Alternatives to iEngage.ai

ThoughtFarmer, a leader in intranet software, brings people, teams, ideas, and more together. ThoughtFarmer is used by many organizations worldwide. It facilitates communication, knowledge management, and collaboration across geographic distances. ThoughtFarmer excels in engaging remote employees. ThoughtFarmer integrates with critical business software like Slack, Microsoft, Google. This keeps remote workers connected and productive. It also provides up-to-the minute information, collaborative online spaces and a place where your company thrives.

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels

IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.

monday.com Work OS is a no-code work management platform that helps teams manage projects and workflows more efficiently. This software provides fully customizable solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and many more. With monday.com you can easily plan, manage, and track every project in one place, with the help of time-saving and easy-to-use features such as automations, time tracking, document sharing, real-time collaboration, and more. Multiple visual board views such as Gantt, Kanban, and Cards help you prioritize, structure, and navigate tasks and projects the way that suits you and your team’s needs, while dashboards give a high-level overview of your progress and help you make data-driven decisions. In addition, integrations with apps such as Outlook, Microsoft Teams, Gmail, and Excel, allow you to easily continue working with your favorite tools directly within the platform. monday.com also offers dedicated solutions, such as monday dev and monday sales CRM, designed to answer the needs of specific industries.

Ayoa elevates online collaborative whiteboards to new heights. Ayoa seamlessly blends idea generation, task management, and team collaboration features. It provides a platform that allows teams to work together and foster knowledge that can be used for success. The Ayoa method of working allows users to quickly capture and grow great ideas, immediately take action on them, and develop better working habits. Flexible features allow teams of all sizes to accomplish anything, no matter how big or small, including planning a project, facilitating effective meetings, and everything in between.

The LessonBridge lessons learned system from Secutor Solutions provides a database for companies looking to capture and manage lessons learned from projects, events, or operations for future use. A cloud-based solution, LessonBridge enables businesses to discover, capture, manage and reuse these valuable lessons learned. Discover - LessonBridge lets you easily find and upload relevant lessons already existing in your organization. Capture - Document your lessons learned in a standard form you can customize. Add images, videos, attachments and links if needed. Categorize your lessons learned for ease of searching. Manage - Ensure knowledge quality using an automated review process. Reuse - Search and locate for relevant lessons learned to resolve issues, reduce your project risks, and improve processes. Share lessons learned with others or disseminate lessons learned from earlier projects to the teams that need to know. Use your lessons learned to improve your processes, manage your risks and resolve issues. For more information or to schedule a live demonstration please contact us today!

Managing innovation at a large company can sometimes seem impossible. You have an endless list of stakeholders to engage, an infinite number of data points to consider, and a multitude of obstacles and landmines to avoid... To overcome all of these challenges and revolutionize your business, you need the right tools for the job. This is where Qmarkets comes in. Our software enables you to define and manage intelligent crowdsourcing processes to identify, review, and implement the most relevant ideas, trends, or insights, and deliver immediate ROI for your organization. The Qmarkets Innovation Management Ecosystem caters to every innovation use case, with specific software solutions for idea management, continuous improvement, technology scouting, trend management, and innovation portfolio management. With renowned clients like Ford, Intel, Coca-Cola, Volkswagen and UBS, we have a wealth of best-practices and insight to help your organization to achieve its goals. Whichever path you choose, we are obsessed with your success, and will be with you at every step of your innovation journey.

