landscape of customer service. Scorebuddy brings about measurable and positive changes in contact centers around the world. Scorebuddy will need your contact information to contact you about our products or services.

TASKE Contact software is flexible and flexible. It will help you build your contact center. TASKE Contact software is used by thousands of call center supervisors all over the world to manage their agents, establish and meet service levels, and provide critical management information about all call activity. TASKE Contact provides real-time ACD monitoring as well as historical call reporting for contact centers. It also includes a web portal that allows you to access real-time data as well as TASKE's advanced, cradle–to-grave search tool Visualizer. Our solutions give insight that can be used to improve customer retention and service levels. TASKE is used by organizations to monitor all inbound, outbound and internal call activity, monitor call center agents' performance levels, respond quickly to changes in call volume, agent availability, and control operating expenses.

Field Service Software Designed by Contractors for Contractors. FieldGroove field service software allows contractors to create estimates, schedule jobs and track assets. It can also be used to invoice customers from any device. We found that existing field service management solutions were outdated and difficult to use so we created a cloud platform that works. FieldGroove is used by some of the most prominent contractors in the US. It allows you to create and manage leads and estimates, jobs, and invoices from one application. FieldGroove fosters a collaborative, productive workforce. It allows you to easily monitor your daily pipeline and backlog as well as employee performance. To maximize the efficiency of your contracting business, sign up now. FieldGroove works on both tablets and computers. This allows your staff to create estimates on the job site or in the field. Offering a quote to a potential customer on the spot will increase your conversion rate and improve your bottom line.

ice Contact Center is an all in one customer communications solution that can handle all your contact center needs. Keep ahead of the curve and offer more than a call center. Develop into an enterprise-class omnichannel contact centre solution. You can invest once in your platform and infrastructure with an all-in-one solution. There is no need to support multiple systems or add technologies. With over 100 pre-built reports, you can easily identify which processes need to change and when. So customers can reach you wherever it is most convenient, add social media and mobile channels into your contact center. ice Contact Center was designed with customers and users in mind. We offer a single solution that can meet all your needs and enable you to effectively serve your customers.

Job scheduling and real-time field service management software can improve customer satisfaction. Arantico Service Pro is the flagship software solution of Arantico. It allows you to manage your mobile workforce and job scheduling. The dispatching software is used in the office to manage the scheduling of scheduled maintenance, as well as dealing with calls and one-off jobs. Field workers are able to access the job on their smartphone or tablet. They are guided through a workflow management process to capture all information while on-site. The app allows for timesheet information, checklist completion, asset management, signature capture, and details about parts used or required for the completion of the work. An easy-to-use app for engineers that allows for job scheduling. You can easily manage the parts you have used and the parts you need.