Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.
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IngestAI
Transform your repository of knowledge into a context-aware chatbot similar to ChatGPT. Begin by uploading your documents, which may include technical manuals, educational resources, and descriptions of your products or services. Within minutes, and without requiring any coding expertise, select your preferred application to create a bot. This bot can provide precise answers generated by AI or ChatGPT regarding the uploaded materials. The free plan allows you to create up to three bots, handle 1,000 requests, and utilize a dataset of up to 10,000 tokens, with a maximum dataset size of 10MB. With IngestAI, you can swiftly build and deploy ChatGPT-like bots capable of responding to inquiries based on your knowledge base, which may encompass technical documentation, educational programs, or corporate information. Simply upload your knowledge assets to IngestAI, select a messaging platform such as Slack, Discord, or Telegram, and allow OpenAI to produce relevant and accurate responses regarding your products. We encourage newcomers to take just two minutes to set up their first bot on Telegram, as that’s all it takes to get started and enhance communication with users. Additionally, this straightforward process ensures that anyone can leverage AI technology to streamline interactions and improve accessibility to information.
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IBM watsonx Assistant
IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business.
-User-friendly interface with drag-and-drop conversation builder and pre-built templates.
-Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language.
-Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.
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