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Theum is cutting-edge software that fuses advanced knowledge management technology with generative AI capabilities to create an unparalleled platform for automating and controlling your organization’s knowledge processes and at the same time maximizing the value of your knowledge assets. Theum enables you to: - Streamline and automate complex tasks such as aggregating, curating, synchronizing, securing, converting, publishing, and delivering knowledge from diverse knowledge silos - Provide instant access to the precise, detailed knowledge required for any task via advanced, multilingual semantic search bolstered by a unique, intelligent context guidance system - Equip users with the full analytical and generative power of ChatGPT, seamlessly integrated into your knowledge and available for immediate use - Enhance knowledge quality and efficacy by analyzing user engagement, access trends, emerging needs, knowledge hot points, and more - Mitigate scalability issues in AI development and the compliance risks of unmonitored knowledge flows and the accidental use of unauthorized knowledge

Connect your knowledge to ChatGPT and create an oracle capable of answering any question instantly. Add it to internal Slack, or as a widget on your website. You can create a ChatGPT oracle with all your company's knowledge, from Confluence pages and Jira issues, to Notion pages and Google Docs. Your data is securely stored in a SOC2 certified app and only accessible by your Oracle. The data is never used for training the models. Get the ultimate teammate who can answer any question immediately. Get the ultimate customer support agent who can answer any question. Start for free. We will match any lower price. We are a Slack application and browser extension that focuses on Confluence. This makes it easier to answer questions about your Confluence page. This app allows you to get a "ChatGPT" over your documents, right in your eesel. ChatGPT only knows about the pages you have visited after you start the trial.

One hyper-fused, multi-platform platform for creative minds. From next-gen startups and established organizations, people trust this platform. Consolidate your workflow on a hyper-fused system. Write, draw, and plan on a hyper-fused, all-in-one platform. Build your content using blocks and let your imagination run wild. Start with a blank space and then show the blocks appearing and stacking up to form the building. Draw and visualize with ease. Your imagination is the only limit. You can achieve more in less work time if you stay on top of the workload. Your content can be as feature-rich or as simple as you want. We offer a simple and easy way to write your content. Advanced tools are hidden when you don't require them. Your data will always be stored locally and only where you want it.

It was the first of its kind, created on Azure SaaS application. Azure AD, Azure SQL, Microsoft Graph, API's, App Services. Maximize Azure's infrastructure, scalability. Azure Tenant Management allows you to set up configurable preferences. Azure portal administrators can manage permissions across the entire organization. Azure AD and Office 365 users, groups, and role access. Azure cloud lowers adoption barriers NanoNotion can increase the value of your Microsoft Office or Office 365 application investment and services. You can create Notions from a variety Office 365 document types including Word, PowerPoint and Excel. You can easily insert links to support a Notion using materials on OneDrive for business and SharePoint. Microsoft Teams allows you to socialize Notions. This helps to bring out valuable knowledge. Once knowledge is valuable, you can use Teams to help transform it into products or services.

Customers expect prompt and efficient service when they have critical questions for your business. This is true even if they are dealing with virtual agents. Knowledge Assist is an artificial intelligence and machine-learning tool that helps agents in your contact centre resolve customer issues quickly, accurately, and consistently. Knowledge Assist integrates AI-driven knowledge bases into virtual agents' desktops and contact centers to provide up-to-date, accurate and helpful guidance. Our solution allows agents to understand customers' intent, provide consistent answers across channels, build trust, and drive customer conversations. Knowledge Assist uses AI technology to empower contact center agents with accurate and relevant information in real-time. It blends well-crafted responses, integrates with relevant data sources, and can read documents and internal websites to build an evolving knowledge base that gathers the most relevant information.

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

TallyFox Tallium, an award-winning Business Ecosystem Platform, facilitates knowledge sharing, content management, and communications. The open API platform can be configured to add: an intelligent experts exchange, business exchange, task management; event integration and document management; and collaboration.

Powell 365 is a digital workplace that connects organizations and employees. It includes: * Powell Intranet for Corporate Communications and Employee Engagement * Powell Teams to improve Microsoft Teams with IT governance and better usage for end-users Microsoft Teams has seen a rapid adoption by millions, leading to an explosion of teams. Users can become lost in a sea of documents and messages if there are too many teams. These problems can be solved with Powell teams. * A simple-to-use dashboard that improves navigation, visualization, search, and searches to quickly find the relevant information and teams * A collection of team templates that can be customized for everyday scenarios * IT sets the governance rules and they are automatically integrated into every team creation process * A simple interface for team administration You can save 20 minutes each time a team is created! Select the team template that best suits your needs and then collaborate!

