Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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Glean
Glean is a Work AI platform designed to help organizations unlock the full value of their enterprise knowledge and data. By connecting workplace applications, documents, conversations, systems, and business processes, Glean creates a unified source of context for employees and AI agents. The platform delivers enterprise search, AI-powered assistants, research tools, content creation capabilities, and workflow automation within a secure environment. Glean’s permission-aware architecture ensures that users only access information aligned with their existing permissions and governance policies. The platform supports a wide range of large language models through its Model Hub, allowing organizations to leverage AI while maintaining security and compliance standards. Glean also provides AI agent orchestration, agent building tools, and automation capabilities that help teams streamline repetitive tasks and accelerate decision-making. Its enterprise-grade governance features include observability, auditability, data protection, and compliance controls. Organizations use Glean to improve knowledge discovery, reduce internal support requests, and increase productivity across departments such as engineering, sales, marketing, support, and HR. Glean helps businesses deploy AI at scale while maintaining security, efficiency, and trusted access to enterprise knowledge.
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Archbee
Archbee is a lightweight, flexible docs tool. Build product documentation, internal wikis, knowledge bases, API references, developer guides, changelogs, diagrams — in one app.
Archbee helps your team communicate asynchronously. This makes you effective and remote-ready—one of the fastest & smartest editors ever strapped on a documentation tool.
If you have a complex product or your users are developers, you need product docs. We make it mega easy to set up branded docs on your domain with all the bells and whistles.
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TribalBase
Inquire and receive responses that are informed by the dialogue you've previously had. We transform conversations from your communication channels into answers accessible to everyone in your organization. Our Slack bot is equipped to respond to inquiries regarding any information documented in your Slack history. This tool enhances communication by preserving key technical dialogues, bug reports, and code snippets. By creating a well-structured knowledge base, it expedites problem resolution, onboarding processes, and project transitions, which in turn elevates your team's efficiency. It acts as a centralized hub for essential deal insights, client interactions, and best practices. With Tribalbase, knowledge sharing becomes effortless, allowing your team to accelerate deal closures and cultivate more robust relationships with clients, ultimately leading to greater success. Additionally, the platform ensures that valuable information is easily retrievable, thus fostering a culture of learning and collaboration within the team.
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