Powell 365, which is made up of two pillars * Powell Intranet for Corporate Communications and Employee Engagement * Powell Teams to improve Microsoft Teams with IT governance and better usage for end-users Our templates are both customizable and ready-to-use. They can be used to improve communication and collaboration and to transform business processes in the hybrid office. Powell 365 is a Digital Workplace that uses Microsoft 365 and is open to third-party cloud providers. This allows you to maximize the potential of your Microsoft 365 investment in order to get the most from your Digital Workplace. Powell 365 provides ready-to-use, fully customizable templates that can be used to bridge the Intranet with Microsoft Teams. It is easy to install and can be customized to meet your needs. It allows for the digitalization business processes, such as employee onboarding or sales RFPs.

Weje Whiteboard helps you visualize your ideas on this digital canvas, communicate with your team from idea to launch — all in one place. You can manage large amounts of information easily, from simple online sticky notes to complex Kanbans, draw an sketch or create a mind map, build connections between elements, start an audio channel, access the board history, and more. Weje makes it easy for people to create good-looking visual materials even if they aren't skilled at design. Save anything into Weje. You can pull in media from other apps to display, whether it's Google Docs and Tables, Youtube videos, or Figma sketches. You can easily bring in assets from other places. Weje has a web clipper, which is a browser extension you install that allows you to copy content from web pages, pull in cards and automatically display it on a board. Any common file types can be added to the Weje digital whiteboard. Everything about Weje is collaborative. You can use it either by yourself or with others editing simultaneously. Weje's collaboration works in real time. You can collaborate in-office, remotely, individually, or together. You can assign roles and manage access using admin tools.

In just 2 minutes, turn your knowledge base into AI chat. You will need to provide links to your knowledgebase. That's it! You are now ready! Fini allows you to have an AI agent available 24/7, ready to answer customers' questions. All without the need for code, Intercom, Search and Slack can be integrated with Discord, Search, Slack, Slack, and Slack. Interactive chat that you can manage 24/7, using your knowledge base. This will help you engage and retain more users. You can easily add a link from your knowledge base to get an interactive Q&A chat. Your customers will get instant answers 24/7 for all their questions. This creates a magical experience that makes them happy. Fini AI allows you to customize every aspect of your personal agent, from tone to character to the questions you want it answer. Customers are automatically routed to a human when they don't know the answer or for pre-configured topics.

The world lacks a decentralized graph that contains canonical knowledge. It is not open, free, or permissionless. Agents are incentivized to add data to the graph. Our vision is to create an open protocol that maps the 10 million entities and the public knowledge surrounding them. Triples, also known by SPO triples or fact triples, are the elements that connect entities to form a graph. They are the atoms that make up the universe of knowledge we know. The protocol supports a rich array of triples types, qualifiers and associated evidence. The triple graph can be used for Dapps and other services that require fundamental knowledge. Each agent can submit triples for validation. If accepted, tokens will be awarded. Triples are accepted or rejected based on predictions and validation from the knowledge graph. The protocol is designed to incentivize knowledge graph construction and defend against gaming attacks.

Avolin's Knowledge Management solution is ideal for large customer service and support teams that deal with complex queries across multiple channels in different industries, such as financial services, high tech and telecommunications. Despite service and support organizations investing heavily on call routing and case management solutions, productivity pressures have only increased. Knova was designed with a simple design philosophy. Streamlining the work of help desk agents means happier customers and happier staff. Knova Self-Service offers all the functionality and content needed to help users solve their problems on their own, anytime, day or night. It also provides information about known issues to targeted customers in a proactive manner, avoiding the possibility of serious problems or frustrations.

Comapping is an online mind mapping tool that allows you to share and manage information. It can be used to take notes, plan, and organize. It allows you to keep one set of notes. One set of files. All. Participate in group work despite busy schedules. Engage in learning. Effectively take notes that are organized to make it easier and quicker to access. Visualize information to increase comprehension. You can access the information at any time via the internet. Did you know? Mapping can organize web links and file attachments for easy and quick access to research. Comapping is a modern web app that can be developed on an open platform. You can integrate us with your favorite apps or create new ones. Comapping currently offers two ways to develop. Our API allows you to integrate and exchange data between existing applications. To create new applications, you can use our components for Microsoft Silverlight.

All your knowledge and learning can be found in one place. Sana is an AI-powered learning platform that empowers groups to share, discover, and harness the knowledge needed to accomplish their missions. Blending live collaboration sessions with personalized, self-paced courses gives everyone a more immersive learning experience. All from one platform. Sana Assistant can generate questions, explanations and images from scratch, which lowers the barriers to sharing knowledge. Interactive quizzes, Q&As, stickynotes and reflection cards, as well as recordings, can help anyone keep the energy up and engage. Integrate Sana into all your team apps to make your entire company's knowledge searchable within 100ms. Github, Google Workspace (Notion, Slack and Salesforce), Github. You name it, Sana can query it.

Your employees will be able to communicate as they would at home, via social media, mobile and easy. This increases engagement, knowledge sharing, and innovation. Plek allows you to reach everyone and your colleagues can find one another. This is especially important in these uncertain times, and when remote work is possible. Collaboration is more than just about getting things done. For growth, innovation, and change, 'Thinking about Things' is equally important. This can be done online in an internal community or as a part of your existing intranet. How can you reach and engage employees at the shopfloor, hospital ward and on-site? An app that is secure and yours, that can be used as a great alternative for WhatsApp

InfiniteKM, a cloud-based platform that enables consistent, compliant Customer Experiences (CX) at all touchpoints via superior Knowledge Management (KM), is a cloud-based platform. Customers receive the right information at the right moment while creating a compliant business model and operating model that delivers consistent service delivery. Integration into existing technologies (Salesforce Dynamics, SharePoint, etc. The InfiniteKM platform allows governance, risk, compliance, and engagement to easily cascade across the enterprise. This will ensure that your teams are empowered with the right answers and empower them. InfiniteKM is used by top organizations to ensure that their customers and teams receive the correct information across all channels. This helps to improve CX and compliance. The platform is used to improve their ability to deliver exceptional CX by helping them to drive leadership alignment, build team culture and increase employee engagement.

DokuWiki is an easy-to-use and versatile Open Source wiki software. It doesn't need a database. Users love its simple and readable syntax. Administrators love it for its ease of maintenance, backup, and integration. DokuWiki's built-in access controls and authentication connectors make it especially useful for enterprises. The large number of plugins that have been contributed by its vibrant community allows for a wide range of uses beyond traditional wikis. Why DokuWiki DokuWiki is a popular choice for a Wiki software. It has many advantages over other software. Easy to use and install. System requirements are low. Access Control Lists with built-in access control. Extensive range of extensions. Over 50 languages supported. Device independent. Open Source Learn more about DokuWiki's features. Use Cases DokuWiki Hackfest London 2012. Wikis are easy to update and add new pages. Wikis are designed to facilitate collaboration and preserve a history of all changes.

Create ready-to-use PowerPoint presentations by generating prompts one at a time. Transform your ideas into mind maps and images for an easy, impactful way to communicate. In just seconds, you can get insight, the perfect tone, summarize your content, and much more. Create quality content on any topic you want, from sentences to articles. Your outline can be transformed into beautiful and engaging presentations. Summarize content in mind-maps. We are building AFFiNE as a fundamental platform that contains all of the building blocks for docs and task management. It also includes visual collaboration. We hope you can shape your workflow with us to make your life better, and connect with others. Rewrite like a professional, change the tone, and fix spelling, grammar, and punctuation. Auto-sorting and automatic tagging will help you to organize and memorize your knowledge. AFFiNE AI, the universal editor, lets you create, present, work, and play on just about anything.

Enterprise knowledge management software for better service. AI-powered knowledge management software improves agent-based and self service support. A knowledge-sharing culture will improve customer service. Spread the power and knowledge within your organization. Every member of your company should have access to a central repository that allows them to share and retrieve support information. A multi-channel user experience that is meaningful and engaging. Combining AI-enabled searches, user-friendly interfaces and gamification to deliver the best customer experience. Engage customers by keeping your knowledge bases current and complete. Interactive dashboards provide insight into the health of your knowledge and provide information about knowledge base effectiveness, adoption, and usage.

Customers and employees can get better self-service rates. Agent productivity can be increased with contextual knowledge driven by machine learning. Integration with Service Portal The Service Portal allows customers and employees to search, browse and view available knowledge from their desktops or mobile devices. Knowledge is required to gain insights Automated machine learning can automatically identify and visualize knowledge gaps and assign gaps to authors for resolution. This will improve self-service and case resolution. Creation of in-context knowledge Agents and employees can increase knowledge relevance by empowering them to capture knowledge articles in context during their work processes such as incident or case management.

Easy self-service and agent efficiency can be increased by sharing current and relevant knowledge. The SAP Knowledge Central solution from NICE by NICE can streamline support activities and increase customer loyalty by consistently delivering the most current product and service information across multiple channels. You can access your self-service portals, search engines and communities from anywhere. Contextual knowledge support for customer services agents. Reporting built-in to identify key customer behavior and search trends. Integration with SAP Service Cloud allows for fast resolutions. Customer satisfaction can be improved by providing the right information, when and where they are needed. To provide the fastest access possible to the right information, create search-engine optimized content. Reduce contact volume to improve customer service efficiency. Intelligent, contextual knowledge management can help customers resolve their problems faster.

Twig semantically analyses your documentation, knowledge bases, support tickets, and past support tickets. Reduce costs by 30% and answer complex customer questions. AI models are trained using publicly available data. You can increase productivity and decrease variance in support quality. Twig is an AI layer which works on top your existing customer support applications. Twig improves customer service by allowing support agents to respond faster and more effectively to customers. To make every support agent a star, we use the most recent AI. AI scans all documentation, knowledge bases, support tickets, and other documents to recommend a response. Citations let you know that the response was accurate and increase trust. AI learns from agents to improve its performance. Every CX organization must improve agent productivity and maintain high-quality CSAT. Higher standards for response quality. Agents are able to spot potential risks in their responses.

Quip accelerates sales in real-time. Reimagine your sales processes using embedded documents, Salesforce data and built-in collaborative features. Quip allows Salesforce customers to easily transform processes such as Account Planning, Mutual Close Plans and Qualification Notes. Standardize, automate and embed real-time collaborative documents within Salesforce records. Quip documents allow you to consolidate your team's communication and work in one place. Use spreadsheets to provide context to data that your team will need to make critical decisions. Streamline your workflow by integrating team chat into each document and spreadsheet. You can also create team chat rooms or use 1:1 messaging.

The best app to outline your best work. Brilliant ideas are captured, developed, and realized. Dynalist is simple and feature-rich. The interface is simple and doesn't clutter up. You only need the tools you need. You can see the demo by yourself. All panes are able to be closed so you can focus on organizing and outlining. Don't be intimidated by the features! They're all there to help you do the best work possible.

Management system based on reasoning, prioritization, and delegation.

We provide a single platform that allows employees to communicate and share information. This makes it easier for work to happen without any friction. We help you create a digital hub that connects all your employees. Today's employee experience is poor. There are too many tools and outdated systems to manage. MangoApps is a modern cloud-based platform that unites content, communication, training and operations for all levels of an organization. This is possible: Over the past 10 years, we have carefully created a broad platform that can help all sizes of organizations meet their future goals with confidence.

Wellspring can help you take control over Innovation Ops to ensure enterprise-wide success in innovation, from initial insight to final commercialization. We have the largest searchable database of global innovation opportunities. This is combined with a powerful back-end system to coordinate, organize, track, monitor, and coordinate all activities worldwide - basic research and tech scouting.

Taskade is the easiest way to map your workflows from ideas to actions. You can create checklists, mindmaps and kanban boards all from one page. All this is integrated with video chat. Taskade makes it easy to organize your life, whether you're tackling daily tasks, managing a group project or planning a vacation with friends. Taskade allows you to share lists and notes with your team members. Team members can collaborate with each other to edit content in real-time, manage group tasks and brainstorm live over chat. Taskade is available for individuals and teams at work, home, or anywhere else. Automated syncing ensures that your notes and lists are always up-to-date on all devices. Taskade is the all in one collaboration platform for remote teams. Task lists, mindmaps and video chat can help you unleash your team's productivity.

Jinbox helps financial institutions and solution providers optimize and automate sales, procurement, and innovation processes. Jinbox Knowledge Management Platform allows you to extract knowledge from sales data, present it at the right time, and reuse the generated knowledge base in order to accelerate your next sales cycle. Jinbox Knowledge Management is a one-stop solution that enables sales staff to streamline their processes and build a company's knowledge base. It taps into the enterprise data lake and transforms data into knowledge using AI algorithms. To efficiently answer client queries, mobilize your internal resources and data. Automate the creation of a structured knowledge base. Empower is a tablet app and a digital platform that uses an innovative approach to generate urban layout scenarios based on residents.

Knowledge Management leads to better customer services. Improve First Call Resolution and speed up customer service calls. You can access the latest issues via live updates. Call Scripting helps you navigate transactions. Unlock the potential value of your Enterprise's expertise. Collaborate with experts in your field. Facilitate collaboration. SMART analytics allows you to optimize and track your knowledge processes. LearnLode is a SaaS platform that can be self-deployed. Your team leader or Operations Manager can easily create and manage all resources. This allows you to quickly get started with no setup or integration fees. Effective Knowledge Management is essential for improving customer service in your call centre. Give your agents access to our powerful knowledge base, decision support tools, and empower them to deliver outstanding results.

Oracle Knowledge Management delivers consistent, efficient information across all channels. With its superior search capabilities, the solution speeds up issue resolution for agents in call centers and helps customers find the answers that they need to improve customer satisfaction and loyalty. You can speed up the development of information to support customers and call center agents. You can quickly create knowledge articles and other materials using an easy-to use authority tool and rich media support. Easy-to-use, point-and click custom templates allow you to create announcements and news, FAQs, guides and more. To build the best knowledge repository, you should use a wide range of content contributors. Your subject matter experts can view, comment on, or approve updates using a workflow engine that efficiently manages content creation.

Knowledge is power. It is powerful to use it. Support teams are the best at solving customer problems and know the best ways to do it. A knowledge base is an essential part of any company's customer service strategy. It provides information such as frequently asked questions, product details, policies, etc. and empowers customers, agents, and other users. Zendesk Guide, which integrates seamlessly with Zendesk Support is a smart knowledge database. It was designed to help you and your team improve and keep your content current, and then serve it to customers before they can say "FAQ".

Take your knowledge base beyond the traditional limits. EV Self Help is our employee self-service solution that allows you to easily capture, deliver, and measure knowledge. Natural language processing (NLP), contextualization, and other features will give your users a dynamic and engaging way to use knowledge to help them. Our employee self service software features a drag and drop design studio which allows you to quickly and easily create Q&A decision tree. EasyVista Self Help lets you upload documents and multimedia such as videos or pictures for a more engaging experience. Users can then solve problems themselves. Quickstart allows subject matter experts (SMEs) to capture existing knowledge by automatically transforming Word and Excel documents in guided knowledge procedures and FAQs.

Slack allows you to manage your knowledge quickly and easily. With our Slack sign-in, quick slash commands, and Slack actions, you can build your team's knowledge base without ever leaving Slack. You can create handy reference materials by combining multiple sources of data and information into one Kipwise Page. Kipwise updates source files in real-time, so your knowledge base is always up to date. You can perform searches across all of your integrations in seconds, reducing the time spent searching across multiple sources. No matter what tool or system you are using, you can instantly access your team's knowledge. Our browser extensions and the Slack search command allow you to instantly access your team's knowledge without interrupting your work flow. Our web editor allows for real-time collaboration, allowing your team to edit the same page simultaneously. Smart, integrated workflows such as our internal Q&A feature make knowledge sharing a team goal.

All your knowledge pieces can be stored in one place that is searchable and easily accessible. Different types of knowledge elements can be stored in one place: web files, videos, files and photos, memos, memos, memos, and so on. Use our browser extensions to save content as soon as you find it useful. Our fast, typo-tolerant search will quickly locate your content. You can access knowledge within Microsoft Teams and Slack. Tag filtering allows you to search for all content that is related to a tag. Crowdsource content across departments, teams, or the entire company. Talk to your learning buddies via comments about the saved content.

A community forum fosters customer engagement, improves customer service and promotes peer-to–peer knowledge sharing. A community forum promotes peer-to–peer knowledge sharing, customer engagement, and improves customer experience. Crowd-source support by using a community forum. It is possible to deflect many support tickets by posting in easy-to-reach discussion threads about common questions. The community threads are filled with relevant keywords, questions, and content that is frequently searched by your target audience. A community forum is a powerful way to harness the knowledge of the crowd and acts as a crowd-sourced knowledge hub. A community that aligns your business goals and customer interests can be a powerful platform to attract relevant traffic and engage potential customers. It is easy to find discussion threads, which can deflect a lot of support tickets and provide deep insights into the major pain points and needs of your customers.

Ask questions and get answers based off your conversation history. We convert conversations from your channels into answers for everyone in your company. Our Slack bot can answer questions about any topic that is recorded in your Slack History. Streamlines communication through the capture of essential technical discussions, bugs reports, and code fragments. A knowledge base that is organized can speed up problem-solving and onboarding. It also helps to transfer projects. Centralized repository for crucial insights into deals, client conversations, best practices, etc. Tribalbase facilitates seamless knowledge sharing. This allows your team to close more deals faster and build stronger customer relationships.

Zoho Connect simplifies your workflow and automates your operational processes. This cloud-based collaboration tool for project management is suitable for all businesses. It promotes faster communication and better collaboration between teams. Zoho Connect is powerful and scalable. It allows users to create an enterprise social network that allows workers to collaborate on projects and connect in a seamless, cost-efficient way. Zoho Connect allows users to have real-time conversations, share ideas, create apps, contact other members, build their knowledge base and manage their work plans.

To provide knowledge-based platforms and B2B platforms for companies, industries, NGOs, and NGOs to engage ideas, knowledge, structure, manage data, and work collaboratively to improve business operations and research. DKM, or a knowledge network within your company, is an online representation of people's interests organized in virtual spaces that form knowledge communities. DKM is a web-based system that brings together project-related and research entity data in a concise way. This makes it easy to use for effective management. The DKM system is a state of the art solution that provides insight and enhanced understanding of big data. It also includes operational data aspects. Build a virtual platform to facilitate knowledge sharing and marketplace creation using the DKM. It is easy to extend the DKM to third-party components and interoperability.

Slack allows you to access all the knowledge of your company. DataQA is a Slack-native knowledge manager app that allows teams to tag, save and bookmark information within Slack. Access to information is more productive, accountable and helps employees onboard successfully. Bookmark important product discussions, screenshots, explainers. Keep track of all links and content about companies and market trends. To help new members, save frequently asked questions. Follow your interests and receive digests so that you don't miss any. You can save frequently-asked questions, screenshots, and important discussions. Enhance the onboarding experience for senior employees and new members. You don't have to leave Slack, or rewrite any content. This app is unlike other apps. DataQA works on your current flow.